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Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.0
Service9.2
Renlighet9.3
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Utsökt buffé(105)
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Negativa recensioner(211)
Gästanvändare
Garden Connecting Room - 2-Bedroom
Bodde på mars 2025
Familj
5 recension
9.0/10
Utmärkt
Publicerades 5 maj 2025
Very nice hot tub and Pool. Food was very good. Bit remote, but thats ok for a short stay. Erin was a very friendly host!
Översätt
Svar från boendet: Dear Guest, Thank you for staying with us and sharing your feedback! We're glad you enjoyed the hot tub and pool, and that our food met your expectations. While the hotel is a bit remote, we're happy it provided a peaceful atmosphere for your short stay. Erin is delighted to hear she made your experience more enjoyable with her friendly service! We hope to welcome you back soon, whether for a quick retreat or a longer relaxation—we'll always strive to offer comfort and convenience.
Stephen Sutanto
Gästrum - havsutsikt (King Size-säng)
Bodde på mars 2025
Par
30 recension
10.0/10
Enastående
Publicerades 21 apr. 2025
Had a memorable holiday here.
We arrived early and served by Erin during the check-in. She was very helpful, sharing essential information patiently to us. Even as our room was not ready at first, we managed to get some relaxing stroll along the beach and enjoyed some drinks with the panoramic sea view. After which Erin personally contacted us the moment our room was ready.
As early comers, Erin also kindly reserved us one of the rooms with the best sea view to complete our holiday experience. The next day she didn't forget to check on us, making sure we were well taken care of.
There's also a live music in the evening, which we enjoyed a lot. We had dinner and breakfast buffet here which we agreed may not be the most remarkable but the food provided did meet the required standards.
Översätt
6/7
Svar från boendet: Dear guest,Thank you so much for choosing our hotel for your holiday and taking the time to share your wonderful experience with us! We're truly delighted to hear that you had a memorable stay.Erin is thrilled to know that her efforts made a positive impact on your check-in process and your overall stay. It's our pleasure to go the extra mile to ensure our guests have a comfortable and enjoyable time. We're glad that you were able to take a relaxing stroll along the beach and enjoy the panoramic sea view while waiting for your room, and that you loved the room with the great sea view she reserved for you. We appreciate your kind words about our evening live music as well. We strive to create a pleasant and lively atmosphere for our guests. And thank you for your honest feedback regarding the dinner and breakfast buffets. We'll definitely look into ways to enhance the dining experience to exceed your expectations in the future.Once again, thank you for your support and we sincerely hope to welcome you back soon for another amazing stay with us in the future! Best regards,
Bettencourt
Garden Room (2 Beds)
Bodde på mars 2025
Familj
5 recension
10.0/10
Enastående
Publicerades 23 apr. 2025
It was a fantastic family holiday we have time to be happy and enjoy family time we will be back for sure ! Thank you all team for great effort
Översätt
Svar från boendet: Dear guest,Thank you so much for taking the time to share your wonderful feedback! We're absolutely thrilled to hear that your family had a fantastic holiday with us and cherished every moment together. Creating a warm, joyful space for families is our top priority, and your kind words are the best reward for our team’s efforts.We’re already looking forward to welcoming you back soon! Whether it’s another family adventure or a relaxing getaway, we’ll be here to make your next stay even more memorable. Until then, wishing you and your loved ones all the best!
Sophie Lara
Guestroom - Sea-View (2 Beds)
Bodde på mars 2025
Familj
2 recension
9.0/10
Utmärkt
Publicerades 6 apr. 2025
Nice hotel. Lots for kids to do. Amazing service. Lilly at the front desk went above and beyond to do everything she could to help us and even sent some gifts to the room for the kids.
Översätt
Svar från boendet: Dear guest, we are truly honored that you have chosen to stay at the Sheraton Haikou Hotel.Your kind words mean the world to us. We're committed to providing top - notch service, and it’s wonderful to know we met your expectations. Lilly always goes the extra mile for our guests, and we're happy she could bring joy to your children. We're constantly updating our kids’ programs and enhancing our services. On your next visit, we’ll ensure an even more unforgettable experience.
Gästanvändare
Garden Room (2 Beds)
Bodde på nov. 2024
Annat
9 recension
10.0/10
Enastående
Publicerades 25 dec. 2024
I would say it's a top hotel. The condition of the room and the kindness of the staff were absolutely superb. In particular, the staff named Erin treated us warmly like a family. If you feel unwell during your stay here, don't hesitate to go to the front desk and ask for help. They will be glad to help you.
Översätt
Svar från boendet: Dear guest, Thank you so much for your high praise! We are overjoyed to hear that you had an excellent experience at our hotel. Our team always strives to provide the best service and comfort to our guests, and we are delighted that Erin's warm hospitality made you feel at home. Your recommendation means a lot to us, and we look forward to welcoming you back in the future. If you have any further suggestions or needs, please do not hesitate to let us know. Best regards,
GaoY2
Trädgårdsrum (King Size-säng)
Bodde på nov. 2024
Familj
2 recension
9.5/10
Otroligt
Publicerades 10 feb. 2025
Location is super, direct access to beautiful beach with fine sand. A long track along the beach, good for running in the morning. Hotel breakfast is high standard with variety. Facility slightly old but all in working condition.
Översätt
6/9
Svar från boendet: 尊貴的客人您好,非常榮幸您選擇入住海口喜來登酒店,由衷感謝您對我們酒店的喜愛與細緻評價。能讓您滿意酒店的絕佳位置、豐盛早餐,我們無比榮幸。關於設施陳舊的問題,我們已記在心上。目前已在籌備設施翻新工作,後續會逐步對各項設施進行升級改造,力求為您打造更舒適的入住環境。再次感謝您的反饋,期待您再次光臨,我們一定不負所望,給您更完美的體驗!
Robert
Guestroom - Sea-View (2 Beds)
Bodde på nov. 2024
Par
16 recension
3.5/10
Publicerades 14 dec. 2024
Very bad hotel. Does not look like on the photos at all. Old rooms and need to be renovated immediately! Staff is friendly and breakfast was good but this doesn’t not help to look over the old hotel. Never again. We even left one night earlier because of this.
Översätt
6/7
Svar från boendet: Dear guest, we sincerely apologize for not meeting your expectations. Your feedback regarding the difference between the actual rooms and the photos is duly noted. We are currently in the process of planning renovations to address the issue of the aging rooms. We are glad that you found our staff friendly and the breakfast satisfactory. However, we regret that these aspects could not compensate for the inconvenience caused by the hotel's condition. We understand your decision to leave early and hope you might consider giving us another chance in the future after our improvements have been made.
Hatschi_83
Gästrum - havsutsikt (King Size-säng)
Bodde på jan. 2025
Par
21 recension
9.0/10
Utmärkt
Publicerades 7 feb. 2025
Nice place to stay.
Clean Beach, nice pool, great breakfast.
Översätt
Svar från boendet: 尊敬的客人您好,非常榮幸您選擇入住海口喜來登酒店並能得到您如此高的評價,乾淨的海灘、漂亮的泳池、美味早餐,都是我們用心打造的特色。能成為您旅途中的優質住宿之選,是我們的榮幸。期待您再次光臨,我們一定準備更多驚喜,延續美好體驗!
Gästanvändare
Trädgårdsrum (King Size-säng)
Bodde på mars 2025
Res med vänner
4 recension
10.0/10
Enastående
Publicerades 4 apr. 2025
Excellent hotel , I stay here often. Well maintained and excellent staff. Erin, the day manager was very helpful and always attentive to everything we needed.
Översätt
Svar från boendet: Dear guest,We are truly delighted to receive your kind words and the high praise for our hotel. It is an honor to know that you often choose to stay with us, and we are committed to maintaining the quality that has made us your preferred choice.We are especially grateful for your recognition of Erin, our day manager. She always goes the extra mile to ensure that our guests have a comfortable and enjoyable stay, and your feedback will surely serve as a great motivation for her and the entire team.Your support means a great deal to us, and we look forward to welcoming you back to our hotel in the near future. We will continue to strive for excellence in all aspects of our service and facilities, so that each of your stays with us is even more memorable than the last.Thank you again for your loyalty and for taking the time to share your experience.Best regards,
Philipp
Family Garden Room - 2-Bedroom
Bodde på aug. 2024
Familj
2 recension
10.0/10
Enastående
Publicerades 6 okt. 2024
Great Location, great place to stay. Had a lot of fun with the family in the water park. Breakfast with lots of choices. Loved the coconut pancake
Översätt
Timur
Trädgårdsrum (King Size-säng)
Bodde på feb. 2025
Affärsresenärer
9 recension
10.0/10
Enastående
Publicerades 19 mars 2025
Quiet place, wonderful hotel! I really liked the staff, responsive and friendly! The rooms are clean, comfortable, warm. There were no problems with the booking. It is convenient that there is a transfer.
Översätt
Svar från boendet: 尊敬的客人您好,非常感謝您此次旅程選擇下榻海口喜來登酒店並寫下您寶貴的好評,能為您帶來安靜舒適的入住體驗,我們全體員工都倍感榮幸。您的滿意就是對我們最大的鼓勵,尤其是對員工熱情服務的認可,我們一定會傳達給每一位小夥伴 。如果您有任何旅行計劃,無論是商務出行還是休閑度假,都歡迎再次選擇我們,期待與您再次相遇!
P
Garden Room (2 Beds)
Bodde på jan. 2025
Familj
3 recension
9.0/10
Utmärkt
Publicerades 4 feb. 2025
Decent resort, nice facilities outside. Not a big fan of the room with open window between bathroom and bedroom and no lock on bathroom door.
Översätt
Svar från boendet: 尊敬的客人您好,非常感謝您選擇入住海口喜來登酒店,也感激您對我們外部設施的認可與點贊,這給了我們極大的鼓舞。關於房間內浴室和卧室間開窗以及浴室門無鎖的問題,我們深表歉意。我們已將您的反饋記錄下來,後續會評估調整設計,也會考慮增加門鎖,保障您的私隱。希望下次您來的時候,能有更滿意的居住體驗,期待您再次光臨!
Bayasaa1
Garden Room (2 Beds)
Bodde på nov. 2024
Familj
8 recension
8.0/10
Mycket bra
Publicerades 28 dec. 2024
Little bit old
Översätt
Svar från boendet: Dear guest, Thank you for your feedback. We apologize for any inconvenience caused by the hotel's slightly aged appearance. We are constantly working on renovations and improvements to enhance the overall guest experience. Your comments are valuable to us, and we hope you will give us another chance in the future to show you the positive changes we are making. Best regards, Sheraton Haikou Hotel
CT Mcr BJ
Garden Room (2 Beds)
Bodde på dec. 2024
Familj
9 recension
10.0/10
Enastående
Publicerades 28 jan. 2025
My family had an excellent stay at the Sheraton, so much so that we extended an additional night. The resort leads onto the beach which is kept very clean. At the hotel the hot springs were the highlight helping keep us warm from the chill. As previously mentioned, Erin did a fantastic job of supporting our stay and helping us when ever needed. The free activities for children and diverse breakfast make it a deal for families.
Översätt
Chen
Gästrum - havsutsikt (King Size-säng)
Bodde på juni 2024
Par
1 recension
9.5/10
Otroligt
Publicerades 8 juli 2024
all is good, only one swimming pool must have hat,can swimming. we don't have can't swim.
but we are satisfied.
Översätt
Svar från boendet: Dear guests, welcome to Sheraton Haikou Hotel and share with us the beautiful pictures you took during your stay in the hotel. Thank you for your recognition and we are sorry that you did not find your needs in time this time. We look forward to your next stay and hope to provide you with a perfect service experience.