Grand Hotel Haikou (Soon to be Fairmont Haikou)

Grand Hotel Haikou (Soon to be Fairmont Haikou) recensioner

Grand Hotel Haikou (Soon to be Fairmont Haikou)

No.256 Binhai Road, Xiuying District, Haikou, Hainan, 570311, ChinaVisa hotellinformation
Grand Hotel Haikou (Soon to be Fairmont Haikou)
Grand Hotel Haikou (Soon to be Fairmont Haikou)Grand Hotel Haikou (Soon to be Fairmont Haikou)Grand Hotel Haikou (Soon to be Fairmont Haikou)
Kontrollera tillgängliga rum för dina resedatum
Vi erbjuder prisgaranti
1 natt

Gästrecensioner

9.5/10
Enastående
4801 recension
Verifierade recensioner
Läge och interiör9.6
Bekvämligheter9.4
Service9.6
Renlighet9.6
Filtrera efter:
Sortera efter:
Alla recensioner(4801)
Positiva recensioner(4699)
Recensioner med foton/video(1318)
Vänlig personal i receptionen(590)
Fin havsutsikt(570)
Utsökt frukost(368)
Utmärkt pool(323)
Nära stranden(194)
Ren pool(46)
Har lekplats för barn(40)
Familjeaktiviteter finns tillgängliga(23)
Negativa recensioner(102)
Curlygirl_travels
Superior Sea-view Queen Room
Bodde på dec. 2024
Ensamresenärer
13 recension
10.0/10
Enastående
Publicerades 6 feb. 2025
First off, all staff are so polite and welcoming! They will smile and greet you, from the moment you exit your ride to the pool area where you can go soak in the hot spring. I really enjoyed my stay here, it was extremely peaceful and quiet, I’m sure peak season might be different though. The beach across the road is lovely to sit by and the sand is clean. I enjoyed my breakfast and thanks to Ernest for helping me with check in, and allowing me to split my booking so I could get buffet dinners since I had no partner checking in with me. He was welcoming and explained everything well in English, thank you to Megan for answering my questions and updating my buffet code and Prima for the swift check out. I hope to come again here, while the hotel is a little old now they make up for in service. The housekeeping staff does a great job and cleans the basin and the room is spotless when you come back! The only complaint I have is that the tv has 1 English Channel and that switches to Japanese movies sometimes. At the buffet dinner, the manager helped me choose a hot pot of my choice, and showed me where to get everything, the second time she brought me a plate of the soup of the day, she was so kind and lovely, I didn’t catch her name but I have to say thank you to her aswell. Breakfast is delicious and there’s a variety of whatever you like. Desserts are divine!! The hotsprings are lovely in chilly February and there’s an indoor pool too. Thank you for the lovely stay and happy New year! 🐍
Översätt
6/19
Svar från boendet: Dear guest,We are overjoyed to receive your wonderful feedback! Your kind words about our staff, especially Ernest, Megan, Prima, and the manager at the buffet dinner, have made their day. They take great pride in providing exceptional service, and it's rewarding to know their efforts have made your stay so enjoyable.We're glad you found our hotel peaceful and the beach across the road appealing. Our housekeeping team will be thrilled to hear your praise for their hard work in keeping the rooms spotless.Regarding the TV channels, we apologize for the inconvenience. We're constantly looking into ways to expand our channel offerings, to enhance our guests' in - room entertainment experience.We're looking forward to your next visit. Wishing you a very happy and prosperous Year of the Snake! May this new year bring you good health, success, and countless wonderful memories.
Gästanvändare
Superior Sea-view Twin Room
Bodde på nov. 2024
Familj
5 recension
10.0/10
Enastående
Publicerades 31 dec. 2024
Everything from the service to the rooms were very good. Enjoyed our stay very much.
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Jimmy Hon
Superior Sea-view Queen Room
Bodde på mars 2025
Familj
11 recension
7.5/10
Publicerades 13 apr. 2025
Hotel have nice sea views, outdoor pools are great, staffs have nice services, always smiling, one thing are made uncomfortable / room have a old odorant
Översätt
Svar från boendet: Dear Guest,Thank you for choosing to stay with us and taking the time to share your feedback. We're delighted to hear that you enjoyed our stunning sea views, refreshing outdoor pools, and the warm service from our team—your kind words about their smiles and attentiveness have brightened our day!We sincerely apologize for the unpleasant odor in your room. This is not the standard we strive for, and we've immediately initiated a thorough deep-cleaning process, including inspections of the ventilation system. Our housekeeping team has enhanced pre-arrival checks to prevent similar issues.Your insights are invaluable to us as we continuously refine every detail.Wishing you sun-kissed days and gentle sea breezes always.
Gästanvändare
Superior-rum i queensize
Bodde på feb. 2025
Par
4 recension
10.0/10
Enastående
Publicerades 8 apr. 2025
The resort is grand and full of amenities and just behind the hotel is a sandy white beach that is free of crowd, very clean and the sand is very soft. great for holiday!
Översätt
Svar från boendet: Dear guest,We are absolutely delighted to hear that you had such a wonderful experience at our hotel! Your kind words about our grand resort, complete amenities, and the idyllic white beach behind the hotel have truly made our day.We take great pride in maintaining the beauty and tranquility of our beach, ensuring it remains a clean and peaceful haven for our guests. It's incredibly rewarding to know that you found it to be the perfect setting for a relaxing holiday.We sincerely hope to welcome you back soon for another memorable stay. If there's anything we can do to make your next visit even more special, please don't hesitate to let us know.
Gästanvändare
Superior Sea-view Twin Room
Bodde på feb. 2025
Res med vänner
3 recension
9.5/10
Otroligt
Publicerades 24 mars 2025
Pools & Hot spring was my favourite thing about the hotel. Rooms need a change of carpets. Food is good.
Översätt
Svar från boendet: 非常感謝您對酒店游泳池和温泉的喜愛，也很高興食物能合您的口味。對於您提到的房間地毯需要更換的問題，我們已記在心上，後續會着重考量改善。為您和其他客人提供更優質的住宿環境。希望您下次再來的時候，能有更滿意的體驗，期待您的再次光臨！
Gästanvändare
Superior-rum i queensize
Bodde på mars 2025
Affärsresenärer
5 recension
10.0/10
Enastående
Publicerades 16 apr. 2025
Very good hotel and service! Great location. Special thanks to KIMI for the hospitality!
Översätt
Svar från boendet: 尊敬的賓客，能以「優越位置」為您開啟便捷旅程，用「熱情服務」為您定格美好瞬間，我們倍感榮幸～特別感謝您記住了 KIMI 的名字，您的鼓勵會讓他的笑容更加燦爛😊 酒店始終相信，真誠服務是連接旅途與家的橋樑，很高興這座橋樑讓您感受到了温暖。無論何時歸來，我們都願以星辰大海般的熱忱，再為您鋪就一段舒心之旅🌌～
YUE
180° Panoramic Twin Room
Bodde på nov. 2024
Ensamresenärer
3 recension
10.0/10
Enastående
Publicerades 19 jan. 2025
Greatly recommend the 180 Panoramic Room! You can enjoy a chill moment at the balcony with nice sea views and sound of waves.
Översätt
Svar från boendet: 尊敬的賓客，非常感謝您強烈推薦 180° 攬海居。這裏的每一寸海景、每一絲海風，都是我們想與您分享的美好。您的喜愛讓我們充滿動力，期待再次迎接您，讓您的海景之旅更加難忘。
Minnie & JJ
Superior-rum i queensize
Bodde på aug. 2024
Familj
7 recension
10.0/10
Enastående
Publicerades 11 sep. 2024
Lovely stay after the disaster typhoon Yagi. The outdoor facilities were destroyed but the indoor swimming pool was great for the children.
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
P
Superior-rum i queensize
Bodde på jan. 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 4 feb. 2025
Very good service especially from Megan at front desk.
Översätt
Svar från boendet: Dear guest,We're truly honored by your kind words! Megan will be absolutely thrilled to know that her efforts made such a positive impression on you. She's always striving to provide top - notch service, and your feedback is the best reward for her hard work.At our hotel, we're committed to ensuring every guest has an outstanding experience. Whether it's through warm welcomes at the front desk, comfortable accommodations, or any other aspect of your stay, we aim to exceed expectations.We sincerely hope that you'll choose to stay with us again on your next visit. We're looking forward to welcoming you back and showing you even more of our dedication to excellent service.
Ilias Dr.Trachanas
Executive Sea-view Twin Room
Bodde på apr. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 5 maj 2024
Excellent service, amazing pools, nice beach view, perfect rooms, top!
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Gästanvändare
Superior-rum i queensize
Bodde på jan. 2024
Familj
6 recension
8.5/10
Mycket bra
Publicerades 1 mars 2024
Staff Magan is very friendly and helpful! We enjoyed our stays at the hotel!
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Denias
Superior Sea-view Queen Room
Bodde på sep. 2023
Familj
4 recension
10.0/10
Enastående
Publicerades 7 okt. 2023
Great place
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Marvin
Superior-tvåbäddsrum
Bodde på aug. 2024
Familj
10 recension
10.0/10
Enastående
Publicerades 2 okt. 2024
Great stay here with my family
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Gästanvändare
Superior-tvåbäddsrum
Bodde på juni 2024
Affärsresenärer
6 recension
10.0/10
Enastående
Publicerades 15 juli 2024
Linda is good hotel is good
Översätt
Svar från boendet: Thank you for staying at Grand Hotel Haikou (Soon to be Fairmont Haikou) and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Grand Hotel Haikou (Soon to be Fairmont Haikou) Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.
Gästanvändare
Executive Sea-view Twin Room
Bodde på dec. 2022
Res med vänner
4 recension
9.5/10
Otroligt
Publicerades 4 feb. 2023
I came to this hotel during the summer of 2022, and they were working on the beach, but we still had access to it. I wanted to return because it was a very relaxing experience. I returned for the 2023 Spring Festival, and it was even better because the beach had been renovated. This trip was very relaxing and enjoyable. I would return to Haikou Shangri-La because the staff and other guests were friendly and helpful.
Översätt
Svar från boendet: Thank you for staying at Shangri-La Hotel, Haikou and we appreicate your good comments.To delight our guests every time by creating engaging experiences straithgt from our hearts is Shangri-la Mission. We are glad to know you really enjoy the stay with us, looking forward to seeing you next time.