Sofitel Haikou

Fantastic - I extended my stay! Would recommend the premium room over the deluxe Seaview room, much better layout and views😍 Nikki was professional, very helpful, and provided fantastic service. She was always available when I needed her! Also 吴玉姐 was very efficient, the room was always cleaned very well, presentable and she spoke English and helped me with my mandarin!!

We had a most lovely staff, Catherine who checked us in promptly and provided us with a free room upgrade 🤩🤩🤩 Our room was spacious, clean and had modern facilities, with a superb bay view of Haikou. Bell boy Wesley provided excellent service for us as well, booking a taxi for us to the airport well in advance. 100 marks here, Sofitel - keep up the good work.

Hotel is located within walking distance to a mall, and a short drive to the Qilou Old street & the museum (off peak hours). It is 40min away from the Airport thought. The view is lovely, the room was comfortable & spacious & clean. This is my 4th time staying there.

Myself and my girlfriend spent only 1 night at the Sofitel. Even in this short period of time, our stay was a memorable one. Starting from the warm welcome at the lobby area on the 1st floor with luggage assistance, until our departure from the same place when the kind Concierge staff assisted us get a transfer to the train station while we were not able to do it (didi) due to the business generated by the Chinese New Year. At the Front Desk, Echo welcomed us with a warm sincere smile and showed a high level of confidence and product knowledge while highlighting the hotel facilities. Moreover, she went above and beyond our expectation when she recommended the hotel restaurant and few dishes when she heard my girlfriend telling me she is hungry. Another memorable experience was our SPA treatment where the staff were very friendly and professional. Overall, the hotel feels very new with, the location is great and the level of cleanness is very satisfactory. We will defiantly return to Sofitel if business or leisure will bring us back to Haikou.

Very beautiful and nice place to stay in Haikou. Just one word - Sofitel! Everything is as good as possible. Hotel buffet lunch and dinner is also anyone would enjoy. Especially , if you are looking for some Western Food here in Haikou, that is not easy somehow. Special thanks to helpfull receptionist Shirley

The water that comes out from the tap for the bathtub, is murky and dirty. Has lots of sediments making the bathtub unusable and makes very bad experience after trying for umpteen times. The room was overall is good condition and smoke-free

Very nice hotel with good location. Up to the Sofitels standard I use to stay. friendly staff who made the effort to speak english with us. will definitely come back.

Very good room quality and service!  Front desk staff Catherine XIAN was very helpful and provide various Haikou city tour advises!

I received an upgrade to a beautiful room - thank you. The food is amazing, and I enjoyed the spa too!