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Verifierade recensioner
Läge och interiör8.1
Bekvämligheter8.1
Service8.6
Renlighet8.2
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Negativa recensioner(19)
Gästanvändare
Xue Meng Snow Castle Cave Tub Room (Housewide Smart + Private Tub + Large Screen Projection + Hungarian Down Quilt + French Cride Mattress)
Bodde på jan. 2025
Par
4 recension
9.5/10
Otroligt
Publicerades 24 feb. 2025
The room was very good and beautiful. We liked it so much, especially the round bed, the round bathtub and the projector. They even gave us a bunch of Chinese kumquat in the evening which was very nice and enjoyable.
- Breakfast was not good and not diversified.
- The room was in basement and we could not access to internet (by data).
- No elevator (which is reasonable) but no bellboy at all. We could not load our luggages upstair downstair and the all-female-receptionists must carried all that heavy luggages which we felt so sorry. Hotel managers should arrange some men to do this.
Översätt
Svar från boendet: 酒店回覆:親愛的客人,非常感謝您的入住和分享您的入住感受,雪隱野奢高端酒店始終秉持着為顧客提供最好的服務宗旨 希望能夠給每位客人帶來温馨的入住環境,期待您的再次入住,祝願美好的事物每天與您相伴!
Sam Lim loves Amber
Xue Meng Mahjong Quadruple Kang Room (Housewide Smart + Fireplace View + Hungarian Down Quilt + French Cride Mattress)
Bodde på jan. 2025
Par
31 recension
8.5/10
Mycket bra
Publicerades 16 feb. 2025
Interesting and comfortable room in the snow village Harbin. Abit further from the main entrance but room is clean and comfortable.
Översätt
Svar från boendet: 親愛的客人,非常感謝您的入住和分享您的入住感受,雪隱野奢高端酒店始終秉持着為顧客提供最好的服務宗旨 希望能夠給每位客人帶來温馨的入住環境,期待您的再次入住,祝願美好的事物每天與您相伴!
Gästanvändare
Xue Meng Mahjong Quadruple Kang Room (Housewide Smart + Fireplace View + Hungarian Down Quilt + French Cride Mattress)
Bodde på nov. 2024
Familj
2 recension
2.0/10
Publicerades 30 dec. 2024
The room given is shown as in the attached photo, water leaking above our beds, all the room located at basement and it is super stuffy and hot during winter time, not worth the price we are paying, not recommended for future staying
Översätt
Svar från boendet: 非常抱歉給您帶來了不好的入住體驗,房間的問題我們已經完全做出了處理,我們酒店也為了您的入住提供了最優的服務 過程中您有什麼需求可以隨時跟前台溝通 我們會在點點滴滴中做到極致,方方面面做到最好。您的每一個問題,每一個要求,我們都會盡最大的努力去完成。歡迎再次光臨!
Sim Lin
Xue Jing Private Hot Spring Starry Room (Smart Guest Control Butler + Large Screen Projection + Designer's Private Bathtub + Hungarian Down Quilt + French Cride Mattress)
Bodde på dec. 2023
Par
5 recension
10.0/10
Enastående
Publicerades 13 jan. 2024
Had a great time in Xuexiang thanks to great service from this hotel!
Location is a bit of a walk from the main square, but the modern decor and amenities, cleanliness and service makes up for it. Loved the bathtub!
Plenty of food options and small stalls around too.
The staff are very warm and provided a helpful list of activities available and discount prices for each. They helped us arrange all our activities in their area once we confirmed our departure time. For one night activity, they even delivered our tickets to the restaurant we were eating dinner at. They also had a photoshoot package but pity we didn't have enough time to try it.
Pricing is comparable to other dongbei-style hotels during peak season. The service is top-notch, so definitely recommend 💯
Översätt
Svar från boendet: Thank you for your satisfaction and recognition. We have been committed to providing guests with satisfactory and surprising services, because we believe that smiling can shorten the distance and extend the true feelings. We sincerely look forward to your visit again!
Vivian
Xue Meng Ice Snow Secret Crystal Room (Housewide Smart + Fireplace View + Hungarian Down Quilt + French Cride Mattress)
Bodde på nov. 2024
Familj
36 recension
6.0/10
Publicerades 10 jan. 2025
Fair...service not so well
Översätt
Svar från boendet: 尊敬的賓客:為了您有最棒的體驗感,我們會在點點滴滴中做到極致,方方面面做到最好。您的每一個問題,每一個要求,我們都會盡最大的努力去完成。歡迎再次光臨!
Anonym användare
Snow Dream - Northeast Mahjong Large Suite - Smart Housekeeper - Humidifying Fireplace - Hungarian Down Quilt - French Cui Ka Mattress
Svar från boendet: 感謝您的信任與支持!很高興聽到您以超值的價格預訂到了滿意的房間,並且入住體驗完全符合預期!您的滿意是我們最大的動力,我們會繼續保持高標準的服務,努力為每一位客人提供舒適的入住體驗。您的推薦對我們來説是最好的鼓勵,也感謝您對老闆的祝福!期待您的再次光臨,祝您生活愉快,旅途順利!😊🌟
Svar från boendet: 尊敬的賓客:雪鄉的環境很好的 這邊的酒店普遍價格檔次都很高 我們酒店也為了您的入住提供了最優的服務 過程中您有什麼需求可以隨時跟前台溝通 我們會在點點滴滴中做到極致,方方面面做到最好。您的每一個問題,每一個要求,我們都會盡最大的努力去完成。歡迎再次光臨!
Changzhouxiaolixun
Xue Jing Private Hot Spring Starry Room (Smart Guest Control Butler + Large Screen Projection + Designer's Private Bathtub + Hungarian Down Quilt + French Cride Mattress)
Svar från boendet: 親親,您好!非常抱歉沒能給你帶來很好的入住體驗,我們對客房服務一客一換情況進行了核查,也請你放心。若您對衞生的要求很高,我們也會盡量滿足您的需求,為你現場消毒。對於您在冷風中吹了那麼久也確實是我們的疏忽,非常抱歉!我們全體員工期待您的下次光臨,努力為您帶來全新的入住體驗!
Yewhyeyuan
Xue Meng Ice Snow Secret Crystal Room (Housewide Smart + Fireplace View + Hungarian Down Quilt + French Cride Mattress)