Mercure Hai Phong

Mercure Hai Phong recensioner

Mercure Hai Phong

12 Lạch Tray, Street, Ngô Quyền, Haiphong, VietnamVisa hotellinformation
Mercure Hai Phong
Mercure Hai PhongMercure Hai PhongMercure Hai Phong
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Gästrecensioner

4.6/5
Utmärkt
126 recension
Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.4
Service4.7
Renlighet4.6
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Alla recensioner(126)
Positiva recensioner(122)
Recensioner med foton/video(35)
Utmärkt vistelse!(32)
Vänlig personal(26)
Rent och städat(18)
Utmärkta rum(11)
Praktiskt läge(10)
Utmärkt för affärsresor(8)
Utsökt frukost(7)
Lätt att ta sig runt(5)
Negativa recensioner(4)
Anonym användare
Superior-rum i kingsize
Bodde på jan. 2025
Affärsresenärer
113 recension
5.0/5
Enastående
Publicerades 1 mars 2025
Breakfast spread is decent. Staffs are friendly. Roof top bar is closed?
Översätt
Svar från boendet: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Judy Dung
Superior-rum i kingsize
Bodde på feb. 2025
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 5 mars 2025
Highly recommended. Everything is excellent. Great value for the price
Översätt
Svar från boendet: Dear Ms. Judy Dung, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. About the rooftop bar, yes it is closed until further notice. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Thriving JJ
Superior-rum i kingsize
Bodde på okt. 2024
Affärsresenärer
38 recension
4.2/5
Mycket bra
Publicerades 17 nov. 2024
Nicer access to downtown of Hai phong area.luxurious vibe and exceptional services! Everything was terrific!
Översätt
Svar från boendet: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
Brian
Superior-rum i kingsize
Bodde på nov. 2024
Affärsresenärer
3 recension
4.7/5
Otroligt
Publicerades 18 jan. 2025
Had a good customer experience when I got an issue.
Översätt
Svar från boendet: Reply from the property:Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, Quynh Anh - Revenue & Reservation Agent
M. Waters
Superior-rum i kingsize
Bodde på nov. 2023
Affärsresenärer
20 recension
5.0/5
Enastående
Publicerades 18 dec. 2023
Lovely staff and clean room. Good location. Convenient to travel around.
Översätt
Svar från boendet: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive
Gästanvändare
Superior-rum i kingsize
Bodde på feb. 2024
Affärsresenärer
53 recension
3.2/5
Publicerades 22 mars 2024
The air conditioner needs to be cleaned, or the smell of the air will be disgusting. Your system turn off the AC especially during late night, it makes the smell bad. Please improve so that we can come back again.
Översätt
Svar från boendet: Dear Sir,Thank you for your recent stay at Mercure Hai Phong as well as taking your time to share your comments and observations with us.We are disappointed to read about the shortcomings you have experienced during your stay. Please know that we truly value your constructive feedback, as they will only help us to continue to improve and strive to provide the best guest experiences. Your comments have been shared with hotel management and our engineering team is working on the issue. If possible, we would like to have more information, such as your room number and staying period, so that we can look more specifically. We also truly ask for your understanding that seasonal high air humidity could be part of the cause. Please rest assured we will do our utmost to improve it and sincerely hope that you will not be let down in your future visits. Thank you for leaving feedback, I wish you a very good day and we look forward to welcoming you back soon!Linh Chi (Candy)Guest Experience Manager
kiet
Superior-rum i kingsize
Bodde på feb. 2025
Par
1 recension
4.7/5
Otroligt
Publicerades 8 mars 2025
the hotel’s nice and clean
Översätt
Twin A
Superior-tvåbäddsrum
Bodde på juli 2023
Affärsresenärer
34 recension
5.0/5
Enastående
Publicerades 21 aug. 2023
Hotel is clean and helpful staff but quite surprise with small entry to hotel lobby.
Översätt
Svar från boendet: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,
Anonym användare
Bodde på juni 2023
Familj
1 recension
5.0/5
Enastående
Publicerades 19 aug. 2023
Really good hotel with excellent customer service and convenient location
Översätt
Svar från boendet: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards,
Kiu
Superior-rum i kingsize
Bodde på okt. 2023
Ensamresenärer
12 recension
5.0/5
Enastående
Publicerades 30 nov. 2023
Excellent service with the front desk . I can’t believe that they book the limousine back to Hanoi under my request. The room is super clean and nice . By the way , the breakfast is awesome with variety of choices.
Översätt
Svar från boendet: Dear Sir,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Best regards,Linh Chi E-Commerce Executive
MalayJason
Superior-rum i kingsize
Bodde på apr. 2024
Res med vänner
54 recension
5.0/5
Enastående
Publicerades 26 maj 2024
Very good value for money, location are great.
Översätt
Svar från boendet: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo E-Commerce Executive
Gästanvändare
Superior-rum i kingsize
Bodde på sep. 2023
Affärsresenärer
14 recension
5.0/5
Enastående
Publicerades 7 okt. 2023
Very nice stay, we got a complimentary birthday card and cake on the special occasion. Very clean and comfortable
Översätt
Svar från boendet: Dear Sir/Madam,Thanks for staying in Mercure Hai Phong. We're glad to receive feedback about your good experience. And we hope Mercure Hai Phong'll be the priority choosing for you and your family. Best regards, Chi Ngo (Ms) E-commerce Executive Mercure Hai Phong
Ntastyles
Superior-rum i kingsize
Bodde på okt. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 18 nov. 2024
Good services
Översätt
Svar från boendet: Dear Valued Guest, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future.Sincerely yours,Quynh Anh - Revenue & Reservation Agent
Messi_goat
Superior-rum i kingsize
Bodde på apr. 2024
Affärsresenärer
10 recension
4.0/5
Mycket bra
Publicerades 8 juni 2024
Nice experience.
Översätt
Svar från boendet: Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! With kind regards, Linci Ngo Commerce Executive
연령미상
Bodde på feb. 2023
Ensamresenärer
15 recension
5.0/5
Enastående
Publicerades 7 apr. 2023
good good goodgood good good good good goodgood good good good
Översätt
Svar från boendet: Dear 연령미상, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Ms. Ngoc (E-Commerce Executive)