Smile Hotel Premium Hakodate Goryokaku foton

The hotel location is good. Easy to take bus/tram to many areas. The hotel staffs are helpful & friendly. There are many information we can get from the staffs & hotel notice boards of nearby eateries & tourist spot. The room is a bit small but it is expected.

Helpful and polite staff, comfortable room, great location. If you need laundry service, there is a special bag you can use. Everything you need and even more is available.

The Smile Hotel Premium Hakodate Goryokaku is a typical Japanese business hotel, so although the photos of the rooms may look as though the rooms are reasonably spacious, in reality it’s just a typical business hotel, with minimal space.  While this should not be a big issue for many guests, if you’ve not experienced it before, be ready for a rather space limited experience.  Having said that, the room was quite clean and apart from some scuff marks on the walls, it presented quite well.  It’s also important to note, that since it’s a business hotel the bathroom is quite small, with the bathroom wash basin protruding into the bath tub & shower area and the toilet was clearly designed for significantly smaller users.  Apart from changing towels, providing new slippers and replenishing coffee & tea supplies, there was no servicing of my room over the duration of my 3-night stay.  This is all normal, so be ready for it. The biggest annoyance was that there was no air conditioning available during the period I stayed.  This is hotel policy at this time of the year, and the management clearly think that guests have no right to control the temperature, and therefore enjoy some level of comfort in their room.  Because of this, on my first night the room temperature was approximately 25°c (although I couldn’t turn the air conditioning on, the control unit displayed the actual room temperature), which when combined with the fact that the bed has an arctic standard duvet (or futon - whatever you want to call it), the temperature of the room was NOT conducive to restful sleep.  When I enquired about this the next morning, the front desk clerk bluntly said “open the window”, which of course I had tried to do during the night, but for some reason the handle to open and close the window had been removed, making it impossible to open the window.  The clerk kindly offered to go to my room and open the window (presumably using a special tool) once I had left the room for the day, which he did.  The difference in room temperature was quite noticeable when I returned that the evening, but why this policy in the first place, and the belligerence and attitude of management about guest comfort is beyond me. The other issue was the WiFi, which was patchy and unreliable on my floor.  The only way I could connect any of my devices (2 phones & 1 tablet), was to go to the lobby, connect and then return to my room.  Once a connection had been established, I was able to reconnect whenever I returned to my room, however the strength of the WiFi signal varied considerably when making calls using various apps (e.g., WhatsApp, Line and FB Messenger) and therefore the call stability was unreliable with calls frequently dropping out.  When I mentioned this to front desk staff, they offered to reset the WiFi on my floor, however it made little difference. The above matters (air conditioning and WiFi) are all things that are taken for granted these days and are expected of any reasonable hotel, so to experience the difficulties outlined indicates to me that the hotel management is not really serious about guest satisfaction or comfort. Draw what conclusions you will from this review, but from my perspective, it’s is unlikely I would stay at this hotel again when I next return to Hakodate.

New hotel and the room very clean. Nice view and nice staff. Near a tram and Goryokaku

函館五稜郭に近くてロケーションはGOODです！ ロビーは開放的で綺麗でした。 駐車場担当のスタッフさんの対応良かったです。 函館山の行き方を丁寧に教えて頂き、ありがとうございました。

住房體驗非常好 加預訂了一晚上 可以連續入住 很便捷 不過不提供第二瓶免費的水 有點失望 環境很棒 前台全天候在線 不用擔心沒有工作人員的情況出現 整體還是很好的入住體驗

地點離五陵郭不遠，飯店附近也有知名的湯咖哩連鎖店、便利商店也有，地點算好。 大廳開闊、有多組沙發可供休憩等人，房間備品樣樣俱足。 但是停車位稍嫌少、比較可惜。

唯二敗筆：燈光爛，用了low的顆粒板） （我前台一看房號就主動給我的早餐券，還問我要不要room cleaning） （看起來確實往premium在努力，前台3位迎賓闆闆正正有禮貌，網速超快，房間硬件除了燈和顆粒板以外還挺高級，

酒店很新，房間大小也合適。就在五稜郭公園門口，非常方便！交通也很方便，來回札幌的大巴站就在附近，走路幾分鐘。