Hakone Onsen Ryokan Yaeikan

We got to the hotel in the beautiful location just before 3pm and we got given a little tour of the place and then got shown to our room. The staff are very friendly and do their best to speak English. A lovely lady was in charge of our hospitality throughout our stay and she first showed us that there is a public hot spring and a private hot spring and asked us if we would like to book a time to use the private hot spring, we booked a time as we checked in but then we didn’t use it as we were happy with our private hot spring in the room. We also booked a time for dinner and they arrived at that time Promptly with A LOT of food. We also got a choice for a staple food and we chose some steak which was high quality and delicious, as well as the lobster (on the menu it said grilled prawn but a lobster is what came and it was delicious). We ordered a few beers and a bottle of wine with room service and it always came quickly and was nice and cold. The private hot spring is absolutely boiling but it’s a good experience and there’s ice water provided which helps. Breakfast came at 8.30am and it was also huge! It didn’t come with coffee but I ordered some and that was easy enough. The lady who served our food explained every dish and how to eat it and she was always extremely friendly and attentive. Would recommend!

Love the hotel! Food is good, staff is courteous, room is spacious.

部屋内の冷蔵庫がすごく汚かったです。開けてすぐ気持ち悪くて閉めたので埃かカビなのかはしれませんが…冷蔵庫の中も掃除した方がいいかと思います。 冷蔵庫すぐ上に置いてあったティーポットにも茶かぶと水が残っていて洗ってないかなって…思って使えませんでした。 また、夕ご飯の際に外国人の従業員の方が自分に聞かずに茶道具等を持って行かれてしまいました。温泉上がりにお茶も飲みたかったんですが、一旦下げる前には聞いて欲しかったです。後、出る際もドアも閉めずに出て自分が立ち上がって閉めました。 上記の3点以外には温泉施設も部屋へ案内してくださった方もとても親切だったので不満はなかったです。