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Verifierade recensioner
Läge och interiör4.5
Bekvämligheter4.6
Service4.9
Renlighet4.8
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Gästanvändare
Deluxe Room With Indoor Hot Spring Bath(Kumoi)
Bodde på aug. 2024
Par
43 recension
4.7/5
Otroligt
Publicerades 2 okt. 2024
From the moment upon entering our room we felt the relaxation which comes from a healing place. Everything felt and was great. Great staff, dinner,breakfast, hot spring, garden...
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Anonym användare
SHIRANSO-Premium rum med utomhusbad C
Bodde på juli 2024
Affärsresenärer
103 recension
4.2/5
Mycket bra
Publicerades 3 aug. 2024
Very cool and I would like to have some more fun with it
Svar från boendet: Thank you for your kind words about our Ryokan services. We're really happy to hear that you found our long-established Ryokan to have well-maintained and with modern facilities. It's great to know that you enjoyed the spacious rooms and the unique experience of the hot spring baths.
We appreciate your feedback regarding the private bath reservations, and we'll certainly consider ways to enhance this aspect of our service. As for transportation, we understand the inconvenience and recommend traveling by car for a smoother experience.
We look forward to the possibility of welcoming you back in the future. If you have any further suggestions or feedback, please feel free to share.
Warm regards,
Matsuzakaya Honten Team
Svar från boendet: Thank you for sharing your experience with us. We greatly appreciate your understanding of the complexity that comes with the 360 years of history of our Ryokan.
It's delightful to hear that you found the room quite spacious and atmospheric. We're pleased that you enjoyed the dinner, and the freshness of the lobster sashimi showcased the hotel's commitment to quality.Your recognition of the sincerity in serving grilled golden sea bream for breakfast is appreciated. We aim to provide a well-rounded and enjoyable dining experience, and it's rewarding to know that it was reflected in your stay.
We're also glad to hear that you found the quality of the spring to be very good, despite your preference for springs with less sulfur smell. Your detailed observations and feedback are valuable to us.
We hope to have the pleasure of welcoming you back for another enriching stay in the future. If there's anything specific you'd like for your next visit, please feel free to let us know.
Warm regards,
Matsuzakaya Honten Staff
Svar från boendet: Thank you for sharing your experience with us. We're delighted to hear that you enjoyed your stay and appreciate your thoughtful feedback.
It's wonderful to know that you found our hot spring hotel to have rich cultural heritage and convenient transportation. We also appreciate your mention of the spacious rooms, warm and considerate staff, as well as the convenience of bathing and dining.
We're glad to hear that the separate Japanese rooms for breakfast and dinner added to your overall experience, and that you enjoyed the public entertainment room with its comfortable atmosphere for reading, drinking tea, and playing chess.
Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back to Matsuzakaya for another enjoyable stay. If there's anything specific you'd like for your next visit, please feel free to let us know.
Warm regards,
Matsuzakaya Staff