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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.1
Service9.5
Renlighet9.4
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FaniaK
Superior-tvåbäddsrum
Bodde på nov. 2024
Par
4 recension
8.0/10
Mycket bra
Publicerades 5 dec. 2024
Beautiful resort in the middle of a remote forest area, perfect for relaxation and connecting with nature. The rooms are cosy and clean. The breakfast was absolutely amazing, with chefs preparing freshly made dishes right in front of you! We did find a bug in the room but the hotel is in the middle of the nature so we didn't mind really. The onsen was ok but it was not mixed. Note that if you are not arriving by car and you have luggage, the hotel is uphill so better contact the staff in advance so they can arrange a pick up for you.
Översätt
Svar från boendet: Thank you very much for staying at Hakone Retreat Fore and for your warm words regarding your stay. We are delighted to hear that you found our resort to be a beautifully relaxing environment, and that you were comfortable in your room and enjoyed your meals at the restaurant.We appreciate your understanding regarding the natural surroundings and the occasional visits from other guests. Should you encounter any issues, please do not hesitate to contact the front desk, and we will ensure that they are addressed promptly. Your feedback regarding the hot springs and access is invaluable, and we recommend that all guests inform us in advance of any special requests concerning luggage transportation, especially considering our location.We sincerely look forward to welcoming you back for another peaceful stay in the future.Sincerely, The Staff of Hakone Retreat.
NICOLAS
Deluxe-dubbelrum
Bodde på aug. 2024
Familj
8 recension
6.5/10
Publicerades 17 sep. 2024
The hotel's condition doesn’t match the photos you can find online. It is not well maintained, the garden and trees are not taken care of, and the facility is getting old with molds and paint peeling in the rooms. Extremely cheap room speakers, no television, cheap hairdryer, cheap amenities. Not what we are expecting for such a price. I paid 95,000¥ for one night without dinner included. Overpriced.
Översätt
Svar från boendet: We sincerely thank you for staying at Hakone Retreat. However, we deeply apologize for any shortcomings during your stay at our hotel. We regret not meeting your expectations.Your valuable feedback on cleanliness and facility maintenance is crucial for our continuous improvement efforts. We take your comments seriously and will consider them for enhancements.If you choose to stay with us again in the future, our staff will work diligently to ensure your satisfaction.Hakone Retreat foreAll staff
Toon Lin
Superior-tvåbäddsrum
Bodde på nov. 2024
Res med vänner
8 recension
10.0/10
Enastående
Publicerades 20 dec. 2024
Very good service
Översätt
Svar från boendet: Thank you for your kind words regarding our service. We are delighted to hear that you had a positive experience at Hakone Retreat Fore. We look forward to welcoming you back in the future.Best regards,Hakone Retreat All the staff
Gästanvändare
DELUXE DOUBLE W/ FIREWOOD STOVE
Bodde på feb. 2024
Par
5 recension
10.0/10
Enastående
Publicerades 15 apr. 2024
very nice
Översätt
Svar från boendet: Thank you for choosing Hakone Retreat före for your recent trip in Hakone.We appreciate your valued review and sincerely look forward to welcoming you back again.Hakone Retreat föreAll the staff
Svar från boendet: 感謝您選擇Hakone Retreat入住。我們非常感謝您對我們酒店的整體評價和反饋。對於您在下午茶時間的體驗,我們深表歉意,同時感謝您對員工的理解和寬容。我們將進一步加強衞生管理,努力為所有客人提供更優質的服務體驗。Hakone Retreat全體員工敬上。
Angelina
DELUXE DOUBLE W/ FIREWOOD STOVE
Bodde på okt. 2024
Ensamresenärer
6 recension
10.0/10
Enastående
Publicerades 23 nov. 2024
Это было идеально. Очень понравился Онсен, хотя не было другого опыта ранее. Комфортная кровать, в моем номере была печка, уютно.
Располагался далеко в лесу, до остановки минут 6 пешком.
В 15 минутах пешком комбини.
Персонал был очень приветлив.
Översätt
Svar från boendet: Большое спасибо за то, что остановились в Hakone Retreat. Мы весьма рады слышать, что вам понравилось наслаждаться традиционными горячими источниками отеля и что вы оставили положительные отзывы о вашем номере. Кроме того, мы благодарны за ваши комментарии о работе нашего персонала. Мы будем продолжать стремиться предоставлять ещё более качественное обслуживание в будущем. Искренне ждем вашего следующего визита.С уважением, Персонал Hakone Retreat
Svar från boendet: 感謝您選擇在箱根リトリート住宿。非常感謝您在入住期間分享的感想和意見。我們很高興您喜歡我們保留着自然環境和寧靜時光流逝的空間。正如您所提到的,隨着夏季的臨近,周圍的綠色將更加濃郁,酒店的空間將成為一個可以享受森林浴的隱祕之所。我們也很高興您在woodsidedining體驗了柴火烤制的美食,並享受了日本傳統温泉,能夠讓您悠閑地度過這段時光,我們深感欣慰。今後,我們將繼續致力於提升酒店的品質,同時加強設施空間的美化工作,例如清理落在設施內的樹葉等。我們期待着您的再次光臨,衷心歡迎您再次蒞臨。箱根リトリート全體員工敬上
Svar från boendet: 非常感謝您入住箱根療養地。非常感謝您在百忙之中向我們提供寶貴的住宿意見。我們很高興您對酒店安靜的環境、便利的交通和當地的美味佳餚感到滿意。我們將繼續努力,為您提供愉快輕鬆的入住體驗。我們期待您的再次光臨。箱根療養院/箱根度假村全體員工
은빛연어2
Deluxe-dubbelrum
Bodde på maj 2024
Familj
30 recension
10.0/10
Enastående
Publicerades 6 juli 2024
숲속에서 자연을 즐길수 있도록 룸내부 인테리어도 너무 예쁘게되어 있고, 호텔 서비스도 너무 좋았습니다. 온천도 깔끔하게 들길수 있도록 되어있어서 정말 편안하게 쉴수 있었습니다. 특히 조식도 너무 깔끔하고 맛나서 제대로 휴식할 수 있었고, 다음번에 다시 방문하여 머물고 싶습니다.