Yumoto Fujiya Hotel

The location is great! It’s nearby the train station so it’s convenient. The price was good as well. Everything was perfect and we had a good time there!

Super good location. The onsen is amazing!! Perfect way to unwind everyday after exploring Hakone😌. Bed is super comfy too!!

The room's cleanliness exhibited shortcomings, specifically the presence of dust accumulation in the corners. Despite recent renovations, the room's condition appeared to have declined. The carpeting's vacuuming was insufficient, and the presence of food particles rendered it unsuitable for barefoot use. The hotel's offerings appear to cater primarily to a local clientele, as indicated by the predominantly Japanese television programming, including cartoons and the pay-per-view video-on-demand service. Furthermore, access to the private hot springs necessitates an additional charge of 2000 yen for a 45-minute session, even for hotel guests. Extended stays are not recommended. A stay of 1-2 days is likely sufficient if utilizing the hot springs facilities is the primary objective.

great location to Yumoto station, just across a bridge and a street, where you can take Hakone Tozan railway to mountaintop, or to Odawara connecting to other big cities. Spacious room, and spacious reception hall with several fine dining restaurants, has both public and private Onsens, professional staff, provide delicious breakfast, the stay is relaxing

I stayed at this hotel in early May, and the experience was far from satisfactory. **Onsen Experience:** The onsen features three baths, all at a maximum temperature of 40 degrees Celsius, which is suitable for beginners. The sauna, however, only reached 50 degrees, lacking intensity. Still the Onsen were good with nice atmosphere. **Room Quality:** Our initial room was next to an elevator, even though we asked for the opposite and had a strong smell of smoke. Upon requesting a room change, we were relocated to a lower floor room that was outdated. The odor from the old carpet was pervasive, and despite using deodorant spray and keeping the window open for two days, it remained a discomfort. **Breakfast Incident:** Unfortunately, we also encountered a rather unpleasant situation during breakfast. We had booked the meal, which was not inexpensive, and arrived at the buffet before 9:30 and thought that the buffet closes at 10:00 AM and we still can eat but not take something from buffet, as is customary in other hotels. However, at exactly 10:00, the restaurant staff insisted we leave, abruptly telling us that the restaurant was closed. We had to abandon our food and drinks that we just took 9:50 and exit the restaurant. This was particularly frustrating, as they had seen us taking food earlier and never mentioned that we couldn’t finish our meal. There was no flexibility to allow us even an extra 10 minutes to eat. **Overall Impression:** The service was not customer-oriented, and the overall experience did not justify the price of €250 per night. Also, unfortunately we experienced a view negative situations and given the combination of issues, I personally would stay in this hotel again nor can I recommend this hotel for a pleasant stay.

This Chinese lady in the Hotel Spa Center,too bad altitude! Very very bad impression on this hotel from her!