Hakone Pax Yoshino

Room is a little small but acceptable, should provide hand soap

The front desk staff at this hotel significantly impacted our stay in a negative way. When a miscommunication with Trip.com left my son off the booking, they refused to check and demanded additional payment. To make matters worse, the staff member complained about us to their colleagues right in front of my family, thinking nobody understood Japanese. Additionally, we were only provided with 2 mattresses after housekeeping despite paying for 3 people. This experience was very disappointing, highlighting their poor communication within departments. I will not recommend anyone to stay in this hotel. This was the worst service I have encountered from front desk staff.

The hotel located about 10 minutes walk from the Hakone Yuumoto Station. The environment is nice and the servants are polite.

The location is not so far from Hakone-Yamamoto station, but if you bring huge luggage it may not convenient. We only brought our backpacks to Hakone. The room is huge, the design is Japanese traditional house/room. We booked a room with bed because we’re not very used to sleeping on floor. We didn’t get a room with river view but that’s alright. The bathroom is okay, they have a very complete bath-amenities and skincare ranges which is nice. We tried the private onsen, we paid about 3300 yen. But it’s worth the experience. The breakfast buffet is pretty nice with many various of foods. Overally it’s a pretty good accomodation in Hakone area.

The hotel service's attitude is horrible， when you ask front desk staff travel information or nearby restaurant business hours，they don't know nothing at all（take a bow)，the public transportation buses are small and compacity restriction(two hundred yen per trip)，Most of restaurant close before 6:00 p.m(I'm so hungry)，if your have short vacation and you don't want to rush and pick better place's. To relax.

See several people including us have issue with booking details not match