För att säkerställa att de betyg som visas är äkta räknar vi inte bara ut ett genomsnitt. Vi tar även recensionens trovärdighet och gästens vistelsedatum i beaktande för att fastställa det slutgiltiga betyget.
Disappointed. 2nd visit to Hakone Fuga. Not the same anymore. Where should I even begin. Check-in Process was a disaster. No one noticed that we had arrived nor assisted to carry our luggages from our car. What a huge difference from our first visit to Hakone Fuga. Hotel staff were more focused on domestic tourists than foreign tourist visiting. Despite arriving before 2 couples (domestic tourists), they were allowed to sit at the bar counter and were served more professionally than the front desk staff that served us who did not seem very clear in the check-in process. Furthermore, they placed us at the 2nd level and the staff didn't go the extra mile to carry all our luggages up, and we had to carry some of it ourselves. No suggestions from staff to assist us to carry it down upon check-out, we had to do it ourselves too. No introduction to the room because I mentioned we visited before once, but the room type was different from our initial stay. He carried one of our luggages up, and walked us to our room, and left. Very poor hospitality compared to our first visit The only saving grace was their dinner/breakfast staff at the restaurant as the service there felt genuine and sincere. Fusion food for the dinner course lacked the authentic Japanese experience we were looking for. If you expect to charge your guest almost 99,000 yen per night, please be prepared to UP your service and standards as they have completely fell short from our first visit to Hakone Fuga. We will definitely not return again because the entire experience felt like we were "ghosted" by the hotel staff. If I have to rate the first visit to the second visit, it was 9/10 to 1/10 (service staff efforts dinner/breakfast). Also, if you are going to practice double standards (Japanese Customers vs Foreign Tourist), please do us a favor, don't advertise your ryokan/hotel to international tourists. You completely let us down, Hakone Fuga. We wasted our 99,000 yen on your hotel for 1 night. Other ryokans charged us lower and the service was impeccable. You need to, seriously, REFLECT
Översätt
Gästanvändare
Bodde på okt. 2024
Par
3.0/5
Publicerades 7 nov. 2024
Albergo contraddittorio, con pregi ma anche difetti. Sicuramente è un bell’hotel moderno con camere spaziose e confortevoli, pulito e rilassante. È ubicato quasi nel bosco in una zona semi-isolata, che potrebbe essere anche un pregio ma risulta (penso) difficilmente raggiungibile se non si ha un mezzo proprio, cosa che noi fortunatamente avevamo. Il neo grosso è che, arrivati alle 18,30, informandoci per cenare in loco ci è stato detto che non era possibile se non avevamo prenotato. La receptionist ci ha consigliato un ristorante a circa 500 metri che fortunatamente ci ha sfamato anche se mancavano solo 10 minuti al loro orario di chiusura.