Hotel Sierra Resort Hakuba

The best hotel we’ve ever stayed at. 🤍 The room came with the most incredible view and no matter how many times we looked out the window, we never got tired of it. I probably took hundreds of photos! 📸 The service was beyond amazing too. My friend accidentally left her bag on the Shinkansen, and the hotel staff went above and beyond to help us contact JR and the station due to the language barrier. We honestly can’t thank them enough. 🥹 They also offered complimentary drinks and afternoon tea with an incredible view, and having a private onsen made the whole experience even more special. Every little detail made this stay unforgettable. Definitely one we’ll always remember. ✨and wishing to comeback soon

Check-in and check-out times are really outrageous at this hotel. For what you are paying, I believe, is mainly the hot springs, easy ski rentals (extra fee) and depends if you choose their food or not, but the breakfast is very short time. The rooms look and are very cheap. Their pillows feel like worthy of $10 value. The bathroom area is not dimmable. The check-out time is at 10am unless you pay 2000yen per hour haha for longer time. Breakfast is only until 9:30am haha. I won’t say more but this was worth of a review.

Nice hotel, room is quite spacious. Hot springs are one of our favorites facilities, they provide free ice cream and milk. 4-5 private onsen in the hotel (pre-book). Varities of breakfast but it’s the same every day. They have free flow drinks and snacks in late afternoon and evening. ski & snowboard rental shop in the hotel is quite limited and out dated, locker room also.

Awesome resort. Have free refreshments after ski and at night.

Check in time is not flexible but the staff quite friendly..overall experience quite okay.

Superb facility room is very comfortable. Onsen both public and private are great. Breakfast and dinner are variety and delicious.

I do like the hotel itself, however the front desk service has to improve , especially for the language skill, and the respondent of the email, is too late, in order to avoid the communication problems.

Amazing hotel stay with beautiful view, nice breakfast and free yummy snacks during lunch, dinner and supper time. Private onsen is complimentary and nice too, though you need to book in advance.

The receptionist and restaurant staff are excellent! Very old facilities. Smelly carpets in room! Bathroom very outdated. Too pricy for the stay!