Mountain Side Hakuba

Six of us stayed in unit 502 for 7 nights and enjoyed every moment! The unit was right at the Happo one Lyft in walking distance to a pub, a restaurant, a ski shop, and an onsen. A collection of efficient and professional and friendly concierge. Staff helped us with our every need. We had a private driver with a van that seated. all of us comfortably take us to the lovely restaurants and activities. We had planned throughout the week. it was quiet at night, but easily accessible to get into town for any nightlife you want to enjoy. we would happily stay at mountainside again!

We had an excellent time, the accommodation was top notch, with wonderful views, in a perfect location, ski in ski out for Happo-One. All the staff were really friendly and incredibly helpful, arranging everything for us. We will definitely be back.

The main reason I wanted to write this review is to commend the manager who worked on the evening of October 25 for her exceptional customer service of picking up my family at Happo Bus Terminal at 7pm. Regularly scheduled shuttle service by Mountain Side ends at 5pm. Out of the goodness in her heart and a sense for doing her job with honor, the manager picked us up anyway. Without her going beyond her duty, it would have been an hour or more to locate a taxi of any sort, if that would have been even possible. She also helped us settle in comfortably and find a restaurant when every place closes early. We are very very grateful for what she did for us. The 3-bedroom condo was quite clean, spacious, and comfortable for our family of five. There is no hesitation for us to return to this facility. I would get a rental car for Hakuba in general however as things are fairly spread out even though town is not big.