Vinpearl Resort & Spa Ha Long

The place was great. The morning breakfast had a lot of variety but not too much western food. The restaurants they had were great and the quality of food was great. The speedboats going to and from the islands are always operating which is very convenient. The only downside would be the spa, we booked a 3 hour package and it was not that great. They were not very well trained. And the bedroom we had seemed to have bedbugs. They offered for us to go see the clinic they had on site but we didn’t have enough time. It was a good experience. Wouldn’t stay again though. But the pools were beautiful and the little private beach made it worth it.

We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.

The hotel is located on a small island next to Halong city. Only a 5-10 minute ride from the check in building on the mainland. The hotel offers this free shuttle ferry running every 20 minutes from and to the island. The hotel has nice facilities and very nice landscape. The only drawback is the cleanliness of the room. I feel the room is not clean enough and not matching the 5-star tag and the price we paid. The breakfast is really good with a lot of variety of foods to choose from.