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Verifierade recensioner
Läge och interiör9.7
Bekvämligheter9.3
Service9.3
Renlighet9.2
Molly22
Rum Deluxe med king size-säng och havsutsikt
Bodde på mars 2025
Res med vänner
14 recension
8.0/10
Mycket bra
Publicerades 30 apr. 2025
The place was great. The morning breakfast had a lot of variety but not too much western food. The restaurants they had were great and the quality of food was great. The speedboats going to and from the islands are always operating which is very convenient. The only downside would be the spa, we booked a 3 hour package and it was not that great. They were not very well trained. And the bedroom we had seemed to have bedbugs. They offered for us to go see the clinic they had on site but we didn’t have enough time. It was a good experience. Wouldn’t stay again though. But the pools were beautiful and the little private beach made it worth it.
Översätt
6/7
Svar från boendet: Xin chào!Dear Our Valued Guest,We sincerely appreciate you taking the time to give your feedback to the community.We are delighted to know that you enjoyed our place. Thank you for your precious words for our service. Rest assured that the compliments will reach the whole team to keep them motivated in maintaining the quality service in the future. Beside that we truly regret to learn that the Spa did not meet your expectation. We look forward to another opportunity to host you at our Vinpearl Resort & Spa Ha Long.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Gästanvändare
Svit Executive med king-säng
Bodde på feb. 2025
Par
2 recension
10/10
Enastående
Publicerades 31 mars 2025
Five star resort. The service was exceptional. They were so accommodating. I had several travel woes and they assisted me with them all. I will recommend this hotel to anyone traveling to Ha Long.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journeyKind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
FionC
Rum Deluxe King
Bodde på jan. 2025
Familj
41 recension
8.0/10
Mycket bra
Publicerades 15 feb. 2025
Why did no one tell me that I couldn't bring food to the island and I had to pay extra for it after so many correspondences?
Because we booked 10 rooms. So I specifically notified the name of each room. Why was not ready when I arrived at the hotel?
Also front desk charged 2 times for our dinner buffet.please make sure refund.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest Fion,Thank you for sharing your feedback, and I’m very sorry to hear about your experience. I completely understand your frustration with not being informed about the food policy in advance, especially after multiple correspondences. We strive to provide clear communication, and it seems we missed the mark in this case.I also apologize for the inconvenience regarding your room preparation and the double charge for the dinner buffet. Please rest assured that we are looking into these issues and will address the charges promptly. We are committed to resolving this for you and will ensure a refund is processed.Thank you again for bringing this to our attention, and we truly value your feedback as it helps us improve our service.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Gästanvändare
Rum Deluxe med king size-säng och havsutsikt
Bodde på nov. 2024
Par
14 recension
8.5/10
Mycket bra
Publicerades 29 dec. 2024
We stayed for 3 nights and really loved this place. Staff members were extremely kind and helpful. Food was great in both the breakfast hall and the Italian restaurant. However, there are a few things we want to point out. First of all, the indoor swimming pool water was really filthy. That really needs to be improved. Furthermore, the sauna and steam room area was not properly attended to. Towels were piled and hair was everywhere on the floor in sauna area. The Jacuzzi water was not hot enough. Also the steam room and dry sauna were not hot enough. In addtion, the balcony in our room was terribly dirty. We tried to clean it ourselves but gave up because it was not possible to clean them with just tissue paper. Staff did however send someone to wash the balcony table, chairs, floors and rails and we are grateful for that. Despite some drawbacks, we really enjoyed out stay. Overall this is a really lovely hotel and as already stated, the staff are wonderful.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest,Thank you so much for sharing your detailed feedback and for your kind words about our staff and the food. We're thrilled to hear you enjoyed your stay overall.We sincerely apologize for the issues you encountered with the indoor pool, sauna, steam room, and Jacuzzi. Cleanliness and maintenance in these areas are a top priority for us, and your comments will be addressed with our team to ensure improvements are made. We also regret that the condition of the balcony did not meet your expectations, and we are glad our team was able to assist in getting it cleaned for you.We truly value your feedback, as it helps us to enhance our guest experience. We hope to welcome you back in the future for an even better stay. Thank you again for choosing our hotel!Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Gästanvändare
Rum Deluxe med king size-säng och havsutsikt
Bodde på aug. 2024
Par
5 recension
10/10
Enastående
Publicerades 5 okt. 2024
Luxurious hotel, outstanding service with mesmerising views from multiple private beaches.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Gästanvändare
Rum Deluxe med king size-säng och havsutsikt
Bodde på juni 2024
Familj
6 recension
10/10
Enastående
Publicerades 30 juli 2024
This hotel will offer you an entirely unique experience.
It’s is a beautiful island facing Halong Bay, it can’t get much better than that.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Akira Phan
Rum Deluxe med king size-säng och havsutsikt
Bodde på apr. 2024
Affärsresenärer
3 recension
10/10
Enastående
Publicerades 8 maj 2024
So beautiful resort with the amazing view! The service also as good as the name of Vin-pearl! I will come here again as soon as possible!
Översätt
Svar från boendet: Xin chào!Dear Valued Guest Akira Phan,Warm greetings from Vinpearl Resort & Spa Hạ Long!It’s such a gratifying feeling to read that you had an enjoyable experience while staying with us. We are nothing short of delighted to find that you were impressed with the gracious hospitality and the great service of our team, who went beyond to make a wonderful difference to your visit.Your lovely words will be shared with our team as it serves as an inspiration for us to strive harder to exceed our guests’ expectations.Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved one in the nearest future.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Anonym användare
Svit Executive med king-säng
Bodde på sep. 2024
Familj
3 recension
10/10
Enastående
Publicerades 4 okt. 2024
Good good
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest,Thank you for choosing Vinpearl Resort & Spa Ha Long as your address of choice while staying in Vietnam. We are happy to learn that your overall stay was up to your expectation. Once again, thank you for your inspiring compliment. We look forward to having the opportunity of seeing you and your beloved ones in the nearest future to enjoy all facilities and hospitality of Vinpearl.Sincerely,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
Mohammad David
Rum Deluxe med king size-säng och havsutsikt
Bodde på mars 2024
Res med vänner
1 recension
9.5/10
Otroligt
Publicerades 5 apr. 2024
We had an amazing time there, service was excellent, staff were very polite and accommodating. We extended our stay because of our wonderful experience.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest Mohammad David,Thank you very much for sharing your marvelous comments, we are flattered to read know that you love Vinpearl Resort & Spa Ha Long. We are humbled by your kind words, rest assured that we will share to the team for the purpose of inspiring them to continuously strive hard in achieving excellence.We are looking forward to be at your service again on your next journey.Kind regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long
דורון קילשטיין
Rum Deluxe med king size-säng och havsutsikt
Bodde på feb. 2024
Par
5 recension
10/10
Enastående
Publicerades 3 mars 2024
Excellent hotel, real 5 stars, service 10, clean 10, view 10, everything is good and high quality, we came back again, really recommended, an experience that is hard to forget.
Översätt
Svar från boendet: Xin chào!Dear Our Valued Guest,Thank you so much for sharing your impressions after your recent stay at Vinpearl Resort & Spa Hạ Long.We highly appreciate your nice word about your fantastic experience. Meeting the needs of our guests and knowing they have enjoyed their stays are our greatest rewards. Rest assured that we will certainly share your generous words of praise with the whole team.Once again thank you very much - we are looking forward to your next visit to Hạ Long with your family.Warm regards,Dzung Dinh VietFront Office ManagerVinpearl Resort & Spa Hạ Long