Best Western Premier Sapphire Ha Long recensioner

The room is large, the restaurant and the location are normal. There is no service at the hotel. They gave us the key to the room, we went to the 17th floor. The key didn't work, the girl at the reception said I don't know how to use the key. We went down and changed the key for us. It doesn't work again, the manager got up with us and doesn't work either. She replaced room on the 10th floor, I’m not agree. The manager came and moved us to the 18th floor (thanks so much, she’s very polite) We booked two nights in this hotel, and the next day when we came back from the marathon, our key doesn't work again, because because of the incompetent staff, we were checked in for one night😂😂

The hotel is placed on the opposite side to most amenities in Ha long bay. That said it’s a beautiful get away and excellent value for money. There are plenty of cafes and restaurants along the strip and the hotel provides good value food and drinks. The two pools are excellent for relaxing after a busy day site seeing. The hotel staff are great and will help with most things. Overall a fantastic short stay. If you come here make sure you have the grab app as it’s the cheapest and easiest way to get from one side of the bay to another. Last but no means least do pay extra for a bay view it’s well worth it!!!