Hilas Thermal Resort Spa & Aquapark

Alles im großen und ganzen super

We were on the road for 8 hours. When we arrived all we wanted was clean rooms and a good time for the family. We placed our luggages in the rooms. We asked for connected rooms as we have little children and we wanted the family to stay together. Unfortunately they were not understanding of the situation even though in our booking we mentioned connected rooms ONLY. Anyhow, we went for a meal and got changed to go for swimming as the kids needed a stretch. My husband and two kids (boy and girl) were going for the swim. They weren’t allowed to stay together as my 8 years old is too old for the men’s pool. They don’t have a family pool!!! On their website, they have a picture of a family in a pool together but in reality they had us separated. So another point for not being family friendly. We wanted to make the best of our stay. One of the rooms smelled like cigarettes so we asked for it to be cleaned. No one showed up even though we called more than once. At 7pm we just gave up. We all stayed in one room and payed for the other room even though we couldn’t use it. I mentioned to the reception that I have allergies and can’t stay in a room with cigarettes smell. I don’t think it is fair we were charged for the room when it was not ready for us to use it and they won’t even come and check the room. I really don’t recommend this hotel for any family looking to have a good time “together”.

Biz Deluxe soda kiralamıştık fakat istediğimiz kadar büyük değildi hijyen de ortalamaydı fakat manzarası olarak çok güzel bir puan veremeyeceğim konumu güzel fakat Karadeniz civarına yakın eğer biz arkadaşımla ortak puanlarımızı bölersek puanımız 3 oluyor bu konumdaki Otel için ***et güzel bir puan Eğer günübirlik veya iki günden az gelecekseniz öneririmdir.