Hotel Residence am Hauptbahnhof recensioner

The room was ok but the surrounding leading to the room was unkempt. Didn't feel safe staying there. Had to book another place immediately that night.

NEVER NEVER STAY HERE! the hotel is awful, old, dirty, after finding a COCKROACH in the room, we aligned with the reception and hotel manager Noori booking cancellation and 100% refund due to absolutely unsatisfactory HYGINE conditions and moved to another hotel. But then, when we already left the city, the hotel refused to return the money!! the Staff is lying and deceiving you, there is zero service you will find. The district is also AWFUL, with homeless people sleeping on the street around the hotel. very long stairs you have to climb with your luggage to reach an elevator and get to your room. STAY AWAY from this rubbish heap and find a better place to stay!!!!

Close to the main train station. But also in some shady neighbourhood. Good enough to stay over night to catch a train the next day

Not so bad, but there's room for improvement

Convenient. Kinda of a hassle if on the upper floors but still was nice for the money spent

The hotel environment is good, the reception office is very friendly, the hotel room is large

Es war schön in diesem Hotel zu übernachten, halt nur, dass Licht im Zimmer zu dunkel war

這家酒店的樓下服務員非常客氣。就店的衞生乾淨整潔。樓下整條街都是買吃的，水果特別多多。關鍵是離火車站不遠，S、U地鐵就在路口，太方便啦！👍👍👍

Poderia colocar tudo negativo exceto da localização. Hotel que não recomendo para ninguém. Quero esquecer lo. Tanto que fiz a reserva para três noite e não foi possível ficar dez minutos no quarto com tamanha nojeira observada. Pedi cancelamento que não me reembolsaram (terei que buscar meus direitos) e ainda bem que tive a capacidade de buscar outro hotel a noite e sorte de está em cidade Gde. Sobre a trip.com hotel ainda não me deu o feedbacks sobre o ocorrido.

Die Location ist sehr zentral nahe des Hauptbahnhofs, preislich unschlagbar. Man ist schnell mit den öffentlichen Verkehrsmitteln in Hamburg unterwegs. Könnten es auf jeden Fall weiterempfehlen.

3.27日德國鐵路罷工，提前幾天叫朋友去這家酒店説明由於罷工不可抗力因素沒法坐火車到達漢堡。我自己也提前三天路過漢堡跑到酒店，説罷工原因我要改變行程，酒店前台推脱責任給代理，攜程網聯繫酒店幾次都不給取消訂單。經濟不好可以理解，由於不可抗力因素導致我沒法按照原計劃，但是酒店的人就是不肯把入了他們口袋的錢掏出來，他們可以賺客户一次錢，但是！要想掙回頭客的錢是甭想了。酒店是老房子，沒有電梯，客人都是提着大箱子爬25層樓梯才能到達一樓，前台也沒有人幫忙搬行李。不可能再選擇這家酒店，也不可能推薦給朋友們。

對於適應亞洲的乾淨整潔的人來說是有些混亂的地帶，飯店一樓到二樓是沒有電梯的，二樓以上才有電梯可以使用。 第一次歐洲旅遊的朋友也要留意的是房間沒有空調，夏季旅遊怕熱的朋友請一定要做好準備。

Alle mobile ist so alt und WC total kaputt 👎🏻

位置好找！周邊小超市多，採買方便！內部樓層比較複雜，電梯在二樓，需要拖着行李爬一層樓梯！