Residence Inn Hamilton

My husband and I stay there every year to visit our daughter. The rooms are always very clean and modern. The hotel staff is always friendly and helpful. Every time we go the GM Maher Kobeissi remembers us. He also helped us get our full 10 day stay at the hotel. We were originally booked only a few so we had to get multiple reservations at other Marriott properties. When we checked in he found some at our favorite hotel Residence. Which was great cause now we did not have to move around !

I stayed here to visit family and friends in NY and New Jersey, and to sightsee in Philly. The Hamilton location was ideal. I booked a one bedroom for 8 nights. I arrived early, at 10am. I asked if I could check-in early. I was told by JM that there was no 1-bedrooms available, but there was a 2 bedroom. I asked if there was any way I could get the 2 bedroom at the 1 bedroom rate, guessing not but thought it couldn’t hurt to ask. To my surprise JM said yes, he could do that. Wow! The 2-bedroom was nice, clean and oh so roomy! It was nice to have a kitchen to cook breakfast in before taking off for the day. At check-out time there was also no problem with staying late. I stayed until 2pm, with no extra charge. This place is great! Thank you, JM, you’re the best!!!

I enjoyed my stay at the Residence Inn Hotel overall. The accommodations were pleasant, and the service was generally good. However, one minor disappointment occurred when I requested towels one night, and I was informed that I needed to go down to the front desk to retrieve them myself. It would have been more convenient if they could have delivered the towels to my room. Besides that, everything else was great!!

Stayed at this hotel during thanksgiving break. After making the reservation, I requested an upgrade with Suite Night Award, and they grandes my request to a 2 bedroom suites with 1 King 1 Queen and a sofa beds plus 2 bathrooms! The location of the hotel is very easy to find and convenient located. The front desk stuff JM was very friendly and provided us an exceptional customer experience. Kids also love the warm water swimming pool! Unfortunately we missed the breakfast as we overslept and thought the breakfast ends at 9:30am! Overall, it was a great stay and will definitely come back to this hotel when we visit our friend in the area.

We stayed here one night for a wedding. Check in did not go well. There was a line with only one person working while the manager was pretending to do something else. The first room we were given was not cleaned from the last guest - actually I don't even know if that guest was still using the room since I ran out as soon as I saw the bed undone. Went back down and got an apology and a new room. The new room appeared clean, but had a very stale smell which we assumed was the fridge or dishwasher. Putting the A/C on helped just slightly. The bed and bedding were comfortable, but the A/C blew on me all night and I woke up with horrible allergy symptoms, so I assume the filter was not clean. Towels were awful. They were tattered and tiny. I am a size 6 and it barely wrapped around me. Plus there was one bath towel when we checked in. Luckily, housekeeping was in the hall and we could get more and not worry when we got back late after the wedding. Breakfast was should not be called breakfast. Most food was pre-wrapped in warmers and most were empty. I had a dry scone for breakfast with OJ. Luckily, we could do online check out and get out of there asap. Employees were very nice - particularly shuttle driver.

Very clean hotel with pretty good spread of free breakfast. Ample parking and quick access to freeway and eateries around. The only area of opportunity is for the front desk staff to greet guests and smile. The general manager greeted and smiled but front desk staff in both shifts on all the 2 days we stayed - it was hard to get them to smile or greet anyone even after making eye contact.