Hamilton Island Holiday Homes

Stayed in Shorelines apartments and it was very dirty, there was dirt and sand on the floors it didn't seem as though it had been vacuumed, the walls and doors were filthy and covered in scuffs and dirty prints, there were badly patched up holes in the walls, and then a huge open hole in the wardrobe ceiling of the bedroom. The accommodation included buggy hire, which we drove very carefully, so were very shocked to receive an email from the front office saying that we'd hit a curb and damaged the front tyre and axel - which we definitely did not. There is no way that we could prove we didn't do this and zero options to challenge this in any way because we signed a contract and the damage was not something we could take a photo of to prove otherwise. We've had to pay over $500 for something we didn't do, it was an awful experience, absolutely will never return to Shorelines (Hamilton Island Holiday Homes) or Hamilton Island.

Absolutely rubbish. No services to help you with anything. You ring guest services but they don’t come. Apartment looks rubbish not like photos and nothing works. Biggie broke down first 5 minutes Wifi rubbish Tv doesn’t work Frangapani 001 apartment is rubbish Don’t waste your money. Book a serviced hotel

It saddens me to say that our experience with Hamilton Island Holiday Homes tainted our family holiday that we had been so looking forward to. We were notified 5 days before our stay that there would be drilling operations into the roof and floor of the room next door to us. Now instead of offering to accommodate us in some way (for example, I have read of other property management teams offering day outings to their clientele affected by similar works) we were simply reminded that because units in the complex were individually owned, there was nothing they could do as they had no authority over the works. After we expressed our immense frustration we were offered a 10% discount on our stay, but it was disappointing to have to complain before anything was offered our way. And frankly, I can't believe we were not relocated as I believe this could have been possible in april/may outside of school holiday time. During our stay, we got way more than we bargained for. In addition to works next door, there were also jackhammering operations in the unit directly above us. When we contacted Hamilton Island Holiday Homes, they had no awareness of these works. On one day when my husband contacted them because the works were so loud, they did not pick up our call and routinely took several hours to respond via an email. Our 2 year old was trying to nap while the noise level was averaging 85db, peaking at over 100db. The apartment was essentially a construction site, and I can't believe that it is even legal to charge for something that clearly is not safe to be in, or that hearing protection was not offered. On another day, we came back from a half day boat trip unable to replenish our drink bottles because we had no cold water to the apartment. Again, Hamilton Island Holiday Homes were not aware that this would be occuring. On this occasion (and others) they said they would follow up on the issue and advise us on updates, which rarely occurred. Overall, very disappointed with the communication and customer service from Hamilton Island Holiday Homes during our family vacation. The line "that there is nothing they can do" in this situation is just not acceptable, and I have no doubt that substantially more could have been done to make the stay for our young family of five far more comfortable and worthy of the money we spent.

It didn’t help to see, what I assume is the pool light fitting , floating in the water with wires unattached to side of pool Inadequate crockery for people it is meant to accommodate. Dirty cushions which need a good wash. Clothes dryer on balcony broken Blind in second room broken . Great views from balcony .

Do your homework on these homes. Very steep and winding access driveway is in poor repair and is dangerous when wet. Buggies have no traction down steep ramps when wet. Some homes have steep stairs on entry to the premises so not great for those with mobility issues. House 1 has a good living area on the main level with one bedroom on this level so those with mobility issues can avoid stairs but laundry more bedrooms and pool are downstairs. Air conditioning kept stopping in spite of repeated efforts to fix. Only 2 burners out or 4 on the BBQ worked so gave up. Kitchen cupboards are gimmicky and parts of the mechanisms and part of the dishwasher were left in cupboards. Glass doors have dropped (should be a building warranty issue to repair) difficult to open and close as they grind on the bottom of the door frame and will only get worse. Many issues to fix on what appear be relatively new builds. I’d hate to see the condition of these houses in a few years time. Very disappointing for the money. Will try somewhere else next time.

This was the most horrendous experience I have ever had on a family 'holiday', for my daughter's wedding. Firstly our original booking was cancelled that we took 3 days as a large family to decide upon very early in the year for Nov 2023. We then got given a supposed upgrade. Well, it was not where we wanted to be on the island as we had to split family up as we couldn't get a large enough place for the time we wanted. But when they cancelled our booking they suddenly had one large enough, at an extra cost of course, go figure! We had booked 4 different accomodations!! Power points where dangerous, plugs fell out and are a fire hazard and need to be attended to immediately. The broken furniture with the balcony railings being too low and chairs too high are extremely dangerous for children of which we had 3 who had to be supervised at all times when in the unit, so very stressful. The unit was disgustingly dirty especially with dust, which for a chronic asthmatic child this was a huge problem. Again so stressful. Fold out beds supplied where not placed in rooms and had to be set up. Original booking didn't have fold outs! You had to climb over fold outs to get into a bed. Broken dishes chipped glasses, I could go on and on but you get the picture. Save yourself a fortune go to magnetic island instead at least it's reasonably priced and the people are beautiful and helpful.