Hotel Riviera

Great hotel for families with children, amazing entertainment team. They are very friendly and so much fun. Keep everyone busy and make sure all guest are feeling good and have good time. Hotel without them wouldn't be the same. All staff is very helpful and nice. Loads of variety of food. Highly recommended to all.

Not sure were to start really but here goes. So just to begin I have never written a bad review in 23 years of travelling or have I tried getting a flight home. The hotel is dirty very very dated and is in desperate need of some kind of overhall. We waited absolutely hours for our room on check in day and it was filthy nothing worked we were then moved room after been told I could only use the air con with a screwdriver room 2 was abit better but then after 2 days everything in this room broke so we were moved for a 3rd time which again was a small improvement no cleaner in for the whole 14 days I had to make my beds up with sheets from reception areas all around were just d8wn right grubby cat poo around the pool and on the seats in the bar area drinks are served in cups from a kids party the food being served is luke warm and extremley repetitive. Cats everywhere including dining area were there is food on the floor All of the above was reported to staff but nobody really seemed to be bothered. There was plenty of people there with all the same complaints but I think the cherry on the cake had to be the ***** it was diabolical seeing staff members with it still under there nose when I say staff I mean bar staff and animation team (who's primary job is to entertain children) All we expected was a clean hotel with descent service but you had to tip to get it when actually you should be tipping because your getting good service Toilet rolls and fresh towels is a nightmare Don't lean on the balcony ours was rotten and falling to bits When you make a complaint the staff do not let you speak and are extremley rude. Please avoid this hotel it's dirty and run down and the staff couldn't care less.

To be honest this holiday at Riviera kantaoui was beautiful specially with a lovely and friendly animation team Chef JOE, DAIZY, SUBWAY, NOVA thank you for all the help and joy ❤️❤️ All the stuff are amazing here so friendly and always working hard with a smile We looking forward to come back again for sure 🙏🏽🙏🏽❤️❤️