Courtyard Hammond

Everything was great! Quiet location, beds were comfy and the room was clean! I will definitely be staying here again!

I liked this hotel. Clean and staff friendly. Good breakfast

Staff was really helpful and nice. Marybelle went above and beyond to help us coordinate our stay. You do have to get a particular room/rate to get free breakfast and you have to ask. Who knew? The rooms were spacious and very soft beds. I would definitely recommend staying here.

Nice hotel room, and some of the most helpful staff you'll ever find. John, Sandra, and Ley were wonderful to deal with! We had a comfortable bed, and a good shower with great water pressure, which is something often lacking in hotels these days.

I stayed here for Thanksgiving wknd as i came home (Hammond) to spend the Thanksgiving holiday with my family. My stay was good until someone from next door opened the adjoining door inside of my room. They literally opened the door and peeked in my room while i was in there, then slammed it closed. Freaked me out, and that was a very scary moment, especially since i am a female staying alone. Other than that incident everything else was good.

Hands down the worst experience I’ve ever encountered with a hotel. From the booking, to the check in, customer relations, extending through our attempt to eat breakfast. It’s the 1st time I’ve had to call 4x to book a room and allocate 30-:55mins PER call; only to never receive a confirmation email. It’s my 1st time to not be allowed into my room because the hostess was “endangered, and didn’t feel safe enough to let me into my room”, the 1st time that I’ve been discriminated against. The 1st time for me to order a breakfast burrito, wait :30mins, order a coffee and then be informed the coffee is “broken” and not receive the burrito. The 1st time I’ve showered and the water wouldn’t drain. The 1st time that I’ve pee’d and it clogged up the toilet. In a nutshell, I would have made out better sleeping on the road outside. Evidently their corporate number is (301) 380-3868, give Michale a call, he’s sure to provide the same service and response his hotel did.

The pool was filthy with green algae. The check-in process took 20 minutes even though we had checked in on line ahead of time and we were the only people checking in at the time. They never serviced our room or gave us clean towels. The lock to our room door was broken. When we complained about the service, the front desk manager became irate.

We have stayed here multiple times since our daughter moved to Hammond in 2022. Prior visits were satisfactory, but the quality of the hotel and service has deteriorated with each visit. This time was unacceptable. The pool was filthy despite being August. The room was run down. The door did not close properly. I requested that the room be serviced each day but it never was. We were not provided clean towels or soap. When I complained at the front desk, the clerk was rude, raised her voice and said there was nothing she could do. My husband is a titanium platinum member

We've been Bonvoy members for many, many years and this location has the worst service we've experienced. They would not honor our reservation (my husband and I have different last names and the reservation was under his Marriott Bonvoy Account) I had the actual confirmation which was prepaid. Finally, I suggested that they just charge my CC for a new reservation which they agreed to but when I questioned the price (they had not honored the price originally quoted) the manager refused service. Of course she didn't bother to say this directly to me but went to her office and left the front desk clerk wondering what to do next. The managers first statement to me was that I was rude which is quite interesting since I was the only one that offered a solution. The managers first statement to me was that I was rude which is quite interesting since I was the only one that offered a solution. I had no issue with booking another room they simply were looking to refuse service. After years of traveling with Marriott Bonvoy staying at the simplest of quick service roadside hotels to their highest end accommodations it's disheartening to see the decline in customer service.