Best Western Hampton Coliseum Inn

This location is awful. The first night we got in late, the room had peeling paint on the ceiling. The lights didn't work on the side of the bed as they were all unplugged. I had to move the bed just to plug in the light. Then the next morning I left the room to find some ice which there wasn't any on my floor so I went to return to my room and my key card wouldn't work. So I tried my wife's and hers didn't work either. So on are way out we advised staff who attempted to remedy the cards, I went back up and still didn't work. So I told them, they deleted and went up themselves. Still didn't work. So they advised they have to give us a new room. The give us the keys, we go back up to old room to gather stuff and when we get to the new room, we can't get in there either. So back down again to the front desk, this time they re-key and went up with us, and of course it worked. At no time was a sincere apology or even an offer of some type of discount/compensation for our troubles. Extremely disappointed in Best Western now.

Strong cologne odor upon entry everyday (overkill) breakfast bar at the entrance where bugs and heavy in and out traffic are, waterbugs and roaches in elevator, toilet seat not caulked to floor sitting and stand may hurt you, tv remote does not go with tv, beautiful art throughout building, pool looked really clean

The place is clean and the people that work in there are all helpful, the location is excellent. The continental breakfast is a plus. When I check in they give us a room in the 4th floor, I asked if they can change it to lobby, because I have plenty of equipment & dialysis machine for my mother and they switch my room without me explaining my situation. Thanks very much best western, I will definitely come back & stay again every time I’m in Hampton.

it is definitely on the higher scale of best westerns in non tourist areas the staff was also very helpful and overall it was a pretty nice best western

Arrived late and had mistakenly made two reservations- one for the full weekend and one for only the first night. Taryn saw my error on check in and quickly fixed the problem. Moreover she saw that my rates were different and immediately cancelled the more expensive rate and applied the lower rate to the whole weekend. Completely unexpected, but very much appreciated, amazing service! Thanks again Taryn!

It was a poor stay. Terrible customer service. Will not refer this place to anyone. Very disappointing even for colleagues.

I did one day stay at this location. Upon entering my room, there was a dead cockroach in the room. Instead of the staff coming to clean up the room or offering a new room...I was offered gloves to clean myself. The paint on the ceiling was chipping...if I had traveled with a small child I would be mortified. Additionally, I checked in at 5p on a Saturday, and overheard the front desk person tell another person that they were low staffed and that housekeeping was gone for the day.

The best part about my best western stay was the interaction between the costumer service providers on the phone the ppl s was t the hotel meaning the manager was very rude and disrespectful being told I wasn’t intelligent enough to understand my bill was outrageous I will not recommend that hotel to anyone

Best Western is the place to stay when visiting the Hampton Coliseum for a show. It is convenient walking distance!