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Verifierade recensioner
Läge och interiör9.3
Bekvämligheter9.3
Service9.4
Renlighet9.4
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Anonym användare
Superior-tvåbäddsrum
Bodde på mars 2025
Familj
33 recension
7.0/10
Publicerades 17 apr. 2025
Very good location. Poor soundproofing - we could hear people talking at night or small children crying. We had afternoon tea included in our reservation [at a coffee shop near West Lake] and it was really an unpleasant experience. Cream cakes were stale and completely inedible [it was not really formal afternoon tea, just one cake plus a sweet drink]. We tried 2 different cakes and both of them should have been thrown away long ago.
Översätt
Svar från boendet: 尊敬的賓客您好,感謝您光臨西湖祈居湖濱店,抱歉沒有帶給您完美的入住體驗,您提出的問題我們馬上整改,在住期間如有任何問題您可以隨時與我們聯繫,酒店前台同事 24 小時竭誠為您服務,我們期待您的再次光臨,祝您開心每一天!
Gästanvändare
Familjerum med sjöutsikt
Bodde på feb. 2025
Familj
1 recension
7.0/10
Publicerades 18 mars 2025
The good
Card access to guest rooms
Booked our room with breakfast, limited variety but food was tasty
500m to In77
850m to Westlake
2km to Hefang street
Bus stop right in front of hotel
Mini gym
FOC washer (detergent provided) and dryer
FOC drinking water at reception
The bad
Found a dried up contact lens on the sofa upon check-in
Cups in room were dusty
We stayed for a week but no make up rooms. They only cleared the trash and changed towels. Didn’t replenish amenities like shampoo and toilet paper.
Only 1 lift to service their guests from level 4 to 8
Breakfast at level 13, lift only brings you to level 12
Level 9-12 house another hotel - City Note. Their guests sometimes take the lift of Cheeinn to ground floor so the lift can be crowded sometimes, esp during check out timings.
Booked a family room with Westlake view but mostly blocked by buildings and could only see a small corner of Westlake.
Breakfast - limited options with no western food (bread and cereal). They do change their cooked food (alternating days)
Overall a pleasant stay but they need to beef up on their cleanliness and provide more variety for breakfast.
Översätt
6/7
Svar från boendet: 海內存知己,天涯若比鄰。百年難遇一知音,您就是西湖祈居湖濱店的知音,很慶幸能與您的相遇。您對我們酒店的欣賞與認可就是我們成長曆程中的養料,伴隨着酒店的茁壯成長會給每一位客人帶來無限的温暖與驚喜。感謝您的支持與厚愛,我們會更加努力的,期待與您的再次相遇哦!
roonald H
Superior-tvåbäddsrum
Bodde på feb. 2025
Res med vänner
3 recension
9.5/10
Otroligt
Publicerades 21 mars 2025
Very clean and nice hotel, served good breakfast as well
Översätt
Svar från boendet: 親親,感謝您熱心的評價哦,我們西湖祈居湖濱店位於【湖濱商圈】,距離【西湖】僅七八百米;交通:附近有可直達【靈隱寺】等景點公交車(7路),門口可叫出租車等;玩樂:杭州著名的西湖、南宋御街等景區徒步可至;吃喝:幾百米內就有【杭州老字號】奎元館、知味觀等特色美食應有盡有;買買買:【湖濱銀泰in77商圈】、四季青(最大女裝批發市場哦)、萬事利絲綢;醫院:市一醫院(距離500m左右哦)、浙二醫院、浙江中醫院。期盼您的再次入住,祝好!!!
Meow Ngor
Superior-tvåbäddsrum
Bodde på mars 2025
Res med vänner
4 recension
7.5/10
Publicerades 22 apr. 2025
There are two hotels sharing the same building with 2 different lifts. First night was peaceful, on second night, there were loud banging sound, door bell sound every now and then from above, it was disturbing. Reported to front desk, was told floor above belonged to another hotel. He will alert the staff there. Poor sound insulation.
Översätt
Svar från boendet: 尊敬的客人,感謝您選擇入住西湖祈居湖濱店。對於給您帶來的不太愉悦的體驗,我們深表歉意。您的建議非常重要,我們已經立即進行了整改,相信日後我們將更加細緻。再次對您的不悦深表歉意,期待您的再次入住感受我們更好的服務。
Gästanvändare
Superior-rum i kingsize
Bodde på okt. 2024
Ensamresenärer
2 recension
9.0/10
Utmärkt
Publicerades 11 nov. 2024
The manager was exceptional. He did above and beyond to provide the best service ever!!! He asked what I liked for breakfast and asked the staff to prepare the dish. He bought the show tickets and helped to find locations, packed breakfast for my last day, since I left earlier.
Översätt
Svar från boendet: Dear guest, thank you very much for your positive feedback on our hotel. We will continue to work hard and not let you down. Thank you again for your affirmation of the hotel. Looking forward to visiting again and wishing you a pleasant journey!
Svar från boendet: 親親,感謝您熱心的評價哦,我們西湖祈居湖濱店位於【湖濱商圈】,距離【西湖】僅七八百米;交通:附近有可直達【靈隱寺】等景點公交車(7路),門口可叫出租車等;玩樂:杭州著名的西湖、南宋御街等景區徒步可至;吃喝:幾百米內就有【杭州老字號】奎元館、知味觀等特色美食應有盡有;買買買:【湖濱銀泰in77商圈】、四季青(最大女裝批發市場哦)、萬事利絲綢;醫院:市一醫院(距離500m左右哦)、浙二醫院、浙江中醫院。期盼您的再次入住,祝好!!!
Gästanvändare
Rum i queensize
Bodde på mars 2025
Ensamresenärer
3 recension
7.0/10
Publicerades 2 maj 2025
짧은 항저우 일정으로 1박 했습니다. 12시쯤 이름 체크인 가능했고 7층 룸을 배정받았습니다. 객실은 작지만 창이 커서 채광이 좋고 창밖 시야가 트여서 좋았습니다. 다만 객실 슬리퍼는 무료 제공이 아니고, 별도의 요금이 부과되는 사실이
당황스러웠습니다. 또 220V 콘센트를 사용할 수 없었고, 직원에게 어탭터가 있는지 문의했는데 없다고 했습니다. 결국 가져온 헤어스타일용 전자기기를 사용할 수 없어서 불편했습니다. 조금 더 시설이나 서비스에 신경쓰면 좋을 듯 합니다.
Översätt
Svar från boendet: 尊敬的客人,感謝您選擇入住西湖祈居湖濱店。對於給您帶來的不太愉悦的體驗,我們深表歉意。您的建議非常重要,我們已經立即進行了整改,相信日後我們將更加細緻。再次對您的不悦深表歉意,期待您的再次入住感受我們更好的服務。
Svar från boendet: 親親,感謝您熱心的評價哦,我們西湖祈居湖濱店位於【湖濱商圈】,距離【西湖】僅七八百米;交通:附近有可直達【靈隱寺】等景點公交車(7路),門口可叫出租車等;玩樂:杭州著名的西湖、南宋御街等景區徒步可至;吃喝:幾百米內就有【杭州老字號】奎元館、知味觀等特色美食應有盡有;買買買:【湖濱銀泰in77商圈】、四季青(最大女裝批發市場哦)、萬事利絲綢;醫院:市一醫院(距離500m左右哦)、浙二醫院、浙江中醫院。期盼您的再次入住,祝好!!!
Svar från boendet: 親親,感謝您熱心的評價哦,我們西湖祈居湖濱店位於【湖濱商圈】,距離【西湖】僅七八百米;交通:附近有可直達【靈隱寺】等景點公交車(7路),門口可叫出租車等;玩樂:杭州著名的西湖、南宋御街等景區徒步可至;吃喝:幾百米內就有【杭州老字號】奎元館、知味觀等特色美食應有盡有;買買買:【湖濱銀泰in77商圈】、四季青(最大女裝批發市場哦)、萬事利絲綢;醫院:市一醫院(距離500m左右哦)、浙二醫院、浙江中醫院。期盼您的再次入住,祝好!!!
Svar från boendet: 親親,感謝您熱心的評價哦,我們西湖祈居湖濱店位於【湖濱商圈】,距離【西湖】僅七八百米;交通:附近有可直達【靈隱寺】等景點公交車(7路),門口可叫出租車等;玩樂:杭州著名的西湖、南宋御街等景區徒步可至;吃喝:幾百米內就有【杭州老字號】奎元館、知味觀等特色美食應有盡有;買買買:【湖濱銀泰in77商圈】、四季青(最大女裝批發市場哦)、萬事利絲綢;醫院:市一醫院(距離500m左右哦)、浙二醫院、浙江中醫院。期盼您的再次入住,祝好!!!
Svar från boendet: 親親,感謝您熱心的評價哦,我們西湖祈居湖濱店位於【湖濱商圈】,距離【西湖】僅七八百米;交通:附近有可直達【靈隱寺】等景點公交車(7路),門口可叫出租車等;玩樂:杭州著名的西湖、南宋御街等景區徒步可至;吃喝:幾百米內就有【杭州老字號】奎元館、知味觀等特色美食應有盡有;買買買:【湖濱銀泰in77商圈】、四季青(最大女裝批發市場哦)、萬事利絲綢;醫院:市一醫院(距離500m左右哦)、浙二醫院、浙江中醫院。期盼您的再次入住,祝好!!!
Svar från boendet: 尊敬的客人您好,非常感謝您在萬千酒店中選擇我們家,同時十分感謝您對我們服務的認可,咱酒店距離【西湖】七八百米的距離,位於【湖濱商圈】,您可以空閑之餘在西湖邊愜意的散步,周邊便利的交通和商圈也是便於您遊覽杭州的重要選項之一哦~歡迎您再來杭州,再次選擇入住我們西湖祈居湖濱店,期待再次相會。