West Lake Ele Jane Hotel (Longjing Guiyu Branch)

Fantastic service, great location, perfectly clean and beautiful rooms. 10/10!!!!

Ele Jane is in a very good and convenient location. Very close to the Longjing Tea village and in a natural environment. It is like staying in the forest within the city, which is a short DiDi ride away. DiDi’s were easy to hail and we never had to wait long. Our room was upgraded at no cost on arrival. We arrived early and left our luggage at the hotel to go explore the area. The hotel staff was very friendly and helpful and gave us very good advice on what the area offers. We connected on WeChat and they were fairly eager to try to communicate in English too despite the language barrier, we appreciate their efforts. They provided us with an English tourist map of the area and advised us on the bus routes etc. As can be seen in the photos the room was comfortable and spacious. Breakfast was healthy and enjoyable. Limited options but nice. Two suggestions. Provide your foreign guests with the hotel’s location pin and DiDi address. We found it challenging to find the hotel’s address in the DiDi app when we arrived at Hangzhoudong railway station (about 15km away from the hotel.) Once my husband’s DiDi got lost and he was dropped off at an entirely different address. Another suggestion. We stayed two nights and the room was not made up the second day. We were a bit disappointed as it is the first hotel we stayed at that did not provide this cleaning service. We were also disappointed that the swimming pool and hot tub was under maintenance because that was one of the reasons why we booked the hotel in Trip.com. Apart from that we enjoyed our stay. Another bonus was that the beds were comfortable and soft. The hotel is also pet friendly. Not a lot of activities offered for families with small kids, but is is close enough to many other attractions.

Most beautiful setting.Lovely staff. Nice Chinese breakfast. Pity that the pool and hot spring was under maintenance and not in use.

Nice staff!

週末帶孩子去杭州玩，在簡象住了一晚，體驗特別好。酒店地理位置好，在半山，外面隨手一拍都是風景。要吃美食也特別方便，出酒店一路都有很多餐飲店。酒店裡還有兩貓一狗，特別好擼，小孩特別喜歡狗狗鐵柱，要走的時候一直不肯走，還想跟鐵柱玩😂還有非常熱情的小哥哥，給我們介紹出行路線，非常貼心，點贊點贊👍🏻下次一定再去😁

從細節處能看出民宿的設計和規劃很用心： 1.室內空間很舒適，床品輕薄不悶，地暖和空調營造恆温環境，衞生條件不錯，還提供了一次性馬桶套這類小物件。 2.這個區域也較為安靜，晚上睡覺時我除了聽到隔壁一聲關門聲，其他時候都沒有聲響。 3.前台態度都很好，會幫忙拿放行李，相互交流，詢問行程安排，以便規劃好早飯時間。 4.也是我覺得最最好感的一點，關於鐵柱的各方面：毛發乾凈，沒有淚腺，會出門穿毛衣進門脱毛衣（和我們家狗一樣，穿脱衣服會發出嗚嗚嗚的兇兇聲音😂），還會到桂花樹下送我，都能從狗狗身上看出老闆是個非常細心、温暖的人。 有機會再來杭州還會繼續選擇～