Hangzhou Qiyue Westlake Culture Hotel

The hotel is located at a very good location next to the Hangzhou lake itself and you are in the middle of the retail district with huge options of food and connectivity to various location. However, the hotel seems to be a little old and would benefit from a bit of upgrading. The mall below the hotel has closed down and the rooms are basic Mine had a number light switches not working properly and had windows facing the wall which felt quite weird. I was disappointed to see that the cabinet below the basin to be in terrible condition and in my horror moulding very badly. They have also kept the hair dryer in there. When requested for a change of hair dryer, the hotel staff seems relunctant did not do any rectification the next day.  Great location overall but could surely do with more attentive service staff and the hotels looking into refurbishing some of its room.  酒店的地点很好，正坐在西湖旁边。楼下也是商业区饮食方面选择多元化，交通也非常方便。可惜酒店就有点老旧。楼下的商场已关闭，刚抵达的时候找不到入门处 房间里的设施也有必要更新，我的房间有好一些开关都已经不正常操作了。除此之外，我感到非常失望，水盆下的柜子由于漏水腐烂发霉的特别厉害，而酒店还把吹风筒收在里头。我向前台提到这个，并且要求更换吹风筒，服务人员的态度感觉并不太愿意。甚至还对我说没有吹风筒了。由于这牵涉到健康卫生问题酒店会采取相对的修复工作。 整体来说，酒店的位置还是非常实际方便的

Located right on XiHu and walking distance to XiHu shopping area. The decor is a bit dated but the rooms are big. Room even has mahjong table with mahjong for 4. It’s above a former mall with lobby on 5F. There’s a side entrance with an eatery next to it

Excellent location and service is top notch, they try their best to keep customers happy. Will stay here the next time when we visit