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Verifierade recensioner
Läge och interiör4.8
Bekvämligheter4.7
Service4.8
Renlighet4.8
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Xiaohui moh
Rum Elegant
Bodde på mars 2025
Familj
14 recension
5.0/5
Enastående
Publicerades 6 apr. 2025
Thanks hotel crews 小朱 & other hotel crews.. services are awesome...breakfast served at top 20 floor with full xihu view, food are delicious...the location are so centralized,just waling distance to xihu..take note no free Landry but guest can self wash clothes and hand in side toilet.pick up & drop off to.hotel.lobby , driver need to come from pedestrian
Översätt
Svar från boendet: Dear guest: Hello! Thanks for your 5-point review! Every city will always have a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope that friendly will be the most warm and unique one in your memories! Often go home to see oh, I wish: well!
ClarCx
Affärsrum med stadsutsikt och två sängar
Bodde på feb. 2025
Res med vänner
1 recension
5.0/5
Enastående
Publicerades 25 mars 2025
Very close to the shopping and eating district, newly renovated room with toilet in room has very good ventilation, walkable distance to Xihu
Översätt
Svar från boendet: Dear guest: Hello! Thanks for your 5-point review! Every city will always have a reason to miss, every season has our unforgettable scenery, every hotel has their sweet and warm memories, I hope that friendly will be the most warm and unique one in your memories! Often go home to see oh, I wish: well!
Alexandra
Deluxe Lake-view Queen Room
Bodde på feb. 2025
Familj
7 recension
5.0/5
Enastående
Publicerades 18 mars 2025
We stayed at the hotel for two nights and had a fantastic experience! The location is excellent—close to the main streets, the rooms were spacious, clean, and very comfortable, and the service was outstanding. The staff was friendly and always available to assist with any request, making our stay even more enjoyable. The breakfast was delicious and offered a wide variety of fresh options. We would definitely return on our next visit
Översätt
Svar från boendet: Dear guest, hello! Thank you for choosing our hotel and taking time out of your busy schedule to share your stay with us. We are very glad to know that you are satisfied with your stay, thank you for recognizing and recognizing the hotel environment here, to provide the most sincere care for each guest is our mission, to make the kiss satisfied is our honor, we look forward to your next visit ~
Amanda55
Affärsrum med stadsutsikt och två sängar
Bodde på nov. 2024
Res med vänner
2 recension
5.0/5
Enastående
Publicerades 9 jan. 2025
The hotel staffs are friendly and helpful, they helped us with early check in after long overnight flight. The breakfast with the rotating station and the xihu view was unforgettable, as the breakfast is full of variety for you to enjoy the view if you are not in a rush. The location is 10-15 mins walk to xihu and full of shopping and food choices. Though many drivers told us to eat outside for authentic local food and not so expensive.
Översätt
Svar från boendet: Dear guests, thank you for choosing our hotel, the hotel is redesigned and renovated in 2020, the hotel is located in the downtown busy road and the beautiful West Lake is a short distance away, the special service hopes to let guests experience the warmth of home, looking forward to your next stay
xiaosha
Elegant Rum - Sjö-View
Bodde på nov. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 15 dec. 2024
Everything was great here! Within walking to many shopping malls and West Lake. The doorway was smaller than expected, and the bathroom was also very tiny. There is another small toilet in the 2nd room along with a smaller double bed. Can sleep 4 persons comfortably.
Översätt
Svar från boendet: Dear guest, Thank you for taking the time to share your stay with us. The hotel was opened in 1986. Due to the limited building pattern in the early years, the room area was small. Therefore, during the renovation in 2020, we tried to make some adjustments in the design to provide guests with as comfortable a space as possible. During your stay, you can contact us at any time if you have any comments or questions. We will serve you wholeheartedly 24 hours a day. We sincerely look forward to your visit again and wish you a happy life
Peng Heng
Affärsrum med stadsutsikt och två sängar
Bodde på nov. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 7 jan. 2025
Very strategic location and very close to West lake, just walking distance can reach.
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your stay and comment You ~ The hotel is located in the downtown section of Hangzhou and the beautiful West Lake, just a five-minute walk to the West Lake, the hotel is next to the Hubin business district, is a family travel and business travel excellent choice, very happy to our service, get your satisfaction, we will continue to improve the quality of service and service quality, Let each guest can experience the warmth of home, friendly people look forward to your next visit ~ I wish you a happy life!
shapedbystories
Elegant Rum - Sjö-View
Bodde på okt. 2024
Par
1 recension
5.0/5
Enastående
Publicerades 2 dec. 2024
Couldn't have wished for a better stay! ❤️ Spacious rooms, friendly staff, and an excellent breakfast buffet in a revolving restaurant on the 20th floor. Last but not least, the Friendship Hotel is located in the direct vicinity of both the West Lake and the metro line to both railway stations. Tip: book a room with lake view! Thank you, Friendship Hotel, we look forward to our next visit.
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Anonym användare
Rum Elegant
Bodde på okt. 2024
Par
5 recension
5.0/5
Enastående
Publicerades 8 dec. 2024
Convenient location to West Lake Hangzhou, A short walk from Exit D of LongXiangQiao MRT station.
Hotel staffs are warm and friendly. Best is the revolving restaurant where breakfast was served and we can see the view of West Lake. Breakfast was nice with varieties.
Room is not big but cosy. City view from the windows. Would be better to have more hangers for clothes.
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your stay and comment You ~ The hotel is located in the downtown section of Hangzhou and the beautiful West Lake, just a five-minute walk to the West Lake, the hotel is next to the Hubin business district, is a family travel and business travel excellent choice, very happy to our service, get your satisfaction, we will continue to improve the quality of service and service quality, So that each guest can experience the warmth of home. If you need any help during your stay, please call the front desk or Room center, we are happy to serve you 24 hours a day, looking forward to your next visit!
Lynn
Elegant Rum - Sjö-View
Bodde på okt. 2024
Familj
7 recension
4.7/5
Otroligt
Publicerades 16 jan. 2025
Location is very convenience. About 10-15 minutes walks to Xihu and hotel staffs are very friendly and helpful. Will plan to stay here again on next visit to Hangzhou..
Översätt
Svar från boendet: Dear guests, Staying comfortably away from home is the expectation of every traveler, and we have always adhered to the service philosophy of warm smiles and perfect service. It is our wish to satisfy every guest, looking forward to your next stay! Wishing you a pleasant life~
reneyee
Affärsrum med stadsutsikt och två sängar
Bodde på okt. 2024
Familj
5 recension
5.0/5
Enastående
Publicerades 16 nov. 2024
Great location . Very near to Westlake by just 5min walking distance , near to bus station,mrt , shopping area and food streets. Hotel staff very helpful,polite and hotel is clean
Översätt
Svar från boendet: Dear Guest: Thank you very much for your friendly choice. We are glad to see your recognition and satisfaction with the hotel. To provide comfortable service for each guest is our aim, we hope that our efforts can make you feel the quality of service. We are always ready to provide you with the most warm and comfortable living environment, your satisfaction is the source of our happy work. Thank you again for your full score review and sincerely look forward to your visit again!
Judy Ng Miang
Rum Elegant
Bodde på okt. 2024
Ensamresenärer
4 recension
5.0/5
Enastående
Publicerades 14 nov. 2024
The hotel is located strategically , in the middle of the city, near the subway and West Lake. Going to the places of interest is fairly easy from this hotel as the location of the subway/metro is nearby. Walk out of the hotel, turn right, and walk down straight. In less than three minutes, you can see a large shopping centre on your right. Next to Muji is Longxiangqaio, the subway station (Exit D). The direction to West Lake from the hotel is also the same going to the subway station. Instead of turning to the right, just continue walking straight and you can see the lake in less than 5 minutes. Since the hotel is located in the city centre, food options are plentiful with many restaurants, cafes and department stores.
The most interesting part of the hotel for me is the rotating restaurant located on the 20th floor, where buffet breakfast is served. If the weather is good this place is good to view the beautiful lake and sunrise. The choice and selection of food here is fantastic ranging from Chinese food and Western food.
The hotel is awesome for its facilities. There are a number of restaurants and a gym area.
The hotel staff are very friendly and helpful. The consige was very helpful when we enquried for a map of Hangzhou and provided good advice on interesting places to visit. When I checked out of the hotel, the staff also provided a parting gift. I received a massage brush while my friend was given a cute keychain.
I highly recommend this hotel.
Översätt
Svar från boendet: The most luxurious thing in the world is time, the most expensive asset is trust! Thank you for your precious time to write comments for friendly, friendly very moved, we will continue to work hard, through the continuous sublimation of our service, to warm those trust and love friendly you!
Anonym användare
Elegant Rum - Sjö-View
Bodde på sep. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 11 nov. 2024
Good service, Nice view from Xihu Lake and clean room with seasonal fruits complimentary in afternoon.
Översätt
Svar från boendet: Dear guest, hello! Thank you very much for your stay and appreciation! It's a pleasure to bring you a wonderful time on your trip. Your appreciation gives the hotel a great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We are looking forward to your visit again! You are welcome to come back to experience, wish a happy life!
Ghia Li Kelly
Deluxe-dubbelrum
Bodde på mars 2025
Par
1 recension
4.2/5
Mycket bra
Publicerades 3 apr. 2025
Clean and very convenient location. Only strange thing is toilet had a huge glass panel facing bedroom but no blinds ..
Översätt
Svar från boendet: Dear guest, hello! We are very grateful that you have chosen our hotel and taken the time to share your stay experience with us. Regarding the issue of the bathroom glass you mentioned, we are very sorry that it has caused you any inconvenience. Our hotel is equipped with fogging glass, and the switch is inside the bathroom. You can adjust the fogging state of the glass by operating the switch to meet your privacy needs. If you have any questions during your stay, you can call the front desk at any time for consultation. Our staff will be more than happy to answer your questions and provide assistance. Thank you again for your feedback and we look forward to your next stay.
Gästanvändare
Elegant Rum - Sjö-View
Bodde på feb. 2025
Par
3 recension
2.7/5
Publicerades 27 mars 2025
The stench of cigarette smoke permeates throughout the hotel. It is most pronounced in the “non smoking” room itself, where it is likely the aircon filters have not been replaced after previous occupants smoked in the room. To add to the problem, the neighbouring rooms also have smokers puffing away indiscriminately during our stay, evident from the smoke wafting from their rooms. Besides the cigarette stench in the room, the bathroom has a design failure causing water to leak all over the floor during showering.
The thing we liked most about the stay was the breakfast at the revolving restaurant, which overlooked West Lake. The location of the hotel was also pretty good.
All in all, it is unlikely we will ever return unless enforcement of the non smoking policy is tightened.
Översätt
Svar från boendet: Dear guest, thank you very much for choosing to stay at our hotel and for sharing your valuable feedback. We highly value your stay experience and sincerely apologize for not meeting your expectations. Regarding the issue of smoke smell you mentioned, our hotel strictly enforces a no-smoking policy and all guest rooms are non-smoking. We will enhance our inspection and management to deal with the violation of smoking by some guests, and replace the air conditioning filters in a timely manner to ensure the air in the rooms is fresh. At the same time, we will further optimize the room maintenance process to prevent similar problems from happening again. The problem of water leakage in the bathroom has been reported to the engineering department and will be inspected and repaired as soon as possible to improve the experience of subsequent guests. We are glad that you like the breakfast in our revolving restaurant and the superior location of our hotel. This is a great encouragement to our service. We sincerely hope to have the opportunity to provide you with a more perfect stay experience next time. If you have any needs, please feel free to contact us. Thank you again for your feedback. Wish you a pleasant life!
Pattana1966
Affärsrum med stadsutsikt och två sängar
Bodde på feb. 2025
Par
5 recension
4.2/5
Mycket bra
Publicerades 30 mars 2025
everything good but hotel didn’t provide air condition during our staying period but that time is very hot
Översätt
Svar från boendet: Dear guest, thank you for choosing Friendly Hotel. Due to the recent temperature rise during the day in Hangzhou and the significant temperature difference between day and night, the hotel has activated the fresh air system. Once the temperature stabilizes, the hotel will switch the central air conditioning to cooling mode. We sincerely apologize for any inconvenience this may cause during your stay. The hotel has fans available. If you need any during your stay, please contact the front desk and the staff will deliver it to your room. We sincerely look forward to your next visit and wish you a pleasant life.