Shangri-La Hangzhou

Shangri-La Hangzhou recensioner

Shangri-La Hangzhou

No. 78 Beishan Road, Xihu District, Hangzhou, Zhejiang, 310007, ChinaVisa hotellinformation
Shangri-La Hangzhou
Shangri-La HangzhouShangri-La HangzhouShangri-La Hangzhou
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Gästrecensioner

4.5/5
Good
3737 recension
Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.2
Service4.6
Renlighet4.5
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Alla recensioner(3737)
Positiva recensioner(3539)
Recensioner med foton/video(856)
Utmärkt läge(984)
Utsökt frukost(409)
Vänlig personal i receptionen(103)
Utmärkt restaurang(66)
Fantastiskt afternoon tea(41)
Utsikt över avskild sjö(35)
Negativa recensioner(198)
Kooi Hin
Deluxe Lodge Enjoyment
Bodde på sep. 2024
Res med vänner
11 recension
5.0/5
Enastående
Publicerades 29 okt. 2024
Classic, very nostalgic. we had very warm stay there. Old school still ageless and priceless. Location is unbearable, walk out… there u go, the beautiful lake, 西湖. Above all, the breakfast buffet was simply wonderful. We were craving for western breakfast after so many local dishes. We enjoyed it so much, had it in al fresco way, with breezy chilly open air. Soft sun shining down on us and the foods. Still vivid the memory even after so long coming home. The only suggestion is to improve the afternoon tea. Must get to the same par with the breakfast.
Översätt
Svar från boendet: Dear Guest, First of all, I would like to thank you for choosing the Shangri-La Hotel Hangzhou, and for taking the time to share with us your experience. I am truly happy to hear that you had a great time while staying with us, and that out hotel met all your expectations. Your kind comments have been shared with the Team, who were delighted to know that their constant efforts to provide a warm and friendly stay to our guests was so much appreciated. Your kind words are such a tremendous motivation for them to continue their good work. Once again, thank you sending us your feedback and we are hoping to have the opportunity to welcoming you again should your travels bring you back to Hangzhou.Yours sincerely, Karl Karlsson
ONG LEA CHING
Deluxe Lodge Enjoyment
Bodde på nov. 2024
Par
2 recension
5.0/5
Enastående
Publicerades 13 dec. 2024
The concierge by the name Sky Shao was very attentive and helpful. Keep up with the good job. 👍
Översätt
Svar från boendet: Dear Guest， Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!Yours sincerely
Akshay
Rum med queen size-säng och utsikt över bergen
Bodde på sep. 2024
Par
4 recension
4.5/5
Utmärkt
Publicerades 15 okt. 2024
Property is seemingly turning a bit older. Especially carpets were very dirty and rooms lacked the typical ‘Shangri La’ vibe. Excellent location and great breakfast spread though.
Översätt
Svar från boendet: Dear guest,Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
Wai Yee Loh
Rum med queen size-säng och utsikt över bergen
Bodde på sep. 2024
Familj
9 recension
4.7/5
Otroligt
Publicerades 16 okt. 2024
The counter staff speak very good english. Were able help me adequately. Staff were responsive to our needs. Truly held up to the Shangri La brand. There was a bird with a sharp voice which may be rather irritating.
Översätt
Svar från boendet: Dear Guest， Thank you for choosing Shangri-La Hotel, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!Yours sincerely
Veronica Sweety
2-bäddsrum med bergsutsikt
Bodde på apr. 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 31 maj 2024
Old hotel but has strategic location, good service, good breakfast, and one the staff forget the name serve at coffee garden has excellent service.
Översätt
Svar från boendet: Dear Guest,thank you for choosing to stay at Shangri-La Hotel, HangZhou and sharing your positive review with us. We are glad to know that you were satisfied with our convenient location. We look forward to welcoming you again soon. Yours Sincerely
Kisvari Tamas
2-bäddsrum med bergsutsikt
Bodde på apr. 2024
Par
5 recension
4.7/5
Otroligt
Publicerades 19 maj 2024
The hotel is in an amazing location, just next to the West Lake. The breakfast was good enough for foreign guests as well. They were so kind that they gave a birthday cake for my wife because coincidentally my wife's birthday was in the same day we arrived to the Hotel.
Översätt
Svar från boendet: Dear Guest, Thank you very much for sharing your experience with us. It is uplifting to learn that you had a fabulous stay and enjoyed our facilities and services. We sincerely look forward to welcoming you back in the near future.Yours trulyKarl Karlsson General Manager
Lauri
Rum med queen size-säng och utsikt över bergen
Bodde på apr. 2024
Ensamresenärer
1 recension
5.0/5
Enastående
Publicerades 15 maj 2024
Great, cozy, historical, beautiful garden, next to West Lake, good atmosphere, helpful staff and service… price-quality index very good.
Översätt
Svar från boendet: Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our service. We look forward to welcoming you back soon. Yours sincerely,
Gästanvändare
Deluxe Lodge Enjoyment
Bodde på apr. 2024
Familj
22 recension
3.5/5
Publicerades 6 maj 2024
Good place nearby west lake and performance place . However too old fashioned room and furniture .
Översätt
Svar från boendet: Dear guest,Greetings from Shangri-La Hotel, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
YUK KING
Rum med queen size-säng och utsikt över bergen
Bodde på feb. 2024
Familj
2 recension
4.5/5
Utmärkt
Publicerades 1 apr. 2024
Excellent concierge who directed us to dinner restaurants and purchase night performance tickets. Excellent breakfast. Nothing much else available which wasn’t what I anticipated from the website description.
Översätt
Svar från boendet: Dear guest,thank you for your recent stay at Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.Yours sincerely,Karl KarlssonGeneral Manager
Gästanvändare
2-bäddsrum med bergsutsikt
Bodde på jan. 2024
Ensamresenärer
27 recension
4.0/5
Mycket bra
Publicerades 10 mars 2024
The hotel is located at the very beautiful part of the West Lake, making it easier to walk round the lake. However, the amenities are quite dated and the service is certainly far from the expected standard. The breakfast was pretty average. I certainly will opt for more modern hotel to stay in Hangzhou in the future.
Översätt
Svar från boendet: Dear guest,Greetings from Shangri-La, Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.
Fabrice Alexis Gaspard
Rum med queen size-säng och utsikt över bergen
Bodde på okt. 2024
Par
4 recension
3.5/5
Publicerades 25 nov. 2024
Very old fashion. Time to renovate.
Översätt
Svar från boendet: Dear guest, Greetings from Shangri-La hotel Hangzhou! Thank you for staying with us and sharing your feedback. Please rest assure that we will take immediate actions to improve the service and facilities. We look forward to serving you again.Yours sincerelyKarl KarlssonGeneral Manager
Anonym användare
Rum med queen size-säng och utsikt över bergen
Bodde på maj 2023
Familj
21 recension
5.0/5
Enastående
Publicerades 28 juni 2023
Fantastic service, very friendly staff. Rooms are well airconditioned and beds are very comfortable. good water pressure and heating. moreover hotel allowed us to check out a little later so that our 1 year old daughter could have a midday nap.
Översätt
Svar från boendet: Dear Guest， Thank you for choosing Shangri-La, Hangzhou and for sharing your comments on your recent stay with us. We are delighted to know you had a pleasant stay with us. Your recognition is a great motivator for us to continue to provide our heart-felt hospitality, and it will be gladly shared with all our colleagues. We look forward to welcoming you back on your next visit here. Warm regards, Shangri-La Hotel Hangzhou at your service team!Yours sincerely
Wohenwochixin1
Trädgårdsutsiktsrum - två sängar
Bodde på juli 2023
Affärsresenärer
92 recension
5.0/5
Enastående
Publicerades 14 aug. 2023
Very cool and super super nice and clean and good and cheap and fine
Översätt
Svar från boendet: Dear Guest, Thank you for your time to share the gracious feedbacks on Shangri-La hotel Hangzhou, we truly appreciate your high esteem of our service. We look forward to welcoming you back soon. Yours sincerely,
Roman
Rum med queen size-säng och utsikt över bergen
Bodde på feb. 2024
Affärsresenärer
1 recension
4.5/5
Utmärkt
Publicerades 26 mars 2024
Great location. Nice hotel with character and vibe. Very friendly service.
Översätt
Svar från boendet: Dear guest,thank you for your recent stay at Shangri-La Hangzhou. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.Yours sincerely,Karl KarlssonGeneral Manager
Gästanvändare
Trädgårdsutsikt Rum-King Size Bed
Bodde på nov. 2023
Par
4 recension
4.2/5
Mycket bra
Publicerades 10 dec. 2023
Good location near major site of tourism like Su Di, Bai Di, Yufei Temple…. Convenient transport. Good view of West lake in my floor (6 floor) including Su Di, very warm in winter time. Good and warm service. Good breakfast.
Översätt
Svar från boendet: Dear Guest, thank you for choosing Shangri-La, Hangzhou. We glad to hear you very enjoy your stay at the hotel. We will certainly share your kind words with the team. We very much look forward to the pleasure of welcoming you back in the near future!Yours sincerely, Karl Karlsson General Manager