Holiday Inn Express Hangzhou West Lake East

Holiday Inn Express Hangzhou West Lake East recensioner

Holiday Inn Express Hangzhou West Lake East

No.2 Xihu Avenue, Shangcheng District, Hangzhou, Zhejiang, 310000, ChinaVisa hotellinformation
Holiday Inn Express Hangzhou West Lake East
Holiday Inn Express Hangzhou West Lake EastHoliday Inn Express Hangzhou West Lake EastHoliday Inn Express Hangzhou West Lake East
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Gästrecensioner

9.4/10
Enastående
6489 recension
Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.3
Service9.5
Renlighet9.5
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Negativa recensioner(69)
RyanShanghai
Utvalda Rum - Utsikt över sjön (Dubbel säng)
Bodde på apr. 2025
Par
41 recension
10.0/10
Enastående
Publicerades 7 maj 2025
We had a great stay at this hotel — it was very clean and had everything we needed for a comfortable visit. The staff were incredibly helpful and friendly throughout. One of the biggest advantages is the location: Chengzhan metro station is right outside the hotel, making it super convenient to get around. West Lake is just two stops away, and the ancient town is only one stop — perfect for easy sightseeing!
Översätt
Svar från boendet: Dear Guest, Thank you very much for your stay! We are glad that we could bring you and your family a wonderful time on your outing. Your appreciation is a great encouragement to the hotel and a motivation for us to improve.As a mid-range selective service hotel under the InterContinental Hotels Group, Xiaozhi is committed to providing you with a safe and reliable environment, cozy and comfortable rooms, clean and fresh hygiene, and passionate and full of service, so that you can still feel at home during your distant journey.The hotel is located in the middle of a quiet area, 5 minutes walk into the opposite train station waiting hall, the door of the subway line 1, line 5, shuttle buses, convenient for you to travel to all areas of Hangzhou, we also have a free parking lot to make self-driving guests worry-free.As a member of the InterContinental Hotels Group under the management, Xiaozhi focuses on the quality and connotation of service. Whenever you step into the hotel lobby for the first time, the front desk partners are dedicated to providing you with warm, friendly, attentive and efficient service, bringing you a wonderful experience of being at home.Xiaozhijia has a variety of stylish and fresh rooms, clean and tidy hygiene, free breakfast, full coverage of wireless network and other complete facilities, to create a comfortable, safe and convenient accommodation experience for you. Welcome you often come Oh, wish you a happy life!IHG Social Listening Team.
國大
Guestroom - City-View (Double Bed) (French Window)
Bodde på mars 2025
Familj
31 recension
10.0/10
Enastående
Publicerades 22 apr. 2025
simple decor, reasonable price, nice location (near hefang and mrt train stt), friendly and helpfull staff. recommended
Översätt
Svar från boendet: Dear Guest, Thank you for staying at our hotel and giving us high recognition for our location and service.We have a unique location, a 5-minute walk into the train station waiting hall across the street, the door of the subway line 1, line 5, shuttle buses, very convenient to travel.As an InterContinental hotel, our front desk service team always greets every guest with a warm, professional attitude and is committed to providing you with attentive and thoughtful service.We look forward to your opportunity to stay with us again and wish you a pleasant journey and a smile!IHG Social Listening Team.
Andrea Aprillano Wijaya
Superior-tvåbäddsrum
Bodde på mars 2025
Familj
3 recension
9.0/10
Utmärkt
Publicerades 15 apr. 2025
Stayed 1 night in twin room. Room is clean and basic. Breakfast is not really good. Location is in front of metro. Service is efficient and special mention for Tiki for helping us with the laundry and language issue with restaurant ordering.
Översätt
Svar från boendet: Hello dear guest, thank you for your stay. The hotel is committed to providing simple, wise travelers with just the right hotel facilities and features, the lobby with a more intimate island-style reception, closer to the distance between guests. As a mid-range selective service hotel brand of IHG, we offer a clean and tidy environment, warm and caring professional services, as well as complete but not redundant supporting facilities, as you need for your journey, in the future, the hotel will continue to adjust the menu with the views of the guests, and strive to satisfy the guests' more food and beverage preferences. Your five-star experience will be our next goal, and we look forward to welcoming you again, wishing you all the best.Sincerely,IHG Social Listening Team.
Gästanvändare
Guestroom - City-View (2 Beds) (French Window)
Bodde på mars 2025
Res med vänner
2 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
Strategic location , clean & comfortable , special thanks to Hong Dan for excellent customer service
Översätt
Svar från boendet: Dear Guest, Hello! I am very happy to be able to bring you a satisfactory and pleasant stay experience, Xiaozhi doubly warm!The hygiene of the stay environment has always been the most concerned about the goal of Xiaozhi, for this reason, we take every cleaning seriously, daily small cleaning, from the lobby to every piece of fabric in the guest room; regular large cleaning is included in every corner of the hotel, bringing a clean and fresh stay environment.The front desk team is always welcoming and dedicated to providing you with attentive service.I look forward to our next encounter and wish you a pleasant trip!IHG Social Listening Team.
Much Jia
Guestroom - City-View (Double Bed) (French Window)
Bodde på mars 2025
Res med vänner
8 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
Excellent location , clean & comfortable hotel , staffs are friendly , helpful & supportive ! Special recognition to Hong Dan
Översätt
Svar från boendet: Dear guests: Thank you for your comments on our busy schedule, but also thank you for your compliments and recognition!In terms of hygiene, the daily small cleaning, from the lobby to every piece of fabric in the guest room; regular large cleaning is included in every corner of the hotel, to bring guests a clean and fresh environment to stay.As an InterContinental hotel, our front desk service team always greets every guest with a warm, professional attitude and is committed to providing you with attentive and thoughtful service. Looking forward to your next visit. Have a nice life.IHG Social Listening Team.
5776
Family Featured Room
Bodde på feb. 2025
Annat
11 recension
10.0/10
Enastående
Publicerades 4 apr. 2025
The hotel is at the exit of Chengzhan Metro Station, very big and comfortable bed, overall a very pleasant stay in Hangzhou
Översätt
Svar från boendet: Thank you for choosing to stay at Holiday Inn Express Hangzhou Westlake East. The hotel's unique location is highly praised by our guests. The hotel is located at No. 2 West Lake Avenue, close to Hangzhou Railway Station, Line 1 and Line 5 City Station Metro Exit A3, the airport bus stop, the surrounding commercial facilities and amenities, very convenient for daily needs. No matter when you come, we always take your satisfaction as the highest service tenet, patiently, sincerely and enthusiastically provide services for you. In terms of hygiene, we take every cleaning seriously, the daily small cleaning, from the lobby to every piece of fabric in the guest room; regular cleaning is included in every corner of the hotel, to bring you a clean, comfortable and safe accommodation environment. We sincerely invite you to visit us again and wish you a pleasant journey!Sincerely,IHG Social Listening Team.
Freddy Yeong
Guestroom - City-View (Double Bed) (French Window)
Bodde på mars 2025
Res med vänner
4 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
Strategic location , super clean & excellent customer service especially Hong Dan
Översätt
Svar från boendet: Dear Guest! Thank you very much for your feedback.The hotel's unique location has been unanimously praised by everyone. It is closely connected with Hangzhou Wushan Square and Hangzhou Clothing City, and is about 70 meters away from Hangzhou Metro Line 1, which provides great convenience for your travel.The front desk team is always welcoming and dedicated to providing you with attentive service.We sincerely look forward to your return visit! We wish you a happy life!IHG Social Listening Team.
Pornsawan Patricia
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
10 recension
10.0/10
Enastående
Publicerades 12 jan. 2025
The best stay ever at Hangzhou, the room is very clean, bed setup very comfortable..bath amenities good quality. Room attendance is very kind and active to serving..very satisfied with hotel..the location was great, from hotel across the road to metro station and family mart..there are a cafe and restaurants in front of the hotel. Very reasonable price. Highly recommend this hotel..
Översätt
6/17
Svar från boendet: Dear Guests, Thank you for staying at Holiday Inn Express Hangzhou West Lake East. The hotel is about 70 meters away from Hangzhou Metro Line 1, adjacent to Hangzhou Wushan Square and Hangzhou Hangpai Clothing City; it takes about 5 minutes to reach Qinghefang, Wushan Square or Hangpai Clothing City by sightseeing bicycle, and it is about 2 kilometers away from Hangzhou West Lake Scenic Spot, a national 5A tourist attraction; the hotel is about 7.5 kilometers away from the Asian Games Village and the National Expo Center, which provides a great convenience for the tourists. The hotel has quiet and comfortable guest rooms, enthusiastic service staff, exquisite and complete supporting facilities, clean and refreshing environment; you can enjoy comfortable pillow sleep, refreshing bath, Chinese and Western buffet breakfast, free parking and other value-added services, to create a stylish, simple, warm and modern residence for you. Welcome to stay again, wish you a happy life!Sincerely,IHG Social Listening Team.
Gästanvändare
Guestroom - City-View (Double Bed) (French Window)
Bodde på mars 2025
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 6 apr. 2025
Comfortable & clean, highly appreciated the help from Hong Dan
Översätt
Svar från boendet: Dear guest, thank you for your visit.The hotel's room service staff will clean every room every day, in order to bring you a clean and hygienic experience. In the future, we will pay more attention to the cleanliness of the guest rooms, strengthen the supervision, and strictly control the cleaned guest rooms;The front desk service team always upholds a warm and professional attitude, represented by Hongdan, and serves every guest with heart. Your affirmation is our greatest motivation, looking forward to your next visit.We sincerely look forward to your return visit! We wish you a happy life!IHG Social Listening Team.
Gästanvändare
Superior-rum i queensize
Bodde på dec. 2024
Affärsresenärer
2 recension
9.5/10
Otroligt
Publicerades 29 mars 2025
The location is excellent, right across from Chengzhan Metro Station and Family Mart, and very close to Hangzhou Railway Station. The amenities are complete, even including an iron. The only issue I faced was the language barrier - the staff didn’t understand English very well. However they were helpful, and with the help of Google Translate, we were still able to communicate
Översätt
Svar från boendet: Dear Guest, Greetings! Thank you for your choice and trust. The hotel is located at No.2 West Lake Avenue, close to Hangzhou Railway Station, Line 1 and Line 5 City Station Metro Exit A3, the airport bus stop, the surrounding commercial facilities are sound, in77, Yintai Department Store, Xiebai New World Mansion and so on, rich in dining and entertainment resources. Our hotel's neat and clean sanitation presents guests with a stylish, simple and cozy modern residence. For the English ability of the service staff, we will also pay more attention to the follow-up will strengthen the enhancement of everyone's English ability, welcome you to visit us again, wish you a pleasant journey!Sincerely,IHG Social Listening Team.
ming kow
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
2 recension
10.0/10
Enastående
Publicerades 23 dec. 2024
The hotel location is just perfect, just a few steps from the MRT and Hangzhou Train Station. The MRT Line 1 is so convenient and links directly to Hangzhou East Train Station, which is also another major station. We just took the MRT everywhere and just 2 stops from Xiwu Lake. The rooms are very clean and just about right for the family. We booked a double room but the beds are relatively wider so my 2 daughters can share one. Around the hotel are many shops, and if you walk a bit further, there are many more local businesses. Walked around the area on a Sunday morning and you can feel the local vibes already. Overall we are all very happy with the stay, and lastly but not least, the young good looking hotel attendant was very helpful and he always has a cheerful smile. We highly recommend anyone who are coming to Hangzhou for the first time to stay here.
Översätt
Svar från boendet: Thank you for choosing to stay at Holiday Inn Express Hangzhou Westlake East. The hotel's unique location is highly praised by our guests. The hotel is located at No. 2 West Lake Avenue, close to Hangzhou Railway Station, Line 1 and Line 5 City Station Metro Exit A3, the airport bus stop, the surrounding commercial facilities and amenities, very convenient for daily needs. No matter when you come, we always take your satisfaction as the highest service tenet, patiently, sincerely and enthusiastically provide services for you. In terms of hygiene, we take every cleaning seriously, the daily small cleaning, from the lobby to every piece of fabric in the guest room; regular cleaning is included in every corner of the hotel, to bring you a clean, comfortable and safe accommodation environment. We sincerely invite you to visit us again and wish you a pleasant journey!Sincerely,IHG Social Listening Team.
Jocelynost
Superior-tvåbäddsrum
Bodde på nov. 2024
Res med vänner
8 recension
9.5/10
Otroligt
Publicerades 22 dec. 2024
It was a great experience! The room was upgraded to higher level for free and I managed to check in early in the morning and there was no additional charges! The service staff are friendly and the stay experience were good.
Översätt
Svar från boendet: Dear guests, thank you for your trust and praise, to each guest to bring our best everything, is our constant pursuit. We pay great attention to the quality and connotation of service, whenever you step into the lobby of the first time, we are dedicated to provide you with warm, friendly, attentive and efficient service, to bring you a home away from home experience. We are also very happy that you like the room prepared for you this time, and sincerely look forward to your visit again, wish you a pleasant journey!Sincerely,IHG Social Listening Team.
Cinxhl
Superior-tvåbäddsrum
Bodde på nov. 2024
Familj
6 recension
10.0/10
Enastående
Publicerades 26 feb. 2025
Location wise was good. Next to train station. The rooms exceeded my expectations. Room was clean and odour free. Very comfortable stay
Översätt
Svar från boendet: Dear guests, a seemingly simple affirmation is the happiness we hold in our hands. The hotel's unique geographical location, neat and clean rooms, sophisticated facilities and equipment, warm and meticulous service and nutritious breakfast, so that you can enjoy a home away from home experience. Whether you are traveling for business or leisure, our hotel is your best choice, looking forward to the next opportunity to serve you, wish you a pleasant journey!Sincerely,IHG Social Listening Team.
kel_26
Family Featured Room
Bodde på nov. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 5 dec. 2024
Alan is very helpful and polite. He assist me to order as my girl want experience robot delivery and it's late night. 非常谢谢Alan. Breakfast is awesome 👌
Översätt
Svar från boendet: Greetings to our esteemed guests! Thank you for choosing to stay in our home and giving us the opportunity to meet you and serve you. We also pay great attention to the details and quality of our services, and strive to provide every guest with thoughtful and professional services to make your stay more pleasant and comfortable. We, Smart Holiday, have excellent management team, professional staff, clean and tidy sanitation, exquisite and complete facilities, nutritious and sumptuous breakfast, attracting partners from all over the world! Thank you once again for your love to us, we sincerely look forward to your next visit and full of praise, wish you all the best!Sincerely,IHG Social Listening Team.
LMD01
Guestroom - City-View (2 Beds) (French Window)
Bodde på okt. 2024
Par
11 recension
10.0/10
Enastående
Publicerades 9 dec. 2024
Great location: close to public transport and eateries Customer service: Polite, helpful, and friendly Delicious breakfast with a great selection of choices Clean room with ample amenities.
Översätt
Svar från boendet: Dear guests, thank you for staying at Holiday Inn Express Hangzhou Westlake East, we are located in Westlake Avenue No. 2, close to Hangzhou Railway Station, Line 1 and Line 5 City Station Metro Exit A3, the airport bus stop, take the subway line 1 after two stops to reach the Yunxiang Bridge that is the edge of the Westlake, the surrounding commercial facilities sound, in77, Yintai Department Store, Xiebai New World Mansion, etc., the convenience of the location of the trip to Hangzhou to make it even more exciting! We believe that the excellent service can give you a better chance to travel to Hangzhou. We believe that excellent service can bring guests a home away from home, depending on the offer of warm and thoughtful and efficient service, just hope that you can feel the joy in every moment of your stay. Cleanliness and hygiene is to ensure the comfort of the guests is the basis of the InterContinental Hotels Group's world-renowned standards of hygiene and cleanliness of guest rooms, so that you can rest assured that the hotel. Welcome to your next visit at any time, I wish you a happy life!Sincerely,IHG Social Listening Team.