Four Seasons Hotel Hangzhou at West Lake recensioner

If you are looking for luxury, this is it! Everything about the hotel screams luxury: from the lobby, to the gardens, to every little detail of the guest room. It is amazing to find such a quiet corner with beautiful gardens and green space in the middle of a somewhat crowded city. You will feel like living in a park. The staff is extremely attentive and eager to cater to your needs and wants. We will definitely stay here again at our next visit to Hangzhou

Almost perfect in every aspect, unprecedented service, probably the best hotel experience in my life, while I've been to other 4S before

The hotel is very beautiful and equipped it with all amenities needed. Oliver, the concierge, was very helpful and suggesting us with a lot of useful information with warmth and sincerity. One shortcoming was the housekeeping service that the third night during our stay, we went back to the room around 8 PM and our two rooms were not cleaned. I wonder about that because I believed that I did not turn on Do Not Disturb button. After a long day of traveling, we've got to wait for the housekeeping to clean the room for another hour to use the rooms. However, the overall experience was good and we wish to go back again next time.

I cannot speak highly enough about my recent stay at the hotel. From the moment we arrived, everything was simply perfect. Our room boasted a breathtaking view of the traditional infinity pool, adding an extra touch of charm to our experience. The level of service provided by every member of the staff was unparalleled. The employees at Fourseasons demonstrated a remarkable dedication to meeting every guest's needs with utmost care and attention to detail. Their personalized approach made us feel truly valued throughout our stay. The culinary experience was equally impressive. The food was exceptional, and the staff went above and beyond to assist us with table reservations, ensuring our dining experiences were nothing short of delightful. I cannot express enough gratitude for the effort put forth by the entire team in making our family trip so memorable. It is without a doubt that we will return to Hangzhou in the future, and Fourseasons will undoubtedly be our first choice for accommodation once again. Thank you for exceeding our expectations and providing us with a truly unforgettable stay.

Beautiful hotel in a perfect location to explore the West Lake. Excellent service and amenities too!

Fantastic view of the West Lake from the hotel pier and beautiful hotel garden; dinner at Jin Sha was very good; and all the staff members I met were friendly and attentive - special thanks to Ms Liu the Guest Experience Ambassador who was very helpful in making our stay at the hotel a memorable experience.

The first room we checked in was a bit run down with several cracks on the marble top of the sink. Another room was only available several hours later. The front desk staff, in particular Lulu, was quite helpful and attentive. The deputy manager Mr. Yi Zheng was friendly and resourceful, and recommended Four Seasons Hotels in other localities for us for our future trips: a truly Four Seasons Ambassador!

Fantastic location and staff. We will stay here again.

Very friendly staff and super helpful

very good service

nice facilities, great activities and wonderful people, we will certainly visit again

Amazing!!

Very well located. Nice hotel with good services. The rooms are spacious.

環境優美，房間軟件很高，配的飲用水是普娜，迷你吧首輪免費，而且種類品質很好，有艾蘭果汁，法國巧克力等。房間面積很大，床品舒適，由於開業時間長了，房間略顯老舊，前台服務非常好，就是早餐有些問題，總體非常好。