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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.4
Service4.6
Renlighet4.6
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Jan Vrtdz
Superior standardrum - Sjöutsikt
Bodde på sep. 2024
Res med vänner
3 recension
4.5/5
Utmärkt
Publicerades 30 okt. 2024
Overall good hotel, although it’s starting to show its age. The pool area and locker rooms needs to be updated so is the carpet. The room are spacious and clean. Breakfast buffet was delicious.
Översätt
Svar från boendet: Dear guest, thank you for staying at the Hangzhou Zhongdu Wonderland Hotel. Thank you for your valuable view! Thank you for your recognition of breakfast and room. Looking forward to serving you again!
Anderson
Lake-view Superior Double Room
Bodde på sep. 2023
Par
14 recension
3.7/5
Publicerades 7 okt. 2023
We stay here quite often mainly because of the excellent location on Qingshanhu. The room standard (Superior) is good - spacious, comfortable, nice view (floor 5). However, it was disappointing that the dinner buffet was closed. The hotel Chinese restaurant was good. Bar service was poor.
Översätt
Svar från boendet: Dear guest, thanks for your sharing about your hotel stay experience.We deeply apologize for not providing you with a perfect check-in and experience.Hotel buffet, only available on weekends. And then we should make more training to our employee. Still thanks for your affection to us, Looking forward to met your again with better hotel environment.
Katsights
Superiorrum - Bergsutsikt (Dubbelbädd)
Bodde på mars 2022
Res med vänner
11 recension
4.2/5
Mycket bra
Publicerades 4 maj 2022
This hotel is perfect for a getaway from the city!The environment is green, so tranquil & relaxing 🌿I booked a room with mountain view and upgraded with a view on the lake. The room was clean and spacious. The bath tub is huge and they also provide bath salt. The TV also offers English channels and TVOD. The bed was comfy and bed sheets felt fresh :) The breakfast buffet is nice. It has many options. You can also order room service for meals. The menu is available in the room in English and Chinese. Prices are quite reasonable. There’s also a cycling trail around the lake which is accessible from the hotel. One of the receptionists also speaks English and she’s very friendly & helpful! I had a great experience at this hotel and defo recommend it! 👍🏼
Översätt
6/20
Svar från boendet: Great environment great service with such a nice customer. it was amazing holiday to us. Looking forward to met you again an we will do our best to get full mark for you~
Gästanvändare
Superiorrum - Bergsutsikt (Dubbelbädd)
Bodde på mars 2022
Par
2 recension
5.0/5
Enastående
Publicerades 5 apr. 2022
The hotel was lovely, service was excellent. The room is very big and comfortable. Lovely view from the balcony. Breakfast has lots of choice and is delicious. Hotel facilities are great; swimming pool and activities are fun. It’s a very nice hotel and I would definitely stay again and recommend this hotel to friends. Really enjoyed my stay and the manager was very very helpful
Översätt
Svar från boendet: We feel it a great honour to get such high evaluation at here. Your comments already become great inspire to hotel all staff. Many thanks for your arrival.
毕杰森
Superior Standardrum - Bergsutsikt
Bodde på maj 2022
Affärsresenärer
1 recension
4.0/5
Mycket bra
Publicerades 22 juni 2022
The hotel is set in an amazing location next to Qingshan Lake and the scenery is beautiful. Every thing about the hotel was great apart from one incident in the evening that we stayed there. It was my first time meeting my girlfriend's mum so I decided to take them to this hotel as it has great reviews online and Qingshan Lake is an amzing place. My girlfriend's mum loves to play cards so after dinner we played in the hotel bar which was empty like most hotel bars in China. After buying a bottle of beer that was 4 times more expensive than a supermarket, we played about 3 or 4 hands but then one of the ladies who worked there came over and said we needed to stop playing. I asked why but she had no answer other we couldn't play and should go back to our rooms. Shortly after this her superior arrived and had the same message but again no reason why. I agreed we would leave because it was quite awkward but I asked to be refunded for the beer I had just bought. The manager gave me 38yuan on cash is difficult to spend these days in China, she didn't even make eye contact with me as she slammed it down on the table where we were sat. It was a little bit disappointing because this hotel is definately worth a visit.
Översätt
Svar från boendet: Dear guest, thanks for your sharing about your hotel stay experience. Sorry for the misunderstanding about play poker. hotel is equipped with a room of chess and card,we hope invite you to the room of chess and card playing cards. And then we should make more training to our employee. Still thanks for your affection to us, Looking forward to met your again with better hotel environment.
Gästanvändare
Superior standardrum - Sjöutsikt
Bodde på mars 2022
Par
7 recension
4.5/5
Utmärkt
Publicerades 9 maj 2022
Good room, excellent location, good buffet breakfast, excellent helpful service.
Översätt
Svar från boendet: thank you for your excellent comments~ we are great honour to meet you at Wonderland Hotel HZ!
Svar från boendet: 尊敬的賓客,感謝您下榻杭州中都青山湖畔大酒店。非常感謝您的詳細反饋,對於此次入住體驗未能達到您的期望,我們深感抱歉。酒店於2011年11月完成升級改造,其中包括部分客房升級,豪華房型與行政房型進行過裝修。再次感謝您的寶貴意見,期待在不久的將來迎接您的再次光臨。祝您旅途愉快!