Vienna International Hotel (Hangzhou West Lake Cultural Square Metro Station) recensioner

Not so good experience during check in. Firstly, Inexperienced reception and keep looking down & pressing at her phone despite i was clarifying something with her. Secondly, having breakfast at 930am left not much food & restaurant crew had started to turn off restaurant lights around 950am which made me feel unwelcoming. Thirdly, i have requested additional 3 bottles of drinking water for me to boil hot water for my tea, reception counter told me “you have 2 bottles inside your room. As cant give you more otherwise hotel will need to charge you”. Lastly, cleaner did not wash my tea cup and just put it back to where it’s belongs. Additionally, there is no glass door inside bathroom. Water splashing around and wet floor.

Very good app , convenient easy to use in china

Very good hotel for travelers to Hangzhou the hotel is well located and have many good places around

I've stayed a few times at this hotel. The location is very convenient, the rooms are equipped with necessary stuff. This time, however, there was a very strong smell from the drainage in the bathroom, it stank the whole time even with the fan turned on. Another unpleasant surprise was the breakfast - by the time I reached the dining room, there was no food, only one lady worked at the counter serving noodles, eggs and fruits with the constant queue waiting. The other lady barely had time to clean up the tables, occasionally refilling the empty food stall. The hotel apparently was well booked.

The AC didn’t work. When I called to ask for a room change, they sent a drunk man to come yell at me and try to turn the broken AC on.

Hotel could do with updating breakfast didn’t start until 7am which was too late for me as I had to leave by 6:30

Got a free room upgrade with low occupancy, walking distance to train station to airport

Wow ! This hotel went far and beyond with my expectations. Location is great if you are visiting g HZ for fun party and shopping. Price was cheap. Staff service is very friendly and some of them speak English. Rooms are like new! Very clean, beautiful and comfortable. I stayed only for one night to celebrate my boyfriend’s birthday and they decorated the room and left some juice, water, rose petals and 2 stuffed cute rabbits for us. I will definitely come back.

good good very good

OK OK OK

Perfect area, good place to stay specially for a business trip.

It is so beautyful

Good service rooms are not so good

酒店前台服務很好，升級了房型。牀頭櫃沒插座是很無語。備註要求安靜的房間，給我安排了一個角落裡了，窗户對着馬路，玻璃隔音很差，很吵。衞生真是夠了，更換枕巾看不到有血漬嗎？希望更換床單能認真仔細衞生。