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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.5
Renlighet9.4
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Alla recensioner(1518)
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Nära tunnelbana(142)
Vänlig personal i receptionen(119)
Elegant miljö(103)
Utsökt frukost(75)
Utmärkt för affärsresor(34)
Skulle gärna bo här igen(30)
Negativa recensioner(53)
Anonym användare
Deluxerum i queensize
Bodde på sep. 2024
Par
7 recension
6.5/10
Publicerades 31 okt. 2024
Not so good experience during check in. Firstly, Inexperienced reception and keep looking down & pressing at her phone despite i was clarifying something with her. Secondly, having breakfast at 930am left not much food & restaurant crew had started to turn off restaurant lights around 950am which made me feel unwelcoming. Thirdly, i have requested additional 3 bottles of drinking water for me to boil hot water for my tea, reception counter told me “you have 2 bottles inside your room. As cant give you more otherwise hotel will need to charge you”. Lastly, cleaner did not wash my tea cup and just put it back to where it’s belongs.
Additionally, there is no glass door inside bathroom. Water splashing around and wet floor.
Översätt
Svar från boendet: Dear customer, hello. I understand your feelings very well. We sincerely apologize and will strengthen our management to avoid such a situation from happening again. Thank you very much for your criticism and correction this time! I also look forward to your next experience.
MD Masud Ali Shah
Superior-rum i queensize
Bodde på dec. 2024
Affärsresenärer
1 recension
10.0/10
Enastående
Publicerades 9 jan. 2025
Very good app , convenient easy to use in china
Översätt
Svar från boendet: Dear guests: Hello! Thank you for your trust in Vienna International Hotel Hangzhou West Lake Cultural Square Subway Station Branch, and thank you for your unstinting compliments and highly recommended! It's hard to leave Vienna, Vienna is your most beautiful and warm home, and you remember to come back often when you have time!
Jerker Johnson
Rum Executive Queen
Bodde på nov. 2024
Par
34 recension
9.5/10
Otroligt
Publicerades 30 jan. 2025
Very good hotel for travelers to Hangzhou the hotel is well located and have many good places around
Översätt
Svar från boendet: 尊敬的客人,您好!感謝您抽出寶貴時間進行誠摯的點評,也非常感謝您對我們酒店環境以及舒適度的肯定,為您提供最優質的入住體驗是酒店最大的追求!很遺憾您影響了您的入住體驗,您的反饋我已經記錄在案,並會馬上改進。希望您看到回覆聯繫酒店,給我們一次改進的機會!
Gästanvändare
Deluxerum i queensize
Bodde på nov. 2024
Par
17 recension
9.0/10
Utmärkt
Publicerades 29 dec. 2024
I've stayed a few times at this hotel. The location is very convenient, the rooms are equipped with necessary stuff. This time, however, there was a very strong smell from the drainage in the bathroom, it stank the whole time even with the fan turned on.
Another unpleasant surprise was the breakfast - by the time I reached the dining room, there was no food, only one lady worked at the counter serving noodles, eggs and fruits with the constant queue waiting. The other lady barely had time to clean up the tables, occasionally refilling the empty food stall. The hotel apparently was well booked.
Översätt
Svar från boendet: Dear guests, thank you very much for your stay and review. From your reviews, we regret to see that this stay did not meet your expectations, we are very sorry for the inconvenience caused, and we will further improve the problems you mentioned. Thank you again for staying at the Vienna International Hotel and look forward to welcoming you again during your next stay.
Eron Kyle
Deluxerum i queensize
Bodde på juni 2024
Ensamresenärer
3 recension
6.0/10
Publicerades 21 juli 2024
The AC didn’t work. When I called to ask for a room change, they sent a drunk man to come yell at me and try to turn the broken AC on.
Översätt
Svar från boendet: Dear guest, hello! Thank you so much for choosing to stay in our store and share your experience! Thank you for your valuable comments, your questions have been reflected to the relevant departments, to provide each guest with warm and thoughtful service is the responsibility of the branch staff, sincerely looking forward to your visit again!
CroftsAnn
Deluxe-tvåbäddsrum
Bodde på apr. 2024
Ensamresenärer
7 recension
8.5/10
Mycket bra
Publicerades 7 maj 2024
Hotel could do with updating breakfast didn’t start until 7am which was too late for me as I had to leave by 6:30
Översätt
Svar från boendet: 尊敬的客人,您好,旅途路上,總有不期而遇的温暖,在這裏,滿意衹是期待,感動與驚喜才是一直追求的方向。感謝親的點評,我們希望一直與您同行相伴!
LJ
Superior-rum i queensize
Bodde på sep. 2023
Ensamresenärer
2 recension
9.5/10
Otroligt
Publicerades 23 okt. 2023
Got a free room upgrade with low occupancy, walking distance to train station to airport
Översätt
Svar från boendet: Thank you very much for your support of our hotel. The bus and subway near the hotel directly reach the train station and airport, which is three kilometers away from West Lake. You can get off at Longxiang Bridge at three subway stations and walk to the beautiful West Lake scenic area. You can walk along the Canal Park for eight minutes to reach Yintai, museums, science museums, etc. It is very suitable for parent-child travel and business students to meet your different consumption needs. We sincerely invite you to come again and wish you a happy day!
ViviLeon
Deluxerum i queensize
Bodde på jan. 2023
Par
66 recension
10.0/10
Enastående
Publicerades 26 feb. 2023
Wow ! This hotel went far and beyond with my expectations. Location is great if you are visiting g HZ for fun party and shopping. Price was cheap. Staff service is very friendly and some of them speak English. Rooms are like new! Very clean, beautiful and comfortable.
I stayed only for one night to celebrate my boyfriend’s birthday and they decorated the room and left some juice, water, rose petals and 2 stuffed cute rabbits for us. I will definitely come back.
Översätt
Svar från boendet: Wow! This is the highest compliment that Vic has ever received. Thank you very much for giving the hotel such a high rating! Hotel disinfection comprehensive, safe and assured, your recognition is our supreme honor, we look forward to you and your relatives and friends to visit the hotel, we will maintain the exquisite tone and unremitting efforts, in order to do better. The hotel staff is looking forward to your visit again!
Gästanvändare
Superior-rum i queensize
Bodde på sep. 2024
Res med vänner
1 recension
10.0/10
Enastående
Publicerades 16 okt. 2024
good good very good
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Youmumin
Superior-rum i queensize
Bodde på jan. 2025
Affärsresenärer
7 recension
6.5/10
Publicerades 3 maj 2025
OK OK OK
Översätt
Svar från boendet: 喜歡花,喜歡海,喜歡日出日落,喜歡每一個開心而歸,並留下五星好評的你,因為我們都一樣,都在浪漫的年紀,不想活的太無趣
Hagop Ohanian
Executive 2-bäddsrum
Bodde på juni 2023
Familj
6 recension
7.0/10
Publicerades 8 juli 2023
Perfect area, good place to stay specially for a business trip.
Översätt
Svar från boendet: Thank you for taking the time to write a review about your recent stay at our hotel, and sorry we were unable to provide you with a perfect stay, we have followed up with the relevant departments on the details of the issues you mentioned, and will further strengthen the communication skills training of each service staff to ensure a home away from home experience. We would appreciate it if you could contact us with more details, as it is essential for us to be able to serve each guest flawlessly more effectively. Thank you again for your honest feedback and we hope you will consider staying with us again.
鱼鱼来咯
Executive 2-bäddsrum
Bodde på nov. 2023
Affärsresenärer
6 recension
9.5/10
Otroligt
Publicerades 8 feb. 2024
It is so beautyful
Översätt
Svar från boendet: 尊敬的賓客:您好!感謝您對我們維也納國際酒店杭州西湖文化廣場地鐵站店的信賴,更感謝您的不吝誇獎與強烈推薦!真是愛在維也納難以離開,維也納是您最美、最温暖的家,您也記得有時間常回來看看喲!
Diana Chungu
Superior-rum i queensize
Bodde på mars 2023
Ensamresenärer
5 recension
7.0/10
Publicerades 6 apr. 2023
Good service rooms are not so good
Översätt
Svar från boendet: 小維很感謝您的入住,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,小維期待您下次再次入住呢