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Verifierade recensioner
Läge och interiör9.4
Bekvämligheter9.2
Service9.4
Renlighet9.5
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Utsökt frukost(338)
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Negativa recensioner(193)
Andyanny
West Lake anslutet rum
Bodde på apr. 2025
Familj
11 recension
10.0/10
Enastående
Publicerades 2 maj 2025
We stay in the connecting room, the kids room has no window the bed size 120cm x 2 and the master bedroom has a king size bed. The location is superb few meters away from the west lake, shopping district and mals subway/metro. I will definitely come back to stay at Ren He while visiting HZ in the future
Översätt
Svar från boendet: Dear guests, thank you for your stay and full score review, we are really happy to get such a high evaluation from you, Renhe Hotel is located in the bustling city center, adjacent to Yan'an Road, vertical lakeside famous street, and West Lake is a stone's throw away, walking to West Lake only 100 meters. At the same time, we will continue to believe in the service tenet of "welcoming customers from all over the world with sincerity" and provide perfect service for visitors from all walks of life. Thank you again for your stay and look forward to seeing you again.
Anonym användare
Rum i queensize
Bodde på mars 2025
Par
8 recension
7.0/10
Publicerades 24 apr. 2025
Great location. Subpar service from front desk managers in the night shift, not helpful at all. Service from all other staff was fantastic, especially the bell boy and staff organising private tours / transfers.
Changed rooms 3 times. First room stink of cigarettes, 2nd room was like an old budget hotel that had no safety deposit box, no towel rack, mouldy bathroom, badly patched sprinkler on the ceiling and worn down cabinetry, A/C was also broken. 3rd room had a broken door lock and 4th room was finally habitable.
Overall not a great experience but location was good.
Översätt
Svar från boendet: Dear guests, thank you for choosing to stay at Renhe Hotel, and thank you very much for your feedback on your experience. We apologize for any inconvenience you may experience during your stay and take every question you may have. First of all, we really agree with your affirmation of the hotel's location, which is why many guests choose us. However, we sincerely apologize for not meeting your expectations. The service problems you mentioned have been fed back to the relevant department personnel as soon as possible, and we will conduct service awareness training to ensure that such situations do not happen again. At the same time, we are pleased to know that the porter and the staff in charge of the tour transfer service have provided excellent assistance to you. When it comes to the twists and turns of changing rooms, we know that it has caused you a lot of trouble. We have arranged the engineering department to conduct a comprehensive inspection of all guest room facilities, repair and replace the old equipment, and accelerate the renovation plan of the rooms, so as to provide guests with a more comfortable living environment. For door lock failures, we have strengthened the daily inspection of security facilities to ensure the safety of every guest. We understand that an unpleasant stay can affect your trust in the hotel, but we kindly ask that you trust that your feedback is an important driver of our improvement. If you are willing to give us a chance, you can contact us in advance when you stay next time, we will give priority to you to arrange a satisfactory room type, look forward to winning your understanding with practical actions, I wish you a smooth journey and a happy life!
yousiang
Affärsrum (Dubbel säng) (Inget fönster)
Bodde på mars 2025
Affärsresenärer
12 recension
10.0/10
Enastående
Publicerades 24 apr. 2025
There’s a strange drain odor coming from the bathroom sink, but everything else is great.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您給出的評價!很抱歉給您帶來浴室水槽排水氣味不佳的困擾。我們已安排專業人員對排水系統進行全面排查和清理,後續也會加強設施檢查維護。期待您再次光臨,感受我們改進後的品質 。
Gästanvändare
Jing Family Room
Bodde på feb. 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 1 apr. 2025
I recently stayed at renhe hotel huangzhou and had an exceptional experience. The hotels location was perfect for exploring, with many foods within walking distance
Översätt
Svar från boendet: Dear guests, thank you for your support and help to Renhe Hotel. Our hotel will guard against arrogance and rashness, keep its initial intention and bring the most perfect service and experience to every customer. I wish you a happy life and look forward to your visit again!
Anonym användare
West Lake anslutet rum
Bodde på feb. 2025
Familj
5 recension
10.0/10
Enastående
Publicerades 8 apr. 2025
Absolutely loved our stay at Renhe Hotel in Hangzhou! The location is unbeatable—just steps from West Lake and close to shopping areas, yet peaceful and quiet. The rooms were clean, spacious, and thoughtfully designed, with Chinese tea leaves provided for a lovely local touch. Staff were friendly and helpful, and we were pleasantly surprised by the robot that delivered our food—so convenient! A perfect blend of comfort and modern service—highly recommended!
Översätt
6/8
Svar från boendet: 尊敬的賓客,非常感謝您選擇我們仁和飯店,酒店地理位置優越,交通便利,周邊配套設施齊全,離西湖步行僅兩分鐘,至吳山廣場、河坊街、武林廣場商圈也非常方便。杭州地鐵1號線步行百米左右便能到達,您的出行將會因此更加的便捷。很高興您對酒店整體都表示滿意,我們會更努力、更用心去做,為提升酒店各項服務品質而努力,衷心希望您每一次入住都能滿意而歸。熱忱歡迎您的再次光臨!
Soon Ann
Jing Family Room
Bodde på mars 2025
Familj
3 recension
10.0/10
Enastående
Publicerades 3 apr. 2025
Great location, friendly reception with great hospitality, great view of the west lake!
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您選擇我們仁和飯店,酒店地理位置優越,交通便利,周邊配套設施齊全,離西湖步行僅兩分鐘,至吳山廣場、河坊街、武林廣場商圈也非常方便。杭州地鐵1號線步行百米左右便能到達,您的出行將會因此更加的便捷。很高興您對酒店整體都表示滿意,我們會更努力、更用心去做,為提升酒店各項服務品質而努力,衷心希望您每一次入住都能滿意而歸。熱忱歡迎您的再次光臨!
Josh
Deluxerum i queensize
Bodde på feb. 2025
Familj
1 recension
10.0/10
Enastående
Publicerades 6 mars 2025
Best hotel i stayed in Hangzhou, the service was excellent and all of the staff were super nice and friendly. Help a lot with information and very great attitude from the manager as well. Will definitely come back here again.
Översätt
Svar från boendet: Dear guests, thank you very much for staying and commenting! The hotel has always provided humanized and personalized service for every guest who comes to Renhe with the ultimate service, so that you can spend an unforgettable and beautiful journey in Renhe. Look forward to your coming again! I wish your family happiness and all the best!
Liwen24
Familjerum med utsikt
Bodde på feb. 2025
Familj
17 recension
10.0/10
Enastående
Publicerades 3 apr. 2025
Great hotel, excellent hospitality, family room is spacious for 4 pax enough.
Översätt
Svar från boendet: 尊敬的賓客,感謝您對我們工作人員的認可,家庭房包含一個大床及一個小床,房間面積30平,適合家庭出行,酒店地處杭城繁華地段,交通便利,無論是商務活動還是旅遊購物都是最佳的選擇。感謝您的下榻,真誠歡迎您的再次光臨!
Anonym användare
West Lake anslutet rum
Bodde på feb. 2025
Familj
34 recension
10.0/10
Enastående
Publicerades 2 apr. 2025
Great great location. Would definitely come back. Staff are very helpful.
Översätt
Svar från boendet: 尊敬的賓客,非常感謝您的點評!仁和飯店長久以來堅持賓客第一的服務理念,從細節出發,飯店員工時時以飽滿的熱情接待四方賓客,全心全意為每一位賓客提供滿意的服務。我們很欣慰仁和給您留下了非常好的印象,希望酒店能成為您來杭州度假旅遊的首選之處。衷心期待您再次入住本酒店,收穫更多愉快,感受更多歡樂!
jess_lau23
Jing Family Room
Bodde på feb. 2025
Familj
2 recension
10.0/10
Enastående
Publicerades 2 apr. 2025
Very comfy room and within walking distance to west lake
Översätt
Svar från boendet: 尊敬的客人,非常感謝您給出的滿分好評!能讓您感受到房間舒適,且出行方便可步行至西湖,我們倍感榮幸。期待您再次入住,我們會繼續為您打造美好旅居體驗!
Gästanvändare
Deluxerum i queensize
Bodde på dec. 2024
Familj
2 recension
10.0/10
Enastående
Publicerades 17 jan. 2025
Very strategic location,close by the westlake. Just couple of minutes walking from the station. Staff are very very friendly and helpful. So happy with our visit.
Översätt
Svar från boendet: 尊敬的賓客,感謝您的入住和滿分點評,能得到您這麼高的評價真的令我們非常開心,仁和飯店立處繁華的市中心,毗鄰延安路,垂直湖濱名品街,與西湖咫尺之遙,步行至西湖僅百米。同時我們將繼續信奉“以誠迎來天下客”的服務宗旨,為各方來客提供盡善盡美的服務。再次感謝您的下榻,也衷心期待您的再次光臨。
Valerie Ann Lacson
Deluxerum i queensize
Bodde på mars 2025
Annat
5 recension
10.0/10
Enastående
Publicerades 23 apr. 2025
Great location! And helpful staff!
Översätt
Svar från boendet: Dear guests, thank you very much for choosing to stay with us and taking the time to share this heartwarming review! We are honoured to hear that you have affirmed the hotel's location and front desk services! The convenience of being within walking distance to West Lake is exactly what we want to create for our guests. The abundant food options around us are also looking forward to allowing everyone to taste the authentic Hangzhou flavour. Your recognition will motivate us to continue to create a warm and comfortable stay environment for each guest with warm and professional service. Looking forward to meeting you again, and may the future journey be accompanied by a beautiful future!
Adrian Chiam
king size säng rum med panoramautsikt över västra sjön
Bodde på nov. 2024
Familj
3 recension
10.0/10
Enastående
Publicerades 31 dec. 2024
Had a family trip here in Hangzhou. I highly recommend Ren He Hotel as the location is amazing. I booked the room with the lake view and the view is worth every dollar. Will come back to this hotel again when I'm back here in Hangzhou! Thank you to all the staff for the great service and help!
Översätt
Svar från boendet: Distinguished guests: Hello! Thank you very much for choosing to stay in Renhe Hotel, and thank you for your recognition of our cost performance. After reading your comments and ratings, we not only feel your affirmation to us, but also feel your high expectations for us. We still have great efforts and room for improvement. We will continue to work hard and live up to your expectations. I wish you a happy life.
Cyel Auza
Deluxerum i queensize
Bodde på nov. 2024
Par
4 recension
10.0/10
Enastående
Publicerades 23 dec. 2024
Super strategic location. A few steps away from West Lake. Though we find some challenge finding. But no worries, just loom for Honeymoon Dessert store and there is an alley to access the frontage of hotel. Good food, good location, clean and comfotable rooms!
Översätt
Svar från boendet: Dear guests, hello, welcome to Hangzhou Renhe Hotel. Thank you for taking the time to give us an evaluation. It is the responsibility of every employee to provide a home-away service for every visitor and guest. Thank you for your support and encouragement. I hope you and we can become good friends. Good word-of-mouth comes from sincere service. Your affirmation is our motivation to make persistent efforts. I look forward to your stay again. I wish you a happy life and good health!
CHONG NYONG THUNG
Familjerum med utsikt
Bodde på nov. 2024
Familj
2 recension
10.0/10
Enastående
Publicerades 20 dec. 2024
Fantastic hotel. Very convenient to everywhere. Shopping and west lake is just around the corner. They provide tour which is a plus. All staff are friendly and accommodating. If I ever revisit. I will stay again. Thank you!
Översätt
Svar från boendet: Dear guests, thank you for choosing to stay at Renhe Hotel in Hangzhou and taking the time to give the hotel favorable comments. Your satisfaction is what we have been pursuing. I hope you can continue to support the hotel, look forward to your stay again, and wish you a happy life!