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Verifierade recensioner
Läge och interiör4.6
Bekvämligheter4.6
Service4.6
Renlighet4.7
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Niaani
Superior-rum i queensize
Bodde på jan. 2025
Ensamresenärer
25 recension
4.7/5
Otroligt
Publicerades 10 mars 2025
Enjoyed my stay here.
Clean and well designed room. Only disappointed that the rooms are smoking and can be smelling like cigarettes.
Översätt
Svar från boendet: 尊敬的客人:您好!非常感謝您選擇下榻杭州蘭卡酒店,同時也感激您對我們房間乾淨整潔及精美設計的認可,這是我們團隊一直努力維護的標準。對於房間存在可吸煙及煙味問題,我們深表歉意。您反饋的情況對我們十分重要,我們已着手優化管理措施,對房間進行更深度的除味處理。期待您再次光臨,相信我們會為您帶來更完美的體驗,屆時定讓您滿意!若您後續有任何需求,歡迎隨時聯繫我們,祝您生活愉快!
Gästanvändare
Superior-rum i queensize
Bodde på apr. 2024
Familj
3 recension
2.5/5
Publicerades 7 apr. 2024
The hotel is near to the metro station, and is very quite. But the entire outlook of hotel is nothing like the video shown, so don’t be fooled by the promotion video. For the hotel facilities, although it is told that the hotel has a gym room and laundry room, actually there is only 3 exercise machines( running trail, cycling) and 2 washing machines, both in the same room. The check in procedure is a bit slow and there is no views outside of the window, only a plant which is dying. The hotel is completely overrated, the sound proofing is so bad that I can hear upstairs flushing toilet and next door chatting, people shutting their doors.
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Översätt
Svar från boendet: 尊敬的賓客,您好!非常抱歉沒能讓您有一次滿意的入住體驗,您提出的寶貴意見我們非常重視,並會將您的意見反饋到各部門並及時做出調整,我們會改正我們的不足,期待您的下次光臨,為您提供更周到的服務
BSena
Superior-rum i queensize
Bodde på mars 2024
Familj
4 recension
5.0/5
Enastående
Publicerades 10 mars 2024
The hotel was a lovely place. We quite liked the restaurant which was pleasing to the eye. Their afternoon tea could improve. Otherwise I think it was value for money. The room was spacious and the bed was comfortable.
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們酒店的青睞與喜愛!您的支持與鼓勵,是我們前進的最大動力。蘭卡酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的需求。期待您的再次光臨!
Viktoria Radnaeva
Superior-tvåbäddsrum
Bodde på okt. 2024
Ensamresenärer
79 recension
5.0/5
Enastående
Publicerades 7 jan. 2025
Clean nice hotel in the downtown of Hangzhou
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們酒店的青睞與喜愛!您的支持與鼓勵,是我們前進的最大動力。蘭卡酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的需求。期待您的再次光臨!
Rebecca
Superior-rum i queensize
Bodde på jan. 2024
Ensamresenärer
2 recension
5.0/5
Enastående
Publicerades 27 jan. 2024
I stayed here for a few nights and was very impressed! The rooms are gorgeous, clean and the staff are friendly.
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們酒店的青睞與喜愛!您的支持與鼓勵,是我們前進的最大動力。蘭卡酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的需求。期待您的再次光臨!
Gästanvändare
Duplex Suite - 2-Bedroom
Bodde på dec. 2023
Familj
14 recension
4.7/5
Otroligt
Publicerades 1 jan. 2024
The rooms are very massive which was a huge bonus for my family of four. It was also very nice that they came with afternoon tea breakfast . There was an ample amount of food at breakfast--we did not leave hungry. The location is convenient because the subway is a quick walk. We would definitely stay here again.
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們酒店的青睞與喜愛!您的支持與鼓勵,是我們前進的最大動力。蘭卡酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的需求。期待您的再次光臨!
Gästanvändare
Superior-rum i queensize
Bodde på nov. 2023
Res med vänner
13 recension
5.0/5
Enastående
Publicerades 26 nov. 2023
Friendly reception. Check in/out with no problems. Room had everything you usually need. Felt comfortable!
Översätt
Svar från boendet: Dear Guest,Thank you for taking the time to share your experience at LanKa Boutique Hotel Hangzhou. We are delighted to hear that you had a pleasant stay with us and found our staff friendly, and your room comfortable with everything you needed.We value your feedback and appreciate your kind words. Your satisfaction is our top priority, and we will continue to work hard to maintain the high standards of service and facilities we provide.Thank you again for your review, and we hope to welcome you back to LanKa Boutique Hotel Hangzhou in the future.Best Regards,LanKa Boutique Hotel Hangzhou
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B_inC
Superior-rum i queensize
Bodde på nov. 2023
Res med vänner
12 recension
4.7/5
Otroligt
Publicerades 19 nov. 2023
We had a lovely stay at the hotel. The location was what we needed for our purpose to our visit in Hangzhou.
We didn’t have breakfast at the hotel but I’ve heard that it’s very Chinese and not so much Western food available.
Översätt
Svar från boendet: Dear Guest,We are so pleased that you had a lovely stay at our hotel. We are delighted that our location met your needs during your visit to Hangzhou.We would also like to share that we do offer a breakfast menu, but understand that you may not have had the opportunity to experience it during your stay. We can assure you that our breakfast menu is a unique blend of traditional Chinese cuisine and Western options, providing a diverse range of choices to suit different tastes.Thank you for your positive feedback and we hope to have the opportunity to welcome you back in the future.Warm regards, Hotel Team
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懒洋杨
Superior-rum i queensize
Bodde på jan. 2024
Ensamresenärer
5 recension
5.0/5
Enastående
Publicerades 26 mars 2024
nice hotel. they also provided self service laundry
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們酒店的青睞與喜愛!您的支持與鼓勵,是我們前進的最大動力。蘭卡酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的需求。期待您的再次光臨!
Gästanvändare
Superior-tvåbäddsrum
Bodde på okt. 2022
Annat
2 recension
5.0/5
Enastående
Publicerades 23 okt. 2022
jiudianhuanjinghenhao
Översätt
Svar från boendet: 尊敬的賓客,您好!感謝您對我們酒店的青睞與喜愛!您的支持與鼓勵,是我們前進的最大動力。蘭卡酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的需求。期待您的再次光臨!
Svar från boendet: 尊敬的客人:非常感謝您選擇下榻杭州蘭卡酒店,同時也感激您花費時間分享瞭如此細緻的入住反饋。很遺憾此次入住沒能讓您擁有滿意、舒適的體驗,我們對此深感愧疚。酒店臨馬路,過往車輛的噪音確實是我們一直在努力攻克的難題。接下來,我們會安排專業人員全面檢查門窗的密封性,必要時更換隔音效果更好的材料,盡最大努力降低外界噪音對您休息的影響。關於第一間房出現奇怪聲音以及空調噪音大的問題,我們已安排維修團隊對所有客房進行逐一排查,詳細檢查房間的各類設施,對有問題的設備及時維修或更換,保證後續客人不會再遇到類似困擾。同時,我們也會加強客房預檢查工作,爭取在客人入住前就解決這些潛在問題。我們深知自身存在不足,也在持續不斷地改進和完善。您的反饋是我們前進的動力,期待未來有機會再次接待您,屆時我們一定用全新的面貌和更優質的服務,讓您看到我們的努力與改變,為您帶來滿意的入住體驗。