FanChoo Designer Hotel

This is a new hotel is a new tower so it does not feel old or dated. The decor is quite stylish and the reception desk were extremely helpful and professional with our early check in request and the switching rooms because the first two rooms we checked smelled of cigarettes. The robot delivery to your room for items such as takeout was a novelty we enjoyed. There were however a few things which took away from it being a truly world class 5 star hotel. Minor inconveniences: - The shower had a small leak every time we used it. The plumbing for the whole hotel seems to have not been to a good standard as evidenced by other reviews and the amount of new plumbing sealant applied to the sink - The amount of light switches and their placement. Some buttons didn’t work and some of the English labels did not correspond to their actual use. Major inconveniences - The cigarette smell in the first two rooms we checked. Cigarette smoke also leaked into our room in the mornings from neighbouring rooms. If you’re not going to enforce your no smoking policy then I suggest creating separate floors for smokers and non smokers - The quality of the bed was not 5 star. It was way too soft and sunken and reduced our quality of sleep - The hotel management should not pressure their staff to request guests write 5 star reviews. Chasing your guests on WeChat to ask for reviews is in no way professional I would suggest to the hotel management that they take their staff on a “work study” trip to the IFC Residence in Shanghai to learn how to accomplish true world class 5 star professionalism. The staff there don’t bother you unless you need them and I would happily write them a good review without being prompted.

双人下午茶: The afternoon snack was very nice . We Also had late evening snack which was my very first time and no where else have such service ! great dinning experience. 早餐: The breakfast was very good. 设施：The room was specious ,the room tempreture and lighting was very good. 卫生：Very clean . 环境：Great River view and room has great mirrors. 服务：Very very welcoming and helpful staffs. From the front desk to house keeping and restaurants, everyone were smiling and welcoming, well dressed and just professional ! Definitely coming back 😊

Best place to stay in city , really amazing stuff and good hospitality , thanks a lot guys

As per hotel facilities given is expensive. Breakfast was western as well and nice

真的體驗極佳 本次入住的這家新酒店，整體感受出眾。是一家新開的酒店，住宿環境整潔舒適，硬件設施配置高端，品質在線，床非常軟，枕頭也是硅膠和羽毛都有。 早餐品類豐富，口味上乘，能滿足不同需求；辦理入住時還贈了新鮮水果，細節處盡顯貼心。 頂層酒吧是我的最愛，酒水品質出眾，調酒師書遠專業素養很高，調製的飲品口感極佳，還熱情招待了兩杯shot。酒店經理温總是温州人，待人温文爾雅、熱情周到，且十分體貼，個人氣質出眾。頂層書房設計感極強，空間氛圍舒適，兼具實用性與美感。 健身房洗衣房都是高配，體驗感真的非常非常不錯 下次來杭州，這家酒店會是我的首選！

酒店設計和衞生都很好，很有特點，值得推薦。