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Verifierade recensioner
Läge och interiör8.9
Bekvämligheter8.4
Service8.9
Renlighet8.8
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Negativa recensioner(37)
kageyamaheekish
Standardrum (2 sängar)
Bodde på mars 2025
Annat
2 recension
9.0/10
Utmärkt
Publicerades 27 apr. 2025
Excellent location! Friendly front desk and spacious room.
Översätt
Svar från boendet: Dear guest, thank you so much for your kind words! A prime location, friendly front desk staff, and spacious rooms are what we strive to offer. Your recognition warms our hearts and gives us the motivation to keep going! We look forward to seeing you again and continuing to provide you with a high-quality stay experience!
Anonym användare
Standardrum (2 sängar)
Bodde på sep. 2024
Res med vänner
14 recension
3.0/10
Publicerades 9 nov. 2024
Front desk staff are not welcoming especially the male staff who is very grouchy.
Hotel is very old and have very unpleasant smell along the corridors and room. It is located at a old railway station and metro station which is quite far from the high speed station.
There are food stalls opposite the hotels where the train station is.
You have to pay to use the washing machine and dryer which is located at the 10th floor.
Tea that is in front of the receptionist are not refilled and is only available in the mornings.
I definately won't be staying in this hotel again if I go to Hangzhou.
Översätt
Svar från boendet: Dear Guest, Hello! Thank you very much for choosing to stay at Zhejiang Railway Hotel and sharing your accommodation experience with us. Regarding suggestions, we will pass them on to the relevant departments for improvement and enhancement. The hotel offers a variety of room types, and we recommend you to try the renovated rooms in the South Building, where all the facilities are brand new and will surely make you more satisfied. We sincerely look forward to your next visit!
Alex the wanderer
Superior-enkelrum
Bodde på mars 2024
Ensamresenärer
79 recension
8.0/10
Mycket bra
Publicerades 4 apr. 2024
The staff was very polite and spoke decent English. Location is super convenient if you are arriving at Hangzhou railway station. Pleasantly surprised and most likely will stay here again.
Översätt
Svar från boendet: Distinguished Guests: Hello! Zhejiang Railway Plaza Hotel has a superior geographical location, warm and comfortable and clean check-in environment, and provides dedicated personalized service, which has been well received by many guests. All staff of the railway building sincerely invite you to come again! Have a nice life!
Svar från boendet: 尊敬的賓客:您好!非常感謝您對我們酒店的支持,我們始終相信好的口碑一定是從客人最真誠的滿意度推薦出去的,同時我們也很榮幸能為您提供最優質的服務。希望您無論商務出差或是旅行都會再次選擇我們酒店!真誠期待您的再次光臨!祝您生活愉快!
Isabela Beatrix
Standardrum (2 sängar)
Bodde på mars 2024
Res med vänner
4 recension
8.0/10
Mycket bra
Publicerades 4 maj 2024
The location is the most superb for this hotel, it’s near train and subway station so it’s very easy to get around. There are a lot of stores and restaurants around the hotel. The room was really wide.
Översätt
Svar från boendet: Distinguished Guests: Hello! Thank you for choosing to stay in Zhejiang railway building and share your experience! Our hotel location, convenient transportation, we will continue to strive for you and all guests to provide a better check-in experience! Strive to make every guest happy to come, satisfaction and return, sincerely look forward to your visit again! Have a nice life!
Anonym användare
Superior-tvåbäddsrum
Bodde på nov. 2023
Familj
3 recension
8.0/10
Mycket bra
Publicerades 6 feb. 2024
Location is great. Near to the train station and convenient
Översätt
Svar från boendet: Dear guest: Hello, thank you for your feedback. Your satisfaction is the greatest encouragement for our work. The hotel is located at Hangzhou Station, quiet amidst the hustle and bustle, with zero distance between Hangzhou Railway Station, Metro Line 1, and Line 5. I am glad to receive your recognition, and we will continue to work hard. We look forward to your visit again. Wishing you good health and a happy family!
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住我們的酒店,並對此次入住經歷給予如此細緻的評價!我們很榮幸能在五一假期為您提供服務,且您對酒店的地理位置、性價比、隔音效果、空調和熱水設施等方面給予了肯定,這讓我們倍感欣慰。對於屋內設備老舊的情況,我們也深知有待改進,目前已在逐步規劃對設施設備進行更新升級,希望未來能為您提供更優質的硬件體驗。關於退房當天早上淋浴室出現蟑螂(“大強”)的問題,我們深感歉意,這確實給您的入住體驗帶來了不愉快。雖然南方氣候因素可能增加了此類情況出現的概率,但這絕不是我們可以忽視的理由。我們已通知專業的消殺公司加強對酒店進行除蟲處理,加強日常的衞生管理和檢查,以杜絕此類情況再次發生。能讓您連住三天是我們的榮幸,很遺憾因為這個小插曲影響了您原本完美的體驗。希望您能給我們一個機會,再次為您提供更優質、更舒適的服務。期待您的再次光臨,祝您生活愉快,旅途順遂!
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇入住浙江鐵道大廈城市廣場大酒店,並抽出時間反饋真實體驗!對於此次入住過程中因房間設施陳舊、洗浴設備故障及衞生問題給您帶來的不便,我們致以最誠摯的歉意!您提到的洗浴設施故障問題,我們已督促工程部全面排查所有房間設備,加快老舊設施更換進度;同時,客房部將嚴格優化清潔流程,加強衞生巡檢力度,確保每間客房達到更高標準。您的意見是我們改進的重要方向,目前酒店已將客房翻新改造納入重點計劃,力求從硬件到服務全面升級。再次感謝您的包容與監督,祝您生活順心,期待未來以全新面貌迎接您!
Svar från boendet: 尊敬的賓客:您好!非常感謝您的入與評價!我們很高興您對酒店的地理位置、價格合理性以及交通便利性表示認可。您提到酒店靠近火車站,且在清明節期間價格沒有大幅漲價,這些都是我們一直努力保持的優勢。關於您提到的酒店設施老舊的問題,我們深表歉意。作為一家老牌酒店,我們深知設施維護與更新對客人體驗的重要性。目前,我們已有相關的裝修計劃,並將持續關注設施的維護情況,確保為客人提供舒適便捷的住宿環境。再次感謝您的寶貴意見,我們將以此為契機,不斷提升服務質量,完善設施設備。期待您的再次光臨,希望下次能為您帶來更加滿意的體驗!祝您生活愉快!
Svar från boendet: 尊敬的賓客:您好!感謝分享如此真誠的入住體驗!您對酒店交通便利性與性價比給予認可,我們倍感振奮!同時,對於衞生間噴頭損壞、浴缸使用不便的問題,我們深表歉意。目前工程部已對客房衞浴設備開展檢修。您的每一條反饋都是我們改進的方向,期待以更完善的設施與服務,再次為您帶來舒適難忘的入住!祝您生活愉快,萬事順心!
Svar från boendet: 尊敬的賓客:您好!非常感謝您選擇我們的酒店並留下如此中肯的評價!我們由衷高興酒店的性價比、隔音效果、地理位置以及服務都能獲得您的認可。尤其在您出差的疲憊旅途中,能夠為您提供一個舒適、便捷的休憩之所,讓我們倍感欣慰。隔音玻璃的出色表現和前廳團隊的貼心服務,是酒店一直以來的驕傲,我們也會持續優化設施,確保每一位客人都能享受到寧靜與舒適。對於您提到的設施稍顯陳舊的問題,我們已記錄在案,並將持續投入進行改善,力求為每位客人提供更加優質的住宿體驗。再次感謝您的支持與厚愛,您的滿意是我們最大的動力!期待未來能再次為您服務,祝您生活愉快!