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Verifierade recensioner
Läge och interiör4.7
Bekvämligheter4.6
Service4.7
Renlighet4.7
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Supattana
Rum med två sängar
Bodde på feb. 2025
Ensamresenärer
8 recension
4.5/5
Utmärkt
Publicerades 13 mars 2025
I love the location, near metro and Xihu lake. The breakfast line is fantastic.
Översätt
Svar från boendet: 從陌生到熟悉,就是這麼簡單而美好,能夠讓您選擇我們是一種幸福。路漫漫其修遠兮,吾將上下而求索,我們會繼續努力噠~
Gästanvändare
Double Room A
Bodde på jan. 2025
Ensamresenärer
3 recension
5.0/5
Enastående
Publicerades 9 mars 2025
The location is very convenient, the service is excellent, and the room is very clean!!
Översätt
Svar från boendet: 讓您聞到空氣中的浪漫,讓您看得見小如的細心,讓您每次呼它的時候,它能立馬出現在您的身邊,這就是緣分,緣分到了,擋也擋不住,小如也會無時無刻 出現在您的身邊,陪伴您到永遠!
Gästanvändare
Double Room A
Bodde på nov. 2024
Par
3 recension
3.5/5
Publicerades 9 jan. 2025
Is near to train station. Walk distance. However, the room is relatively small as well as the bed is small. This room type we book is also no window. But the counter arrange us a room with a small window. But the location is great as is very near to 西湖.
Översätt
Svar från boendet: 親愛的家人:首先感謝您的入住和點評,非常抱歉沒能帶給您百分百滿意的入住體驗,小如家坐落在寸土寸金的市中心西子湖畔邊,在入住期間,您有任何問題可以聯繫小如家24小時值班人員;另外小如家有好幾種房型,相信總有一款是適合您的哈;再次感謝您的入住,
Eepybear
Queensize-rum i business-klass
Bodde på dec. 2024
Par
5 recension
5.0/5
Enastående
Publicerades 5 jan. 2025
Great location. The city is amazing but you can kind of hear the traffic outside when you sleep
Översätt
Svar från boendet: 感謝點評!點評的很認真、詳實,我們的很多用心細節,衹有去真實去體驗了才會發現,小如一直在堅持做的就是讓客人的體驗感更有驚喜、更温馨、更實用、更舒適。您到來,也給小如帶來了很多歡樂,看到您的5顆星星,我們每一們員工都很高興。希望下次再見到您們全家來到如家!
Gästanvändare
Familjerum
Bodde på feb. 2025
Familj
2 recension
4.7/5
Otroligt
Publicerades 28 mars 2025
All is good, nice staff but I have to walk 1/2 stairs to my room quite diff with large luggages and no fridge in room.
it's a perfect n truly friendly hotel for all travellers to book into this lake side hotel .especially front desk are very politely helpful. strongly recommended tqtq Mr 申 in all his efforts to bring back my mistaken n exchanged luggage. thumbs up to him
Översätt
Svar från boendet: 非常非常感謝小主的好評,小如相信生命中的每一次的邂逅都極為不易,很高興能帶給您美好的入住體驗,小如是有温度的酒店,希望每一位來如家的朋友都能感覺到鄰里般的温暖及舒適,小如歡迎您來,更喜歡您再來,風裡雨裏小如等您呦。
Terence
Double Room A
Bodde på feb. 2025
Par
2 recension
4.5/5
Utmärkt
Publicerades 17 mars 2025
Excellent hotel in an excellent location! From the lobby, turn right, turn left then turn right. Walk past a KFC and a bakery, go in, there's a cheap canteen type restaurant. Excellent hot food there.
Översätt
Svar från boendet: 非常非常感謝小主的好評,小如相信生命中的每一次的邂逅都極為不易,很高興能帶給您美好的入住體驗,小如是有温度的酒店,希望每一位來如家的朋友都能感覺到鄰里般的温暖及舒適,小如歡迎您來,更喜歡您再來,風裡雨裏小如等您呦。
Xin Ying
Rum med två sängar
Bodde på feb. 2025
Familj
9 recension
5.0/5
Enastående
Publicerades 18 mars 2025
Ideal location right at the shopping street and also near to west lake.
Hotel staff is very attentive and helped us to carry our luggages to room.
Pick up and drop off could be a little difficult especially at night when they closed the road to hotel. Hotel has 2 entrances, one in a small alley, another one facing the main road but you will have to climb some stairs and take lift to reach the lobby.
Certain hotel rooms may not be accessible by lift, you will still need to climb some stairs.
Översätt
Svar från boendet: 非常非常感謝小主的好評,小如相信生命中的每一次的邂逅都極為不易,很高興能帶給您美好的入住體驗,小如是有温度的酒店,希望每一位來如家的朋友都能感覺到鄰里般的温暖及舒適,小如歡迎您來,更喜歡您再來,風裡雨裏小如等您呦。
Preeyanut
Double Room A
Bodde på aug. 2024
Res med vänner
37 recension
5.0/5
Enastående
Publicerades 5 sep. 2024
The hotel is in a city you can shopping the lake behind the hotel and so many restaurants around vary convenient. The room might be little more but overall love it . 
Översätt
Svar från boendet: 謝謝您的五星好評,您對我們的認可像春風、像清泉、像陽光,輕輕佛過我們的心田,我敢斷定您是一位心細如髮,熱愛生活的人,您用星星記錄下了您眼中的美,並且和所有的人分享這份美!如果生活是一首詩,那麼您就是那寫詩的人
Jasonmania
Familjerum
Bodde på nov. 2024
Par
2 recension
4.2/5
Mycket bra
Publicerades 28 dec. 2024
Walking distance to West Lake and YinTai
Översätt
Svar från boendet: 感謝您如此用心的五星好評,比心!當您踏進我們酒店的那一刻起,您便踏入了我們的心裏。我們會竭盡所能為您提供更貼心的服務。您開心,我們就開心,希望您可以把這裏當做您第二個家,期待您常回家看看哦!
Hansen
Double Room A
Bodde på jan. 2025
Familj
2 recension
4.5/5
Utmärkt
Publicerades 5 mars 2025
I recently had the opportunity to stay at this hotel, and overall, it was a pleasant experience. The location is undoubtedly one of its strongest assets, as it is strategically situated near the picturesque West Lake. This made it incredibly convenient for sightseeing and exploring the area, which was a major highlight of our trip.
However, I must mention that the room we stayed in was somewhat smaller than anticipated. While it was clean and well-maintained, the limited space did make it feel a bit cramped, especially for longer stays or when traveling with more luggage.
On a positive note, the hotel staff were exceptionally helpful and accommodating. Despite some language barriers that made communication a bit challenging, they went out of their way to ensure our comfort. They were attentive to our needs and made sure we had a comfortable stay, which we greatly appreciated.
In conclusion, while the room size was a slight drawback, the hotel's prime location and the exceptional service provided by the staff more than made up for it. I would recommend this hotel to travelers who prioritize convenience and excellent service, especially those looking to explore the beautiful West Lake area.
Nice location, friendly staffs. I would recommend this place. Lots of f&b outside the hotel.
Översätt
Svar från boendet: 致幸福的客官,感謝您對小如的喜愛,我們會繼續努力下去,為更多的家人們熱情服務,讓大家都感受到家的温暖。小如一直致力於提供高設施和高品質服務!您的滿意就是對小如最好的鼓勵!也希望您能繼續支持小如。您有空了就常來看看西湖,喝喝茶,看看書,聽聽音樂。真誠歡迎親再次來小如做客哦!
Patrick Maximilian
Queensize-rum i business-klass
Bodde på dec. 2024
Par
12 recension
5.0/5
Enastående
Publicerades 7 jan. 2025
Very convenient location right at the West Lake shopping street. Amazing cultural experience and very helpful staff.
Översätt
Svar från boendet: 感謝親親的點評! 您的滿意就是小如最大的動力, 您的鼓勵就是小如能量的源泉, 您的青睞就是小如前進的朝氣, 千言萬語匯成一句話, 感謝您的對如家精選酒店的支持!酒店緊鄰銀泰購物中心,湖濱步行街與西子湖畔吃喝玩樂非常便利哦!期待您的下次光臨呦!
The location was impeccable, right in the midst of the most vibrant area full of shoppings. Counter staffs were helpful.
Breakfast was quite terrible. All in all I had a rather ok stay thru my time there. However on my last day before checkout I notice a bed bug or the comforter and I came back home with both my legs full of bites.
Översätt
Svar från boendet: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。小如家的床品均是有資質洗滌公司進行嚴格高温消殺後使用的哦,現在正值夏季,西湖邊有很多漂亮的花草,特別是傍晚的時候西湖散步一定要做好防蚊措施哦,期待再次光臨,回覆人:努力中的小如