Hanoi Center Silk Classic Hotel & Travel

Great location, situated in the middle of the old quarter, this place is walking distance to many sight seeing spots, cafes, bars and food places. There’s also a handy Circle K mini mart conveniently located just along the road, a few seconds walk away for any snack and drink needs. I cannot fault the staff at this place, their service was great and they were extremely attentive, communicating pre-arrival and helping us to organise airport transfer when checking-out. The lobby and dining area are also decorated very nicely, providing a nice welcome to the hotel. As for the rooms, the cleanliness was not to a great standard. The shower grout and tiles are covered in mould and shower head was extremely dirty. Our air-con also kept intermittently going off and we kept having to reset by removing and re-inserting the room key. I also did not realise when booking that this hotel offered rooms with no window, which is unfortunately what we landed with given our late check-in when arriving to Hanoi. If I had known this was a possibility, I would have paid a bit extra to ensure we had access to a window and fresh air or alternatively chosen another hotel. The hotel was pretty cheap, but even in terms of value for money I would have expected a better standard of cleanliness in the bathroom and access to a window. Some areas definitely need a little bit of TLC.

Fantastic stay at this hotel. We had booked for 4 nights and the staff couldn't have been more accommodating. Aiki greeted us and gave us extensive information on things to do around the area and couldn't have been more lovely every time we returned back to the hotel. Checking in on how our day was etc. The rooms were spacious and clean. Our rooms were tidied and fresh towels every day. Rooms are alike to the pictures online. Hannie and Xenia on reception were lovely and were great in organising travel to the airport after our stay. The other evening staff were so lovely when we had a little problem with our aircon, they done everything to get it fixed. All in all a brilliant hotel in the heart of the old quarter. Close to all amenities and super lovely staff.

Stayed here for nearly a week using it as a base for trips to nearby region. Loveliest staff always made our return special. Used their trips and really enjoyed them all. Ha long bay 4* was lovely! Felt like royalty. Ninh binh was packed (day trip) but overall really enjoyed and would recommend! Sapa was beautiful- hotel were amazing when we had an issue with our bus! And these tours all had vegan options. Overall loved our stay at the hotel- lovely hotel, great location and upgraded us when they could. And will definitely return whenever we’re in Hanoi in the future!

Stayed on two separate occasions during our time in Hanoi. Great value for money and the staff couldn’t be more helpful and friendly. Great location too within the old quarter. Option for breakfast but also provide free water and snacks on a daily basis

Had such a great stay! The staff are extremely helpful and booked us a spot (very last minute) and pulled some strings to get us on Ha Long bay cruise with the best room. Organised everything for us, transfers to airport afterwards even booked our flights etc and was so accommodating. Went above and beyond. The room at silk centres was very clean and great value for money and perfect location close to lots of food, clothes, activities etc.

An uncomfortable stay and the worst experience ever in my travels. Weak wifi connection- I informed the Receptionist but no fix in my 5-day stay, I had to work in a coffee shop outside. Thin wall and poor soundproof so I could hear all the noise outside, even the room maids, they laughing, and talkative. The hot and empty minibar is provided. The bedsheet did not change during my long stay. Dirty flip-flop. The bellman, tour desk staff, and receptionist can play games with loud music and even they could bend down and take a nap during their working time. Certainly I will not comeback and not recommend this hotel to any travelers.