Hoang Gia Hotel Ha Noi Capital

The apartment is well-maintained with beautiful details. The balcony is perfect for relaxing. Staff were extremely polite and professional.

Everything was perfect, from the furniture to the service. The balcony was spacious and airy—great for relaxing. Staff were friendly, helpful, and always smiling.

Our family booked 1room and wanted to stay tgt for 3person. Unfortunately, they didn’t allow us to stay x3 pax in one room even though we are ok to pay extra. They gave us 4person room and asked for 700,000 extra dong for 1night + what we paid at previous booking which is very expensive. The staff from reception counter do not speak English and he can’t use English translation app as well. The staff used vietnam to chinese app but we can’t speak Chinese so it was very troublesome to communicate with them. Some more, we was late to check out for about 2-3hrs and we need to pay for extra 1090,000 dong for late check out. We have traveled to Vietnam and stayed many hotels but none of them were like that. Other hotels were very flexible, patient and kind and they tried to adjust with the customer needs. Very disappointed with the hotel and service.

The hotel is very beautiful, luxurious, clean rooms, 2-star standard. The staff is enthusiastic. The price is reasonable, I think this is also a great choice compared to the general level.

I quite like the service here, the room is beautiful, spacious and fully equipped. Convenient transportation and delicious food

Quite a neat and quiet place. All is good except for the fact that its a bit far from airport and comunication in English is almost a big problem.