Hanoi Emerald Waters Hotel Valley

Our stay was exceptional and thoroughly enjoyable. The hotel was quiet, clean, and the staff were consistently friendly, flexible, and patient. Special thanks to Justin, Henry, Tracy, and Grace for their invaluable tips on nearby attractions. The hotel was also incredibly accommodating, allowing us to enjoy a hot shower even after check-out or before check-in. The hospitality truly went above and beyond! Breakfast was great, offering a wide range of options, including both local cuisine and Western-style dishes, with vegetarian options available as well. The hotel’s location was ideal, within walking distance of shopping areas, food streets, and Hanoi’s Old Quarter. We truly appreciated the warmth and friendliness of the staff, and I look forward to returning for another visit.

We booked this as it allowed early check in 1pm - very welcome after a long flight to Vietnam. Follow a colorfully painted corridor into a stylish foyer where you are greeted by wonderfully friendly and helpful staff. Loved the decor of the room, and because rooms are enclosed, well away from the street - the room has very quiet. With small window into internal space, natural lighting was limited but that meant we had excellent sleep! It supplied a great breakfast just across the road at other Emerald Water hotel the following morning. It is handly located in the Old Quarter and near Hoan Kiem Lake. Highly recommend it.

We were a group of couples. Great Location walking distance from the main attractions in the old city. The most friendly staff I have come across in all my travels. Very friendly, respectful, and helpful. They are always there to help no matter what time you call. The rooms were clean and comfortable. We stayed for 2 nights here and did a lot of tours in the city and a boat cruise in Ha Long Bay. All booked through the hotel, and all was superb. Special thanks to Grace and the reception staff! Definitely recommended for tourists!

I’m a little late with this review, but I really wanted to take a moment to thank everyone at the hotel. From the moment I walked in, it felt like I was coming home. The warmth and genuine care from the staff truly touched my heart, making my stay unforgettable. The rooms were cozy, the bed felt like a dream, and everything was spotless! I can’t wait to come back and experience this wonderful place again. Highly recommend! Thank you 😊 🫂🙏🏼

Grace and Justin went above and beyond in helping us with our pre, during & post stay. Hotel is great, rooms are to a high level and very comfortable. Hotel is very clean. Breakfast is superb and located across the road in yhebsister hotel. location is very close to lake & other attractions. I've stayed in a lot of places and it's not often I say - Highly recommended!!!!

Last August we were in this hotel and we can only say good things about it. Very attentive and very efficient staff, the rooms are very clean and spacious, very good and plentiful food, My wife broke her leg on a trip to Sapa and when we arrived we already had crutches ready, and all the facilities and care possible. We felt very comfortable at all times. Without a doubt, if we return to Hanoi we will repeat the hotel.

I had an incredible experience staying at Hanoi Emerald Waters Hotel Valley. It was, without a doubt, my best stay in Vietnam. Justin, Teddy, and Grace are exceptionally friendly and helpful, always greeting you with a smile. Justin is particularly attentive, offering the best recommendations for local restaurants and activities. They all speak excellent English and were more than willing to book activities or translate for me, as I don't speak Vietnamese. They are extraordinarily accommodating and will go above and beyond to ensure your satisfaction. Hanoi Emerald Waters Hotel Valley is a 4-star hotel that offers the services of a 5-star establishment. The breakfast is also fantastic, featuring a variety of options from local cuisine to Western-style dishes, with vegetarian choices available as well. As a solo female traveller, I truly appreciated their warmth and friendliness, and I look forward to returning with my family.

We twice stayed at Emerald Waters hotel and loved it. The staff (especially Grace and Justin) were so friendly and helpful. They treated us like royalty 😀 and their service was exceptional. Would highly recommend this hotel if you are going to Hanoi.

This is my 1st Hanoi trip. I was greeted me with a big smile when I checked in. The front desk team also shared their recommendations for food/restaurants and money exchange to get me started. The hotel entrance is a small alley way with wall arts, it made the experience more exotic and memorable. The room is cozy like other hotels in Old Quarter but you have everything You need. The location is top notch, I walk everywhere which means more opportunities to observe local people and their daily lives. I stayed before and after Ha Giang Loop trip, and they store my luggage while I was away. This made the logistics easier and less thing to worry. Will stay here when I return next trip.