Hanoi Calido Hotel

The staff are accommodating and helpful!! Though we have some issues with the air-con and the hot shower they fixed it right away!!

This hotel has serious potential. All of the receptionist had great customer service with a smile. They are in a prime location. They lost points with me due to the tv not working. Room has a display of a nice looking 50 inch tv which is their just for appearances as well as the house keepers. They either need to look at the personal or revamp their protocol. They wouldn’t change the sheets after being pulled off the bed for new ones. Never gave shower gel or shampoo even after placing the empty bottles where they could be easily be seen as empty.

The hotel is good, in the very center of the old quarter, there are 24-hour shops (Circle K) and proven good restaurants around (MET). The staff is very friendly. For breakfast, they offer one of three dishes: fried eggs, a pancake with banana and traditional Vietnamese noodles or soup (changes from day to day). Also we ordered a transfer to and from the hotel, everything went well. But there are small ants all over the room, especially on the bed. There are a lot of them. If you leave an ice cream package near the trash can overnight, be prepared to find it full of ants in the morning. These ants also bit me several times. This is what spoiled our stay at the hotel. Also, despite the newness of the room stock, almost all the plumbing is in unwashable stains. Also, be prepared that the tour bus will not be able to enter the hotel street, it is very narrow. Despite all the advantages, I cannot recommend this hotel for accommodation.