Luxe Paradise Premium Hotel Nguyen Khac Hieu

Attention – you’ll get ripped off here! We booked 7 nights at this accommodation but checked out after the first night. Just take a look at the pictures and you’ll understand why. There was mold, stains, and a horrible smell all over the room. The faucet was broken, the cupboards were damaged, and construction work in the neighboring building started at 6:30 a.m., drilling into concrete so hard that the bed was shaking. Shortly after check-in, the hotel staff—who were actually very friendly—had to carry out repairs in our room! A piece of furniture that was about to fall off the wall was glued back in place, and a cupboard door was reattached. When we checked out on the second day because of these unacceptable conditions and asked for a refund for the remaining six nights, things got really unpleasant. Trip.com was on our side and tried for two days to contact the accommodation by phone and email, but without success—even though we sat next to the manager for two hours while he simply ignored the calls. He verbally assured us that he would agree to the cancellation. Only on the third day, after we returned in person, were we able to reach a deal and got refunded for three nights. We still had to pay for the rest. We sincerely hope this hotel won’t scam anyone else. Do not book here!

Good place to stay but cleaning service is a bit poor for us .You need to be Patience. Others are so far ok.

The hotel is located at the dead end of a junction, with limited car access. It is very quiet, and the cleaning staff are adequate.