HERITAGE HAM LONG HOTEL & SPA

I recently stayed at this newly opened hotel and was impressed from the very first moment. The staff were incredibly friendly and attentive, and the room was beautiful, clean, and cozy. The bed was soft and super comfortable. Special thanks to Rosie, a lovely female staff member who was very kind, caring, and always smiling 💕 And also to the young male staff (unfortunately I didn’t get his name) he was so friendly, chatty, and went above and beyond to help with everything. Both of them made my stay extra special! 🥰

I’ve stayed at quite a few hotels in Hanoi, but this one is by far my favourite! Amazing location, close enough to the main spots (10-15 minutes walk) but far enough that you get to see a different, quieter, side to Hanoi. Every part of my stay was thoroughly enjoyable. The staff are amazing... Warm, welcoming, and incredibly professional. Even though the hotel only opened a week ago, the staff are doing a superb job. The rooms and communal spaces are beautifully decorated, spotless, and very comfortable. Breakfast was delicious, and the spa offered excellent value (special thanks to Rae, who was especially helpful and lovely to chat with). Unfortunately, the weather wasn’t ideal, so I didn’t get to try the rooftop pool, but it looked stunning nonetheless 😉 I'll be back again to try it out!

Hotel staff were amazingly helpful and friendly and really went out of their way to help with everything. Special thanks to Rosia and Viet and all the staff who helped to make the experience so memorable and special.

This hotel is quite new. It is located in a good spot and very clean. Breakfast had good western and vietnamese options. Staff were very friendly and warm. With some airport delays we booked a last minute airport shuttle service late at night and the hotel staff were very prompt in organising it. Recommend staying here.

It’s a newly opened hotel. My partner and I noticed a bad smell in the room right after check-in, which turned out to be an issue with the bathroom drainage. The maintenance staff came quickly and fixed it after we reported it to the front desk. Since we were only staying for one night and had to leave the next day at noon, we didn’t ask for any further arrangements. The breakfast was quite good, and the hospitality was warm. Overall, it’s a hotel that meets the basic four-star standard.

ホテルのスタッフは、若い人が多く、ベテランは多くはないようです。しかし、すべてのスタッフが本当に親切で、細かいことまで気配りしてくれます。そして、挨拶を欠かしません。オープンしてまだ歴史は長くないようですが、ゲストを歓迎して、もてなす、という姿勢は、とても素晴らしいと感じました。 ホテルのロケーションは、歩きだと旧市街まで15分程度。夜はすぐ近くに空いている店がなく、少し淋しい雰囲気の場所。最寄りのコンビニエンスは、サークルKで、徒歩5分ほど。 少し残念なのは、設備。エレベーターの内部壁紙は傷だらけ。部屋は、初日は何かケミカル臭(接着剤のような？)がしました。2日目は、気にならなかった。シャワーの水圧温度は良いです。シャワートイレと部屋を別けるドアは両開きドアで、嵌合が良くないため、しっかり閉まらない。また、シャワーの排水が良くない。長時間シャワー浴びていると、トイレ側にあふれそうになる。排水の件は、レセプションスタッフに2度伝えたが、設備担当者に正確に伝わっておらず、改善しなかったので、排水部の蓋を開けて、水を流す必要があった。 2ヶ月前に近くのメリアホテルに宿泊したが、メリアとの価格差は1泊4,000JPY。この品質で宿泊客を増やすには、価格は、メリアホテルより10,000JPY程度安くないと、厳しいと感じた。 経営者には価格改善の努力を期待したい。 最後に、宿泊時に対応してくれた全てのスタッフに感謝を伝えたい。ありがとうございます。とても良い滞在でした。