HERITAGE HAM LONG HOTEL & SPA

All the staffs there are friendly and attentive. Special appreciation to the male front desk staff who greet me on my check-in date with impressively sincere attitude. I arrived earlier than the standard check-in time. The front desk staff served me with a nice glass of drinks and introduce me the local restaurants nearby. On the second day of my stay, there was a water supply problem occured in my bathroom. A young staff called David is helpful and he responded to my problems swiftly. The ommelette served in the breakfast restaurant is awesome. There arent too many choices available in the buffet line but the variety is enough for me.

I’ve stayed at quite a few hotels in Hanoi, but this one is by far my favourite! Amazing location, close enough to the main spots (10-15 minutes walk) but far enough that you get to see a different, quieter, side to Hanoi. Every part of my stay was thoroughly enjoyable. The staff are amazing... Warm, welcoming, and incredibly professional. Even though the hotel only opened a week ago, the staff are doing a superb job. The rooms and communal spaces are beautifully decorated, spotless, and very comfortable. Breakfast was delicious, and the spa offered excellent value (special thanks to Rae, who was especially helpful and lovely to chat with). Unfortunately, the weather wasn’t ideal, so I didn’t get to try the rooftop pool, but it looked stunning nonetheless 😉 I'll be back again to try it out!

Very neat hotel great breakfast good location . Staff very helpful 😁