Bella Rosa Trendy Hotel & Spa

Good hotel in terms of location. It is in the heart of bars, restaurants and spa area. The beer street is a minute or so away. The staff are helpful and friendly. The room I got was very big with two king size beds. It was at the rear of the building so away from the noise. I’d recommend this room if you want a quiet night.

When I check in they cannot find my booking Waited for quite some time for them to verify Even though I got the confirmation to show them

酒店就在老城裡麪，酒店不大但很乾凈整潔，屬於鬧中取靜的，到周邊景點都方便。前台人員態度熱情，給我們準備了摩託車，方便市內旅遊

地點非常好, 但是櫃檯人員操作流程不熟悉，導致讓客人等候半小時浪費時間。

Exceptional service. Our original hotel messed up our booking and had us wait around for hours. We arrived here and was told “you’re room 301, the aircon is on, your door is open and the key is in the room” after travelling for 24hrs we couldn’t be happier. It’s clean, friendly, and on the morning we checked out early the staff got breakfast started early so we didn’t miss out. They even offered to put a breakfast basket together to take for us if we needed anything specific that they hadn’t got ready in time. The location was also perfect for us. Just loved the place. Thank you for making us feel so welcome.

My room on the 5th floor had a spacious balcony. I really liked that because it was unexpected (not the fact it would have a balcony because u booked it for the balcony, but how nice the balcony was going to be). The rooms are a little bit small, but they have everything you would need. The location is excellent, it's right in the middle of the old quarter, nothing is more than a few minutes walking away. But the best thing about this hotel is definitely - the couple of people working the reception during our stay are some of the most helpful receptionist I have ever encountered. They give you shopping tips, call tour agents for you, arrange laundry service, ask about your experiences, etc. really nice and helpful people, and I would love to stay in the hotel again for that alone.