InterContinental Hanoi Westlake recensioner

Amazing view Nice Staff Great Location Good Wi-Fi Good food

A resort hotel. Very clean and tidy. Swimming pools around. Breakfast has a lot of variety. The only thing the bed is very small.

facilities a bit old, but the views and breakfast made up for it.

great service, nice views. Valuable price, will come back again.

Very good stay in Hanoi for business and family travel. Good service and breakfast.

Wonderful stay at the hotel, which is on the lake, on the water. The service was great and thr staff were very helpful. the rooms clean and beautifully decorated. we loved the breakfast, which had great variety of food. the only downside that i can mention and guests should be aware, is that when we left to the airport, it was raining and i coulnt find any  grab taxis. The bell boy offered to call a taxi, the electric one, which to my surprise arrived within 40seconds ( obviously standing close to the hotel ). he showed me the price something over 400k and said extra 20 for airport fee or something. when we arrived to the airport the driver demanded extra 300 000vnd stating i have to pay for the rain! this is a price equivalent to one ride from the hotel. We ended up paying 740 000vnd which is very expensive. So it seems that the bell boys are running a taxi operation to scam the guests, as definitely he knew the driver and he called him for us. Just make sure you leave enough time to get a proper meter taxi. 

Our recent 2-day escape to the Intercontinental Hanoi Westlake (October 4-6, 2025) was an absolute delight, leaving us thoroughly impressed. The excellent service set a high standard that continued throughout our stay. Our room was wonderfully spacious, providing a comfortable and luxurious sanctuary after a day of exploration. The buffet breakfast was a true highlight, a fantastic variety from authentic local Vietnamese dishes to delightful Korean options and classic Western menu– a perfect start to each day. Evenings were magical, especially at the Sunset Bar. We were incredibly fortunate to have clear weather, allowing us to witness breathtaking sunsets over the West Lake from what truly is the best vantage point. It was an unforgettable experience. We also enjoyed a memorable dinner at the hotel Cafe Du Lac Restaurant, where the staff were not only attentive but also generously shared fascinating insights about Hanoi, adding a personal touch to our dining experience. We highly recommend it for anyone seeking an exceptional stay in Hanoi.

The hotel room is spacious and comfy, with a air purifier and a huge walk-in closet. The service is nice and the breakfast is of a wide of variety of food. Spent 3 nights and it was just perfect.

The overwater lake view was interesting as the hotel is suspended above the water. Great and unique views. Breakfast was fantastic. Room was also great and clean. The property is large so you will need to use their golf cart drivers to take you to your room or lobby if it is raining heavy. They were very quick.

The hotel is very good locations and many facilities such as fitness restaurants.

It is a good stay and beautiful environment, especially at night vision

Beautiful hotel with wonderful staff. Breakfast had a great selection!

I recommended this hotel for anyone who wants to visit Vietnam (Hanoi) , every thing is great: location near the hotspot area, breakfast is good, WiFi is available anywhere at the hotel, all staff are friendly and welcoming. Big thanks for Dao Abu ( Travel Desk) who helped me to book my flight and my trip to Halong Bay.

It has a fantastic view from the room, room is very comfortable. Definitely will return the next time.