Solare De Monte Hotel & Spa

Det finns absolut ingen 4-stjärnig standard som visas på webbplatsen, som ett familjehotell. Hotellpersonalen har en dålig attityd och är svår att kommunicera med. Vi har klagat till Ctrip. Jag kommer inte att välja detta hotell igen, det var en mycket obehaglig upplevelse.

Hotellets läge var bra och det var bekvämt för att gå runt i staden och äta. Hotellet var generellt bra. Personalen var snäll och hjälpsam, jag kommer att boka detta hotell när jag går igen.

Very comfortable with many attractions close by. My stay was too short really but the staff were very helpful. Gave me a map with the nearby attractions and offered to help book day tours to Halong Bay. Delicious coffee and food as soon as you step out of the hotel.

Hello to my dear Harley, she is the most patient and well trained employee... I will definitely come to Hanoi because of her. ❤️❤️❤️ I hope manger can recognise her efforts! Fantastic hotel with excellent, friendly and helpful staff. They have 2 hotel located in the old quarter area... We had the central area it's perfect for couple who don't like parties and quiet surrounding. The pool is under renovated but you can use the other pool from the premium hotel.

Booked for a one night’s stay as a solo traveller before catching a flight the next morning. The staff were friendly and warm. Good central location - which should be useful if in Hanoi for a few nights. Would consider booking this hotel again if I return.

Rooms are a bit compact, but that is expected in the Old Quarter. Bed was very comfortable and the room was fine for a short business stay. There is a desk that is ok for short periods of work. The shower leaks water over the bathroom floor and around the toilet. That is probably more the fault of some ***** interior designer hired to do the refurbishment, than it is of the hotel. There is no seal at one end of the shower wall and there is no door on the shower. All very "modern" but idiotically ineffective. Ask for an extra towel to mop up water after a shower. The staff were very friendly and helpful. The breakfast was better than average for an Asian hotel, but really just adequate on an international scale. The hotel is very conveniently located but getting a taxi or Grab to the hotel requires a fair bit of twisting around the Old Quarter. The streets to the hotel are blocked during the night market on weekends.