Moon West Lake - Serviced Apartment recensioner

Svar från boendet: Dear Jacob,Thank you for your feedback regarding your recent stay at 22Land Moon West Lake. We sincerely apologize for the cleanliness issues you encountered, especially in the bathroom. This is not the standard we strive for, and we appreciate you bringing it to our attention.We are currently addressing the concerns you mentioned, including the mold and signs of wear, to ensure a more comfortable experience for our guests in the future. Additionally, we regret any inconvenience caused by the room changes during your stay.Your comments are invaluable in helping us improve, and we hope to have the opportunity to welcome you back for a better experience.Best regards,22Land Moon West Lake

Svar från boendet: Dear lovely guest,Thank you for taking the time to share your experience at 22Land Moon West Lake. We’re sorry to hear that you found our pricing a bit high. We strive to provide the best service and experience for all our guests.If you have any specific feedback or suggestions on how we can improve, please feel free to share. We truly value your input and hope to have the opportunity to serve you again in the future.Best regards,22Land Moon West Lake

Svar från boendet: Dear JohnnyThank you so much for taking the time to share your wonderful experience during your recent stay with us. We are thrilled to hear that you enjoyed your five nights at our property and that our staff made such a positive impression on you.It's fantastic to know that you appreciated the genuine kindness and professionalism of our team. We take great pride in providing exceptional service, and your kind words about our housekeeping staff are truly appreciated. We will ensure that Quang, Tuan, Jay, Phuong, Binh, Tham, Huong, and Ngoc receive your heartfelt thanks for their efforts in making your stay comfortable and enjoyable.We are also glad to hear that you found our location convenient, with lovely coffee shops and dining options within walking distance. The views of the lake are indeed a highlight, and we're pleased you had the chance to enjoy them.Your recommendation means the world to us, and we cannot wait to welcome you back in the future. Please do not hesitate to reach out when you plan your next visit; we would love to make your stay even more memorable.Thank you once again for your kind words. Safe travels, and we look forward to seeing you soon!Warm regards,QuangMoon West Lake

Svar från boendet: Dear Lovely Guest,Thank you for your kind words about our apartment! We are delighted to hear that you found it excellent. We understand that the location can significantly impact your experience, and we appreciate your recommendation for those interested in shopping to stay near the Old Quarter.We hope to welcome you back in the future for another enjoyable stay!Best regards,22Land Moon West Lake

Svar från boendet: Dear Brookiee,Thank you for your wonderful feedback about your stay at 22Land Moon West Lake! We’re thrilled to hear that you enjoyed our excellent service and the pleasant aromas throughout the hotel.We appreciate your kind words about our daily cleaning efforts. Your satisfaction is our priority, and we hope to welcome you back soon for another great experience!Best regards,22Land Moon West Lak

Svar från boendet: Chúng tôi rất tiếc về trải nghiệm không hoàn hảo của quý khách trong lần lưu trú vừa qua. Chúng tôi sẽ xem xét và cải thiện vấn đề tiếng ồn và sự cố với các thiết bị n*** lập tức để đảm bảo một trải nghiệm lưu trú tốt nhất cho quý khách. Chúng tôi rất trân trọng ý kiến phản hồi của quý khách và mong có cơ hội được phục vụ quý khách một lần nữa để chứng minh sự cải thiện của dịch vụ của chúng tôi. Xin cảm ơn quý khách đã chia sẻ và hy vọng sớm được đón tiếp quý khách trở lại.

Svar från boendet: Kính gửi quý khách,Cảm ơn quý khách đã chia sẻ những ý kiến chi tiết về trải nghiệm của mình tại 22Land Moon West Lake!Chúng tôi rất vui khi biết rằng quý khách hài lòng với sự sạch sẽ, trang trí đẹp mắt của các studio, cũng như tiện nghi máy giặt và phòng tắm rộng rãi. Tuy nhiên, chúng tôi xin lỗi vì đã gặp phải mùi nước thải nhẹ. Chúng tôi sẽ xem xét vấn đề này để cải thiện chất lượng dịch vụ của mình.Về khoảng cách đến các điểm tham quan, chúng tôi rất vui khi biết điều này không làm phiền quý khách trong chuyến đi.Hy vọng sẽ được đón tiếp quý khách trở lại trong tương lai!Trân trọng,22Land Moon West Lake

Svar från boendet: Thank you for your feedback! We're glad to hear you found our hotel to be good value for money. We apologize for the inconvenience caused by the bathroom leak and appreciate you bringing it to our attention. We're continuously working to improve our facilities. While our location is a bit farther from the Old Quarter, we're pleased to know you found your room satisfactory overall. We hope to welcome you back in the future!

Svar från boendet: Dear Guest,Thank you for sharing your wonderful experience with us! We are thrilled to hear that you enjoyed your stay and appreciated the spacious room, friendly staff, and great cleaning service.It’s fantastic to know that you loved the beautiful West Lake view and found the nearby coffee shops enjoyable. We understand that dining options can be limited, and we’re always looking for ways to improve our guests' experience.We appreciate your kind words about our front desk team. They strive to provide excellent service, and it’s great to hear they assisted you with your taxi, laundry, and luggage storage.We hope to welcome you back soon for another relaxing stay!Best regards,22Land Moon West Lake

Svar från boendet: Dear Guest,We are truly sorry to hear about your experience during your stay. Your feedback is important to us, and we sincerely apologize for not meeting your expectations regarding cleanliness and the condition of your room.We strive to provide accurate representations of our accommodations and will review our procedures to ensure improvements. Please reach out to our management team directly, as we would like to address your concerns and work towards a resolution.Thank you for bringing this to our attention.Best regards,

Svar från boendet: Dear Ray ,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your kind words about our team’s efforts in accommodating your room preferences and your compliments about the spaciousness of the room and the attentiveness of our staff.However, we sincerely apologize for the issues you experienced with the toilet size, cleanliness, and room odour. We take such feedback very seriously, and we will address these matters with our housekeeping team to ensure improvements are made.We understand that your experience did not meet your expectations, and we regret that you felt it necessary to check out early. Your insights are valuable, and we will strive to enhance our services for future guests.Thank you once again for your feedback, and we hope to have the opportunity to serve you better in the future.Best regards,22Land Moon West Lake

Svar från boendet: Dear guest,Thank you so much for your wonderful review! We are thrilled to hear that you consider us one of the best hotels for the price. Our location near West Lake does indeed offer stunning views and convenient access to various amenities.We appreciate your kind words about our staff and service. It's great to know that you enjoyed the complimentary water and that our team was able to assist you during your stay.We look forward to welcoming you back on your next visit to Hanoi. Thank you again for choosing us!Best regards,22Land Moon West Lake

Svar från boendet: Dear Lovely Guest,Thank you for your kind words about our apartment! We are delighted to hear that you found it excellent. We understand that the location can significantly impact your experience, and we appreciate your recommendation for those interested in shopping to stay near the Old Quarter.We hope to welcome you back in the future for another enjoyable stay!Best regards,22Land Moon West Lake

Svar från boendet: Thank you for your feedback! We're thrilled to hear that you enjoyed our customer service and found the room to be a good value. We appreciate your understanding regarding our location, which offers a quieter environment while still being accessible to the city center. We hope to welcome you back soon!