Grand Mercure Hanoi

Grand Mercure Hanoi recensioner

Grand Mercure Hanoi

9 P. Cát Linh, Quốc Tử Giám, Quan Dong Da, Hanoi, VietnamVisa hotellinformation
Grand Mercure Hanoi
Grand Mercure HanoiGrand Mercure HanoiGrand Mercure Hanoi
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Gästrecensioner

9.3/10
Utmärkt
100 recension
Verifierade recensioner
Läge och interiör9.1
Bekvämligheter9.3
Service9.1
Renlighet9.7
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Alla recensioner(100)
Positiva recensioner(98)
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Utmärkt vistelse!(35)
Vänlig personal(34)
Utmärkt läge(19)
Utmärkta rum(17)
Utmärkta bekvämligheter(16)
Utsökt frukost(16)
Praktiskt läge(11)
Väl inredda(9)
Negativa recensioner(2)
Anonym användare
Deluxe rum, två enkelsängar
Bodde på aug. 2024
Affärsresenärer
19 recension
10.0/10
Enastående
Publicerades 30 sep. 2024
The location is lovely and quieter than the old quarter area. The hotel is wonderful, and I thoroughly enjoyed my stay there.
Översätt
Svar från boendet: Dear valued guest,Thank you for your kind words and great review of the Grand Mercure Hanoi. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Grand Mercure Hanoi, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.Best regards,Hannah PhanGuest Experience Manager
Gästanvändare
Deluxe-rum med 1 king size-säng
Bodde på dec. 2024
Ensamresenärer
7 recension
8.5/10
Mycket bra
Publicerades 12 jan. 2025
Witnessed sewage smell as mentioned by another guest upon entering the 1st room being assigned. The 2nd room given was without odour. Management shall resolve this issue forthwith as it is bordering many guests. Overall an excellent stay with well appointed layout and very comfortable bed.  Air conditioning worked well and was quiet. Breakfast spread was excellent and staff at reception, restaurant and concierge were courteous.  Events on 3/F can be very noisy and disturbing and it can be heard in the lobby and restaurant.
Översätt
Svar från boendet: Dear Mr. Wong,Thank you for taking the time to share your experience with us. We are pleased to hear that you had an excellent stay and appreciated our room layout, comfortable bed, air conditioning, and breakfast selection. It is also wonderful to know that our reception, restaurant, and concierge teams provided courteous service.However, we sincerely regret the inconvenience caused by the initial room assignment and the noise from events on the 3rd floor. Please rest assured that we take your feedback seriously and will work on addressing these concerns to enhance our guests’ experience.We truly appreciate your insights and look forward to welcoming you back for an even more seamless stay. Should you require any assistance in the future, please do not hesitate to reach out.Best regards,Hannah PhanGuest Experience Manager
Gästanvändare
Deluxe rum, två enkelsängar
Bodde på mars 2024
Annat
3 recension
9.5/10
Otroligt
Publicerades 25 apr. 2024
Very nice hotel with friendly staffs. Breakfast is amazing. Location is also good, only 15mins to the old quarter by car. Sky bar and swimming pool at the rooftop must be visited
Översätt
Svar från boendet: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Junimay Cortes
Deluxe-rum med 1 king size-säng
Bodde på feb. 2024
Ensamresenärer
4 recension
9.0/10
Utmärkt
Publicerades 18 mars 2024
Excellent service, 5/5 for their polite and friendly staff. Smooth check-in and check-out experience. Very accommodating. I was stuck in traffic coming back to the hotel so I wasn't able to check-out before 12noon but they were very understanding and told me not to worry about it, and I wouldn't be charge a late check out fee. The room was a bit dim for my liking but it was spacious, clean and comfortable. View was not so great because there was construction in front but I didn't notice any noise from the outside.
Översätt
Svar från boendet: Dear Junimay Cortes,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Darkforth
Deluxe-rum med 1 king size-säng
Bodde på juli 2024
Ensamresenärer
35 recension
10.0/10
Enastående
Publicerades 25 aug. 2024
Really beautiful hotel. Room decoration is modern with small touch of Asian feel. Staffs are super friendly throughout check in, out borrowing umbrella, and check out. Close to many historic place in Hanoi. Will definitely come again when return to Dang Da district.
Översätt
Svar från boendet: Dear Darkforth,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
anselo
Deluxe-rum med 1 king size-säng
Bodde på maj 2024
Par
16 recension
10.0/10
Enastående
Publicerades 30 juni 2024
Nice hotel, close to old quarter for a little peace and quiet. I like the service provided from doormen to check in staff to housekeeping, they are really professional.
Översätt
Svar från boendet: Dear anselo,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Gästanvändare
Deluxe rum, två enkelsängar
Bodde på juni 2024
Res med vänner
5 recension
8.0/10
Mycket bra
Publicerades 25 aug. 2024
The staffs were nice and friendly. Hotel was very clean too and the breakfast is great!
Översätt
Svar från boendet: Dear valued guest,Thank you very much for your review at Grand Mercure Hanoi! We look forward to welcoming back soon.Sincerely,Hannah PhanGuest Experience Manager
Oleksandr
Deluxe-rum med 1 king size-säng
Bodde på dec. 2023
Affärsresenärer
1 recension
9.0/10
Utmärkt
Publicerades 18 jan. 2024
ChatGPT Dear Grand Mercury Hotel in Hanoi, I wanted to share my positive experience during my recent stay at your hotel. I was truly delighted with the service and accommodations provided. I greatly appreciated the room upgrade you offered upon my request, which resulted in a spacious and comfortable room. The extra space made my stay even more enjoyable and relaxing. Thank you for your attentive service and for making my stay at the Grand Mercury Hotel in Hanoi a memorable one. I look forward to visiting again in the future. Best regards, Oleksandr Bukaiev
Översätt
Ryosuke
Deluxe-rum med 1 king size-säng
Bodde på dec. 2023
Par
20 recension
9.0/10
Utmärkt
Publicerades 3 jan. 2024
whereas this hotel is located in a little bit of far from central city, this facility is so great and the looftop bar in the hotel is good for location.
Översätt
Gästanvändare
Executive Rum, King Size Säng, Högt Golv, Tillgång till Lounge
Bodde på juli 2023
Familj
5 recension
9.5/10
Otroligt
Publicerades 11 sep. 2023
Highly recommended hotel! Very clean and the staffs are very nice.
Översätt
Svar från boendet: Reply from the property：Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Hanoi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nguyen The Quang Front Office Manager
Gästanvändare
Deluxe-rum med 1 king size-säng
Bodde på dec. 2024
Par
13 recension
6.5/10
Publicerades 5 feb. 2025
Not close to old quarter
Översätt
Svar från boendet: Dear Guest,Thank you for sharing your feedback. While our hotel is not located in the Old Quarter, we take pride in offering a tranquil and culturally rich setting next to the historic Temple of Literature. For your convenience, our team is always happy to assist with transportation arrangements or recommend nearby attractions to enhance your experience.We appreciate your insights and hope to welcome you again in the future. Please feel free to reach out if we can assist you further.Best regards,Hannah PhanGuest Experience Manager
Anonym användare
Deluxe-rum med 1 king size-säng
Bodde på mars 2023
Affärsresenärer
4 recension
6.0/10
Publicerades 22 apr. 2023
1. The shower was sooooo weak, very disappointing for such new hotel 3. There is a short hair “looks like manger” lady at the front desk , would not say hi to customer , let alone any smile 3. Decorations are nice
Översätt
Svar från boendet: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we we are dedicated to provide the highest quality and consistent level of service for all our guests; therefore your feedback is very important to us. I am disappointed to learn that you were let down by some aspects of your visit, specifically regarding the water pressure in the bathroom and the friendliness of the Guest Service Agent. This has been addressed to the team for immediate actions of improvement to ensure similar issues do not reoccur in the future. We appreciate your sharing your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.Olivia TaAssistant Front Office Manager
Ho Kenrick
Deluxe svit, King Bed, tillgång till lounge
Bodde på sep. 2023
Res med vänner
5 recension
8.5/10
Mycket bra
Publicerades 15 okt. 2023
We stayed at the Deluxe Suite. The bathtub is very nice and we have taken a lot of photos!!
Översätt
Svar från boendet: Dear Anonymous User,Thank you for taking the time to leave a comment. We are happy to hear that you were satisfied with our cleanliness, service and breakfast. At Grand Mercure Hanoi, we strive to ensure that all our guests have an unforgettable experience and we thank you very much for your enjoyment. We hope to welcome you back soon. Nguyen The QuangFront Office Manager
Man Yee
Deluxe-rum med 1 king size-säng
Bodde på feb. 2024
Familj
3 recension
9.0/10
Utmärkt
Publicerades 14 mars 2024
the service is good, but the breakfast is bad
Översätt
Svar från boendet: Dear Man Yee,Thank you for your feedback! We’re glad you were pleased with the service, and we apologize that the breakfast did not meet your expectations. We’ll work on improving it and hope to offer a better experience next time.Sincerely,Hannah PhanGuest Experience Manager
C. Nosa
Grand Deluxe, King Size-säng, högt våningsplan
Bodde på juni 2023
Affärsresenärer
4 recension
8.5/10
Mycket bra
Publicerades 24 juli 2023
The hotel's ambience and room cleanliness is excellent. The service quality of the staff truly exceeds expectations. The attention to detail and attentiveness to guest's needs is some of the best experience I ever have in my travels all over the world. The breakfast buffet is really delicious. Although the location of the hotel is in the vicinity is in an area with not much place to eat, but it is not far from the center of tourist activities. It is an oasis of comfort away from all the noise. Definitely worth returning to and highly recommended for visitors on business trips and leisure alike.
Översätt
Svar från boendet: Dear C. Nosa, Thank you for taking the time to tell us about your experience at the Grand Mercure Hanoi. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment will be shared with the team, which will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Quang Nguyen Front Office Manager