The Lapis Hotel foton

Affordable clean hotel that looks luxurious inside. Will stay again!

The room was clean and the bed very comfortable. The air con kept the room nice and cool in Hanoi summer. The pool on the roof was great with a nice view over the rooftops of the old town

We never expected to face an "attitude" treat from a young lady with long hair receptionist at this hotel when overall reviews are good, and this is the reason we booked this hotel. The incident happened when we queried why our standard room has no window when our booking indicated has window. After a long talk, that young lady called so called sales personal. We finally be able to upgrade to deluxe room with window with acceptable price. However, she seems like was not happy with the agreement granted by the sales personal and shown black face and unhappy attitude handling the paperwork changing. At first, we were unknown the outcome from her phone talk as we do not understand Vietnamese language. She was silence and did not update us the outcome after phone talk. She only talked with her male colleague. Finally, her male colleague taken over to update us the outcome of her tele conversation and handling the room changing process. He handled the process with professional, such a nice guy, suitable to work in this service field. Hence, please take note when do booking. This hotel standard room has no window.

Unlike other third party app, this hotel shown on trip.com doesn’t show clearly that this normal room that was booked is an interior room without window facing the outside. Their air-con has a remark “Time to clean filter” and was quickly rectified by the hotel. Toilet seem much luxurious than the room itself.

Khách sạn rất đẹp và sạch sẽ . Vị trí thuận lợi và nhân viên rất thân thiện .

Es ist ein gutes Stadthotel. Die Standard Zimmer haben kein direktes Fenster, nur über den Lüftungskanal. Besser man nimmt Deluxe Zimmer! Frühstück ist gut und ausreichend.

조식맛있고 시설이 오래됐지만 깨끗합니다. 잡 냄새도 없구요. 화장실이 좀 좁아요.

위치는 호안끼엠 주변에 있어서 위치상으로는 아주 좋은곳에 있어요 직원분들도 엄청 친절하세용 불끄고 키는 작동하는게 너무 어려워요... 심지어 불하나는 꺼지지가 않아서 잠도 못드는중이네요ㅠㅠ 방음도 그렇게 썩 좋지만은 않아요,,빼ㅐ고는 다 괜찮아요

Phòng rất đẹp, nhân viên cũng rất là nhiệt tình vui vẻ! Mọi thứ đều rất là Okiee!!